Merging Virtual and Real Worlds.  Holistic Concepts for the Office of the Future. Hermann Hartenthaler, Deutsche Telekom L...
Overview. Deutsche Telekom Laboratories. Merging Virtual and Real Worlds. Results.
Deutsche Telekom Laboratories.
Research is  our passion.
The organizational structure offers an ideal environment for cooperation between industry and research in partnership . Fu...
Researchers and developers from around the world form an interdisciplinary team. <ul><li>A good 350 scientists and Telekom...
The users are the primary focus of our research  and development work. User Driven Innovation User Experience Design Resea...
The exchange of internal and external R&D services allows a more efficient access to new and existing markets. Development...
Telekom Laboratories cooperate according to the  Open Innovation model with selected research institutes. 3 Stanford Unive...
Merging Virtual and Real Worlds.
Merging reality and virtuality in the work environment for m ore efficiency through i ntegrated services and innovative in...
Virtual “Home” for T-Labs: Application Platform for Information Worker (AfI) based on Microsoft Sharepoint. Support Proces...
A scientifically-designed workplace - partnership with Fraunhofer Institut IAO in joint project Office 21. ®
T-Labs premises - generating more creativity through a large and bright open space.
Colleagues perform research and development in different locations. Berlin Berlin Darmstadt Los Altos Beer Sheva Berlin
Desk-Sharing: 130 workplaces for about 180 employees in Berlin. Information displays show events and availability of rooms...
It is more than desk-sharing at T-Labs. Booking of workplaces and control of lights and blinds with the IP-Phone.
Infrastructure in Los Altos is nearly the same as in Berlin. Berlin Berlin Darmstadt Los Altos Berlin
Process  “Meeting Management” - Interconnecting real and virtual worlds for more efficient meetings. meeting management pl...
Flexible office concepts – life and work balance – working in flexible structures – every time - everywhere.
Sustainability and flexibility by a more virtual infrastructure. Workplace at home. Telepresence
T-Labs infrastructure relies on IP. <ul><li>Dynamic, personal configuration of the phone at desk </li></ul><ul><li>Control...
T-Labs infrastructure relies on IP. <ul><ul><li>Status query </li></ul></ul><ul><ul><li>Information display </li></ul></ul...
Results.
Optimization of business processes is still not finished, but the most important goals were achieved. <ul><li>Flexibility ...
Thank you!
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Palomar5 und T-Labs

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15.10.2009 in Berlin

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  • The photo symbolizes the proximity: Located on the Campus of TU Berlin/Cooperation with TU Berlin Further partners within same building: EICT, Daimler, Prof. Albayrak with DAI
  • Leaders for two of the faculties have already been assigned: IN &amp; Management of Distributed Systems Usability &amp; Quality Lab
  • Konzernentwicklung
  • Unterstützung der sich ändernden Anforderungen durch Integration bisher getrennter Bereiche auf einer Plattform (IP-basiert) Das Zusammenwachsen von bislang getrennten Bereichen erlaubt innovative Dienstleistungsangebote (komfortabel, einfach, schnell, integriert…) effizientere Betriebsstrukturen (nur 1 verantwortliche Stelle!) Beispiel 1: Benutzerverwaltung (wer darf wann was?) Beispiel 2: Prozess, wenn ein MA das Unternehmen verlässt (nur 1 x Abbildung an einer Stelle im System!) Und die Büroinfrastruktur ist wiederum nur 1 Baustein… [nächste Folie]
  • Anforderungen: - Kontinuierliche Veränderungen, neue Anforderungen, Kurzfristige Lösungen, iii. Zeit/Raum unabhängig Grundsatz: Alle Informationen sind an einer Stelle einmal abgelegt! Unterstzützung von Linienorganisation (klassische Prozesse, z. B. Freigaben und Genehmigungen) Prozessen im Projekt (Kollaboration in virtuellen Personal oder Projekt Rooms, auch mit Externen / temporären Mitarbeitern) Kommunikationsprozessen (z. B. Internetauftritt) Support-Prozessen (z. B. Trouble Ticketing, Gate-Prozesse zur Initiierung neuer Projekte) [ Status: - Kommunikation via Email, Secure Data Room // Abstimmungsprozesse mit UK und anderen Kontinuirliches recruiting // Mitarbeiter- fluktuation / Rotation // Verschiedene Mitarbeitertypen // Ständige Veränderung der Strukturen und Anforderungen an die IT Infrastrukur // Wechselnde Aufgben, häufige Einarbeitungsphasen, häufige Teamfindungsphasen // Arbeitsthemen müssen evaluiert und definiert werden]
  • OFFICE21 wurde gebeten, uns bei Planung und Umsetzung zu beraten und zu unterstützen. Besonders enger Kontakt: FhG Institut für Arbeitswirtschaft und Organisation IAO, Haworth, Microsoft, Plantronics Entkernung der Etagen Open Space statt Zellenbüros, Funktionsflächen und –räume Einfach und flexibel erweiterbar!
