YVONNE BELANGER EMILY DALY LINDA DANIEL DIANE HARVEY SHAWN MILLER LAUNC-CH CONFERENCE MARCH 8, 2010 Know Thy User: Duke Li...
How can we know our users?
Librarians doing research? <ul><li>“ Practicing librarians face numerous obstacles to conducting research including fundin...
User Studies Initiative <ul><li>GOALS </li></ul><ul><li>Build skills </li></ul><ul><li>Provide forum for discussion </li><...
USER STUDY Cultural Anthropology
Goals of the study <ul><li>Better understand key challenges </li></ul><ul><li>Improve library services and support </li></ul>
Study design <ul><li>First steps </li></ul><ul><li>Interviews with faculty and graduate students </li></ul><ul><li>Online ...
Conducting the interviews <ul><li>2 interviewers </li></ul><ul><li>Recording, note taking, transcribing </li></ul><ul><li>...
Benefits & outcomes <ul><li>Success of response </li></ul><ul><li>Follow-up </li></ul><ul><li>Next steps </li></ul>
USER STUDY Honors Researchers
Goals of the study <ul><li>Better understand how students conduct research </li></ul><ul><li>Publicize existing services <...
Study design <ul><li>Pilot interviews </li></ul><ul><li>Discussion with Associate Dean </li></ul><ul><li>Discussions with ...
Conducting the interviews <ul><li>Interviews with 9 students at 3 points during research process </li></ul><ul><li>Recordi...
Benefits & outcomes <ul><li>Publicity of existing services to faculty and students </li></ul><ul><li>Better understanding ...
What is success? <ul><li>Cohort of library staff who feel confident to do user studies </li></ul><ul><li>Studies underway ...
Thank you! <ul><li>Thanks to Catherine Shreve for co-facilitating the  </li></ul><ul><li>User Studies Initiative and for c...
Works Cited <ul><li>Koufogiannakis, Denise, and Ellen Crumley. &quot;Research in Librarianship: Issues to Consider.&quot; ...
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LAUNC-CH CONFERENCE MARCH 2010

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Panel presentation at LAUNC-CH Conference, March 8, 2010

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LAUNC-CH CONFERENCE MARCH 2010

  1. 1. YVONNE BELANGER EMILY DALY LINDA DANIEL DIANE HARVEY SHAWN MILLER LAUNC-CH CONFERENCE MARCH 8, 2010 Know Thy User: Duke Libraries User Studies Initiative
  2. 2. How can we know our users?
  3. 3. Librarians doing research? <ul><li>“ Practicing librarians face numerous obstacles to conducting research including funding, time, experience, support and access to research.” </li></ul><ul><li>Koufogiannakis </li></ul><ul><li>“ Since assessment work may be new, unfamiliar, and viewed as risky, time to learn and practice is essential. Risk taking and learning should be the norm in libraries.” </li></ul><ul><li>Phipps and Lakos </li></ul>
  4. 4. User Studies Initiative <ul><li>GOALS </li></ul><ul><li>Build skills </li></ul><ul><li>Provide forum for discussion </li></ul><ul><li>Encourage collaboration </li></ul><ul><li>Create support structure & network </li></ul><ul><li>Launch at least one user study 2010-11 </li></ul><ul><li>ACTIVITIES </li></ul><ul><li>Social science research overview </li></ul><ul><li>Monthly workshops </li></ul><ul><li>Special training events </li></ul><ul><li>Online toolkit </li></ul><ul><li>Data inventory </li></ul>
  5. 5. USER STUDY Cultural Anthropology
  6. 6. Goals of the study <ul><li>Better understand key challenges </li></ul><ul><li>Improve library services and support </li></ul>
  7. 7. Study design <ul><li>First steps </li></ul><ul><li>Interviews with faculty and graduate students </li></ul><ul><li>Online survey </li></ul>
  8. 8. Conducting the interviews <ul><li>2 interviewers </li></ul><ul><li>Recording, note taking, transcribing </li></ul><ul><li>Intranet site </li></ul>
  9. 9. Benefits & outcomes <ul><li>Success of response </li></ul><ul><li>Follow-up </li></ul><ul><li>Next steps </li></ul>
  10. 10. USER STUDY Honors Researchers
  11. 11. Goals of the study <ul><li>Better understand how students conduct research </li></ul><ul><li>Publicize existing services </li></ul><ul><li>Improve library services and support </li></ul>
  12. 12. Study design <ul><li>Pilot interviews </li></ul><ul><li>Discussion with Associate Dean </li></ul><ul><li>Discussions with faculty </li></ul><ul><li>Recruitment </li></ul>
  13. 13. Conducting the interviews <ul><li>Interviews with 9 students at 3 points during research process </li></ul><ul><li>Recording, note taking, reflecting </li></ul><ul><li>Reporting </li></ul>
  14. 14. Benefits & outcomes <ul><li>Publicity of existing services to faculty and students </li></ul><ul><li>Better understanding of students’ needs </li></ul><ul><li>Next steps </li></ul>
  15. 15. What is success? <ul><li>Cohort of library staff who feel confident to do user studies </li></ul><ul><li>Studies underway </li></ul><ul><li>Studies planned </li></ul>“ Without a well-structured learning and training environment, the library will not keep up with new information opportunities and will be less effective.” Phipps and Lakos
  16. 16. Thank you! <ul><li>Thanks to Catherine Shreve for co-facilitating the </li></ul><ul><li>User Studies Initiative and for creating the toolkit </li></ul><ul><li>Questions? </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>
  17. 17. Works Cited <ul><li>Koufogiannakis, Denise, and Ellen Crumley. &quot;Research in Librarianship: Issues to Consider.&quot; Library Hi Tech 24.3 (2006): 324. Web. </li></ul><ul><li>Lakos, A., and S. Phipps. &quot;Creating a Culture of Assessment.&quot; portal: Libraries and the Academy 4.3 (2004): 345–61. Web. </li></ul>
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