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  1. 1. Communication Process
  2. 2. CONTENT: <ul><li>Definition </li></ul><ul><li>Types </li></ul><ul><li>Importance </li></ul><ul><li>Methods Of communication </li></ul><ul><li>Communication Process : </li></ul><ul><li>Issues & Media </li></ul><ul><li>Communication Skills as Sender & Receiver. </li></ul><ul><li>Do’s & Don’t of effective communication. </li></ul><ul><li>How to improve existing COMMUNICATION level. </li></ul>
  3. 3. Definition: <ul><li>Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings . </li></ul><ul><li>Exchange of information, ideas, knowledge, sharing of experience between the sender and receiver through accepted code of symbols. </li></ul><ul><li>Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating. </li></ul>
  4. 4. 5‘C’ of communication <ul><li>1 . Completeness 2. Conciseness 3. Clarity 4. Correctness 5. Courtesy </li></ul>
  5. 5. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  6. 6. Impact of a Message Face-To-Face Communication
  7. 7. <ul><li>A] Formal & Informal Communication. </li></ul><ul><li>B] Verbal Communication. </li></ul><ul><li>C] Non-Verbal Communication. </li></ul><ul><li>Facial expression, </li></ul><ul><li>Body gestures/postures, </li></ul><ul><li>Eye contact, </li></ul><ul><li>Dressing sense, </li></ul><ul><li>Action, symbols,pictures etc. </li></ul><ul><li>D] Written Communication. </li></ul><ul><li>E] Based Upon Levels Of Communication. </li></ul><ul><li>Extra personal communication </li></ul><ul><li>Intrapersonal communication </li></ul><ul><li>Interpersonal communication </li></ul><ul><li>Mass communication </li></ul><ul><li>F] Based upon Channels/Media. </li></ul><ul><li>Mediated & Non-mediated </li></ul><ul><li>Participatory & Non-participatory </li></ul><ul><li>Technical & Non-technical communication </li></ul>
  8. 8. Importance of effective communication . <ul><li>Student point of view </li></ul><ul><li>Oral comm. => Job interview, G.D., Debate ,Extempore competition, presentation/ seminars etc. </li></ul><ul><li>Written comm. => Academics/competitive exam , Ph.D(Technical/Research paper.) </li></ul><ul><li>Extra curricular activities. </li></ul><ul><li>Professional point of view . </li></ul><ul><li>Enhance good relationship among inter,intra department employee. With immediate boss, employees from other organization. </li></ul><ul><li>Help to reduce stress and avoid tense situation. </li></ul><ul><li>Solve conflicts </li></ul><ul><li>Improve performance and increases productivity. </li></ul>
  9. 10. <ul><li>Personal point of view. </li></ul><ul><li>Develops overall personality by motivating & encouraging attitude of self and others. </li></ul><ul><li>Develops maturity of thoughts through active listening skills and ability to understands other.(empathetic attitude) </li></ul><ul><li>Solve conflict. </li></ul><ul><li>Reduce stress. </li></ul><ul><li>Maintains cordial relation among family , relatives, peers and dear ones. </li></ul>
  10. 11. <ul><li>Personal point of view. </li></ul><ul><li>Develops overall personality by motivating & encouraging attitude of self and others. </li></ul><ul><li>Develops maturity of thoughts through active listening skills and ability to understands other.(empathetic attitude) </li></ul><ul><li>Solve conflict. </li></ul><ul><li>Reduce stress. </li></ul><ul><li>Maintains cordial relation among family , relatives, peers and dear ones. </li></ul>
  11. 12. Methods of Communication <ul><li>Methods of communication:- </li></ul><ul><li>One-Way </li></ul><ul><li>Memo, fax, e-mail, voice mail, letter. </li></ul><ul><li>Two-Way </li></ul><ul><li>Phone call, in-person. </li></ul><ul><li>Collaborative </li></ul><ul><li>Team meetings, consulting, consensus, decision making, group problem solving </li></ul>
  12. 13. The Communication Process/Model <ul><ul><li>Communication consists of two phases: </li></ul></ul><ul><ul><ul><li>1. Transmission phase: Information is shared by 2 or more people. </li></ul></ul></ul><ul><ul><ul><li>2 . Feedback phase: A common understanding is assured. </li></ul></ul></ul>
  13. 14. The Communication Process Encoding Sent Message Channel / Medium Sent Feedback/ Response Medium decoding Receives Message Receiver (now sender) Sender Transmission Phase Feedback Phase Barriers