  • Architekten vom Quickborner Team. Beispielhaft für die Struktur: unterschiedliche Funktionsflächen unterschiedlich gestaltete Besprechungsräume in den Ecken
  • Anforderungen: - Kontinuierliche Veränderungen, neue Anforderungen, Kurzfristige Lösungen, iii. Zeit/Raum unabhängig Grundsatz: Alle Informationen sind an einer Stelle einmal abgelegt! Unterstzützung von Linienorganisation (klassische Prozesse, z. B. Freigaben und Genehmigungen) Prozessen im Projekt (Kollaboration in virtuellen Personal oder Projekt Rooms, auch mit Externen / temporären Mitarbeitern) Kommunikationsprozessen (z. B. Internetauftritt) Support-Prozessen (z. B. Trouble Ticketing, Gate-Prozesse zur Initiierung neuer Projekte) [ Status: - Kommunikation via Email, Secure Data Room // Abstimmungsprozesse mit UK und anderen Kontinuirliches recruiting // Mitarbeiter- fluktuation / Rotation // Verschiedene Mitarbeitertypen // Ständige Veränderung der Strukturen und Anforderungen an die IT Infrastrukur // Wechselnde Aufgben, häufige Einarbeitungsphasen, häufige Teamfindungsphasen // Arbeitsthemen müssen evaluiert und definiert werden]
  • Palomar5 und T-Labs

    1. 1. Merging Virtual and Real Worlds. Holistic Concepts for the Office of the Future. Hermann Hartenthaler, Deutsche Telekom Laboratories San Diego, 23.7.2009 Life is for sharing.
    2. 2. Overview. Deutsche Telekom Laboratories. Merging Virtual and Real Worlds. Results.
    3. 3. Deutsche Telekom Laboratories.
    4. 4. Research is our passion.
    5. 5. The organizational structure offers an ideal environment for cooperation between industry and research in partnership . Functional groups Networking / Security / Usability Strategic Research (professorships at the TU Berlin) Security in Telecom-munications Intelligent Networks Interaction Design & Media Quality and Usability Lab Innovation Development Integrated Service Components Intuitive Usability Intelligent Access Infra-structure Inherent Security User Driven Innovation Innovation Methods & Tools
    6. 6. Researchers and developers from around the world form an interdisciplinary team. <ul><li>A good 350 scientists and Telekom experts </li></ul><ul><li>Average age of around 36 years </li></ul><ul><li>Employees from more than 50 countries </li></ul><ul><li>... of which approx. 70 are research scientists with mainly short-term contracts, plus 80 thesis students, interns, guest researchers, etc. </li></ul><ul><li>Several sites in Germany </li></ul><ul><li>International team with 25 members at the Ben-Gurion University in Israel focusing on security and multimedia </li></ul><ul><li>Project office with 8 staff members in Silicon Valley, USA, concerned with Clean Slate Internet Design, New Media, Services and Mobile Platforms </li></ul>
    7. 7. The users are the primary focus of our research and development work. User Driven Innovation User Experience Design Research Quality / Usability Strategic Research Laboratory Innovation Development Laboratory
    8. 8. The exchange of internal and external R&D services allows a more efficient access to new and existing markets. Development Research Existing market Research projects Company boundaries New market Source: Chesbrough (2003)
    9. 9. Telekom Laboratories cooperate according to the Open Innovation model with selected research institutes. 3 Stanford University University of Illinois Boston University Columbia University Norwegian University of Science and Technology Technische Universität Berlin Fraunhofer-Institut für Nachrichtentechnik Heinrich-Hertz-Institut Fraunhofer-Institut für Offene Kommunikationssysteme Ben-Gurion University Ludwig-Maximilian-Universität München Technische Universität München Rheinische Friedrich-Wilhelms-Universität Bonn Imperial College London École Nationale d’Ingénieurs de Brest Univeridad Carlos III de Madrid Technische Universität Darmstadt Deutsches Forschungszentrum für Künstliche Intelligenz École Polytechnique Fédérale de Lausanne Universität St. Gallen
    10. 10. Merging Virtual and Real Worlds.
