Laila's resume

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Laila's resume

  1. 1. Laila D. Mercado 136 Tampus Apt., Osmena Street Gun-ob, LapuLapu City Cebu, Philippines Mobile Phone # 0919-60629921 Email: blueglassbottles@yahoo.com PERSONAL DATA Age : 44 years old Date of Birth : 24 August 1962 Civil Status : Single Religion : Protestant Height : 5’1” Weight : 120 lbs.
  2. 2. WORKING EXPERIENCE 1996-Oct. 2006 Plantation Bay Resort & Spa Marigondon, Mactan, Cebu (Pre-opening Team) Specific Duties Butler Provides guests with personalized service Prepares and checks food to be delivered to the room Do the unpacking/packing of luggage Do shoe shine services Does minor sewing and mending services Responsible for the replenishment of the mini-bar Does personal errands for guests, with in and outside of the hotel Responsible for lunch/dinner reservations Responsible for appointments to the salon Coordinates to all departments when the need presents itself Plus an array of other personalized services
  3. 3. Specific Duties Shift Leader Checks the completeness of Butlers paraphernalia Checks grooming of staff every start of the shift Does the checking of the cleanliness of the Butlers pantry Checks the completeness and cleanliness of pantry equipment and its functionality Responsible for making staff’s schedule Responsible in training newly hired staff Responsible for the summary of the DTR every cut-off Attends to complaints of guests and making solutions Assists butlers in doing specials requests from guests Specific Duties Outlet Supervisor Attends briefing at the F&B office conducted by the F&B director for any instructions Responsible for the over all appearance of the outlet – cleanliness and orderliness Checks the quality of food being served to guests Coordinates with the chefs on major changes on menu items Conducts daily briefing of the days hotel events and instructions to be followed and implemented Attends to guests complaints and making solutions Responsible for the requisitions of operating equipments of the outlet and its inventory Responsible in giving assistance to assigned cashier and service staff during peak hours Responsible in directing and supervising overall outlet operations TRAININGS AND SEMINARS
  4. 4. 1. Time Management Seminar 2. Customer Service Seminar 3. Basic Supervisory Training Seminar 4. Supervisory Development Seminar 5. Personality Check Seminar 6. People are the Flavor Seminar 7. Train the Trainer Seminar 8. Seminar on Wines and Spirits EDUCATION 1983 - University of Saint La Salle La Salle Ave. Bacolod City Bachelor of Science in Business Management 1979 - University of Negros Occidental Recoletos Bacolod City High School
  5. 5. 1975 - Tayabas Elementary School Talisay City REFERENCES Michael Roland Vinluan Ms. Angela Panaguiton Asst. F&B Service Manager Senior Duty Manager Hilton Cebu Resort & Spa Plantation Bay Resort & Spa Punta Engano, Mactan Is. Marigondon, Mactan Tel: +63 32 4927777 Tel: 3405900 Local 1047 Local 7400 Email: Michael.vinluan@hilton.com Mr. Ed Tongco F & B Director
  6. 6. Casino Espanol F. Ramos Street Cebu City Tel: +63 927 5657200

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