2. What is conflict ?
A serious disagreement or argument
between people with opposing needs,
ideas, beliefs, values, or goals.
Conflict arises because,
Differences
in interest
Approaches to work
Timing
Attitude
3. Conflicts are either
Behavioral Structural
Itarises because of Role ambiguity
persons thoughts &
feelings, Emotions
& attitudes, Values
Design of work flow
& perception etc.
Misunderstanding
or
miscommunication
4. Types of conflicts
Intrapersonal conflict
Interpersonal conflict
Conflict between individual & group
Inter-group conflict
Inter-organizational conflict
5. Resolution of Conflict
Goal structure
Effective communication channel
Trust
Coordination
Team work
Reward system
7. Collaborating: Win/Win
Involves working through differences, leading to creative
solution that satisfies both the concerned parties
High level of trust Energy and time
Want to share consuming
responsibility Chances of taking
Sharing ownership due advantage of
of solutions trust and openness
When need to
work through
animosity and hard
feeling
8. Compromising: Win/Lose
Both the parties come to an intermediate solution i, where
no one is at loosing end.
Equal status or Not applicable for
equally committed long term
to jobs objectives
When time is a If initial demands
constrain are too great
When goals are If other party is not
moderately imp ready to work on
the chosen solution
9. Accommodating: Lose/Win
Appease others by downplaying conflict, thus protecting
the relationship.
When the issues is Credibility
and
not important to influence can be
self lost
When you realize When our ideas
your mistake or you don’t get attention
cannot win
When relation and
peace is extremely
important
10. Competing: Win/Lose
When goals are extremely important
When you are Can escalate
confident about conflict
the decision Losers may
When quick retaliate
decision need to
be taken
When you need to
stand up for your
rights
11. Avoiding: no Winners/ no Losers
Avoids conflict by withdrawing, sidestepping or postponing
When the conflicts Importantdecisions
are small can be made by
When you have no default
power Postponing may
When more make matters
information is worse
needed
12. Is Conflict Good ?????
If conflict taken in a positive way it helps to
think in a analytical way thus improving
cohesion among group and team
members, leading to healthy competitive
environment and working for a
betterment of an organisation in this
competitive world .
Yes