    11. 11. Merging reality and virtuality in the work environment for m ore efficiency through i ntegrated services and innovative infrastructure. Information Technology Communication Technology Building and Security Technology Media Technology Innovative services Efficient operation Office Infrastructure
    12. 12. Virtual “Home” for T-Labs: Application Platform for Information Worker (AfI) based on Microsoft Sharepoint. Support Processes Projects Internet Team Orga.
    13. 13. A scientifically-designed workplace - partnership with Fraunhofer Institut IAO in joint project Office 21. ®
    14. 14. T-Labs premises - generating more creativity through a large and bright open space.
    15. 15. Colleagues perform research and development in different locations. Berlin Berlin Darmstadt Los Altos Beer Sheva Berlin
    16. 16. Desk-Sharing: 130 workplaces for about 180 employees in Berlin. Information displays show events and availability of rooms and workplaces.
    17. 17. It is more than desk-sharing at T-Labs. Booking of workplaces and control of lights and blinds with the IP-Phone.
    18. 18. Infrastructure in Los Altos is nearly the same as in Berlin. Berlin Berlin Darmstadt Los Altos Berlin
    19. 19. Process “Meeting Management” - Interconnecting real and virtual worlds for more efficient meetings. meeting management planning meeting preparation meeting wrap up & monitoring virtual world collaboration and information (agenda, documents, invitations, access rights) real world infrastructure (rooms, catering, communication services)
    20. 20. Flexible office concepts – life and work balance – working in flexible structures – every time - everywhere.
    21. 21. Sustainability and flexibility by a more virtual infrastructure. Workplace at home. Telepresence
    22. 22. T-Labs infrastructure relies on IP. <ul><li>Dynamic, personal configuration of the phone at desk </li></ul><ul><li>Control of light and blinds at the desk </li></ul><ul><li>Media control in meeting-rooms and alarm system </li></ul><ul><li>Desk height adjustment planned </li></ul>IP Phones in the office 2 Internet of Things - RFID Pervasive/ Ubiquitous Computing Web 2.0 - VoIP 1 Dynamic allocation within virtual networks 3 Building infrastructure control 4 RFID and IP-based access control 2 <ul><li>Local wired access networks enable dynamic Virtual LANs </li></ul><ul><li>Edge-Box for remote access from home offices </li></ul><ul><li>IP-Phones also available at home </li></ul><ul><li>DSL, WLAN, UMTS etc. enable the remote access to the company network via VPN </li></ul><ul><li>RFID-IP-readers on desks to authenticate users </li></ul><ul><li>Interactive IP door plate at meeting rooms to display meeting </li></ul><ul><li>Access control with biometrical systems </li></ul><ul><li>Laptops and phones enable lights, blinds and temperature control </li></ul>
    23. 23. T-Labs infrastructure relies on IP. <ul><ul><li>Status query </li></ul></ul><ul><ul><li>Information display </li></ul></ul><ul><ul><li>Service request per E-Mail </li></ul></ul>IP Coffee machine 2 Internet of Things - RFID Pervasive/ Ubiquitous Computing Web 2.0 - VoIP 5 Media technology 7 Security 8 IP office box 6 <ul><ul><li>Personal post office box informs its owner by email of any newly incoming real mail! </li></ul></ul><ul><ul><li>Video and audio streaming in real-time enables partici- pation in events and video- conferences </li></ul></ul><ul><ul><li>Telepresence </li></ul></ul><ul><li>Video surveillance via IP-Webcams </li></ul><ul><li>Notification of alarm and technical disturbances (computer room, air conditioning, etc) per text message and/or E-Mail </li></ul>
    24. 24. Results.
    25. 25. Optimization of business processes is still not finished, but the most important goals were achieved. <ul><li>Flexibility with the office organization allows dynamic change processes. </li></ul><ul><li>Integration of all technical areas leads to more comfortable and efficient structures. </li></ul><ul><li>Open space office leads to more communication and fewer barriers. </li></ul><ul><li>Work at any time and everywhere by telepresence and flexible work models leads to increased efficiency. </li></ul><ul><li>Excessive compaction of office space leads to strong work load. </li></ul><ul><li>Higher complexity requires more broadly qualified infrastructure staff. </li></ul><ul><li>Fewer walls mean more noise and more disturbances for employees. </li></ul><ul><li>Permanent accessibility and omission of unproductive working phases lead to higher load of the employees. </li></ul>Advantages Disadvantages
    26. 26. Thank you!

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