  14. 15. Essentials Of Communication Process <ul><li>A common communication environment. </li></ul><ul><li>Cooperation between the sender and the receiver. </li></ul><ul><li>Selection of an appropriate channel. </li></ul><ul><li>Correct encoding and decoding of the message. </li></ul><ul><li>Receipt of the desired response and feedback. </li></ul>
  15. 16. Communication Skills as a Senders <ul><ul><ul><li>Send clear and complete messages. </li></ul></ul></ul><ul><ul><ul><li>Encode messages in symbols the receiver understands . </li></ul></ul></ul><ul><ul><ul><li>Select a medium appropriate for the message AND monitored by the receiver. </li></ul></ul></ul><ul><ul><ul><li>Avoid filtering (holding back information) and distortion as the message passes through other workers. </li></ul></ul></ul><ul><ul><ul><li>Ensure a feedback mechanism is included in the message. </li></ul></ul></ul><ul><ul><ul><li>Provide accurate information to avoid rumors. </li></ul></ul></ul>
  16. 17. Communication Skill as Receivers <ul><ul><ul><li>Pay Attention to what is sent as a message. </li></ul></ul></ul><ul><ul><ul><li>Be a good listener: don’t interrupt. </li></ul></ul></ul><ul><ul><ul><ul><li>Ask questions to clarify your understanding. </li></ul></ul></ul></ul><ul><ul><ul><li>Be empathetic: try to understand what the sender feels. </li></ul></ul></ul><ul><ul><ul><li>Understand linguistic styles: different people speak differently. </li></ul></ul></ul><ul><ul><ul><ul><li>Speed, tone, pausing all impact communication. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>This is particularly true across cultures </li></ul></ul></ul></ul><ul><ul><ul><ul><li>One should expect and plan for this. </li></ul></ul></ul></ul>
  17. 18. Hearing Vs Listening <ul><li>Hearing – Physical process, natural, passive. </li></ul><ul><li>Listening – Physical as well as mental process, active, learned process, a skill. </li></ul><ul><li>Types of Listening : Active & Passive </li></ul><ul><li>Attentive listening </li></ul><ul><li>Evaluative listening </li></ul><ul><li>Emphatatic listening </li></ul><ul><li>Listening is hard. You must choose to participate in the process of listening. </li></ul>
  18. 19. VALUE OF LISTENING <ul><li>Listening to others is an elegant art. </li></ul><ul><li>Good listening reflects courtesy and good manners. </li></ul><ul><li>Listening carefully to the instructions of superiors improve competence and performance. </li></ul><ul><li>The result of poor listening skill could be disastrous in business, employment and social relations. </li></ul><ul><li>Good listening can eliminate a number of imaginary grievances of employees. </li></ul><ul><li>Good listening skill can improve social relations and conversation. </li></ul><ul><li>Listening is a positive activity rather than a passive or negative activity. </li></ul>
  19. 20. <ul><li>Don’t OF EFFECTIVE COMMUNICATION. </li></ul><ul><li>Do not instantly react and mutter something in anger. </li></ul><ul><li>Do not use technical terms & terminologies not understood by majority of people. </li></ul><ul><li>Do not speak too fast or too slow. </li></ul><ul><li>Do not speak in inaudible surroundings, as you won’t be heard. </li></ul><ul><li>Do not assume that every body understands you. </li></ul><ul><li>While listening do not glance here and there as it might distract the speaker. </li></ul><ul><li>Do not interrupt the speaker. </li></ul><ul><li>Do not jump to the conclusion that you have understood every thing </li></ul>
  20. 21. How to Improve Existing Level of COMMUNICATION <ul><li>IMPROVE LANGUAGE. </li></ul><ul><li>PRONUNCIATIOON. </li></ul><ul><li>WORK ON VOICE MODULATION. </li></ul><ul><li>WORK ON BODY LANGUAGE. </li></ul><ul><li>READ MORE </li></ul><ul><li>LISTEN MORE </li></ul><ul><li>AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. </li></ul><ul><li>INTERACT WITH QUALITATIVE PEOPLE. </li></ul><ul><li>IMPROVE ON YOU TOPIC OF DISCUSSION, </li></ul><ul><li>PRACTICE MEDITATION & GOOD THOUGHTS. </li></ul><ul><li>THINK AND SPEAK. </li></ul><ul><li>DO NOT SPEAK TOO FAST. </li></ul><ul><li>USE SIMPLE VOCABULARY. </li></ul><ul><li>DO NOT SPEAK ONLY TO IMPRESS SOMEONE. </li></ul><ul><li>LOOK PRESENTABLE AND CONFIDENT </li></ul>
  21. 22. Remember. . ……. Effective communication encompasses a multitude of skills Skills can be learned and practiced.