Out Of Box Experience Design

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1 comments

+ Alysaally 10 months ago
Hi its very good presentation and slides are also very nice. Here is a good site you can get some fashion design slides http://www.slideshare.net/alysaally/fashion-design-presen...

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Out of Box Experience Design Harry Brignull Pete Gale
Who are these guys? Harry Brignull: User Experience Consultant, Madgex Pete Gale: Head of User Experience, Cogapp
The problem: Self Install Broadband Packages are hard to install yourself
Which means... Customers call in for help Call center costs ramp up Frustrated customers less likely to renew contracts
Which means... In this case, good OOBE design isn’t just about being nice or ‘building a luxury brand’ - its all about reducing costs!
What’s the problem? N.D.F.
How Big? With return rates of 20-30%, home networking gear is currently the most returned item at “big box” electronics stores Scherf, K. Consumer Electronics Association Conference, Home Networking Panel, 20

+ harrybr, 10 months ago