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1 of 11
Creating an 
automated 
drip program – 
Adding email 
personalisation
Introduction 
Email design & messaging 
Drip campaign proposal 
Dynamic content 
Using completion actions 
A/B testing 
Ways of collecting data 
Examples of work 
1 
2 
3 
4 
5 
6 
7
1 Email design & messaging 
No recipient name 
Starting first line with 
closed question & 
playing guessing the 
game 
Call to action right at 
the bottom of email. 
Unclear messaging
1 Email design & messaging 
1.1 Email length and deliverability issues. 
Email is clipped short 
due to excessive HTML 
code and large images. 
Gmail gives option to 
view online but android 
and other devices to 
not… This affects the 
senders IP address 
rating. 
Email is 4 times the 
length of the fold. 
Research has shown that 
67% of people will not 
scroll down to find 
information below the 
fold. CTA and key 
massage must be 
conveyed within a space 
of roughly 600x459px.
1 Email design & messaging 
1.2 How can we track a prospects engagement with this email? 
From the links click by prospects in 
the section of the email we can 
determine the kind of content they 
may be interested in receiving in the 
future and feed them into an 
automated content campaign. 
A comprehensive drip campaign 
should be built out around the 
jobs prospects click on. Will 
outline in detail on slide 7. 
From the use of social sign in we 
should be able to track more 
details from our prospects and 
attain further profiling 
information.
2 Drip campaign proposal 
First Internet world 
email 
Download CMS report of CV 
uploaders. If prospect has not 
uploaded CV send reminder 
email specifically about the role 
they clicked on. 
Request a call from one of our 
consultants. Short email noting 
fact prospect has previously 
opened email with short CTA for 
call request. 
Rest for 40 days 
before further 
contact 
If still no application we can be assumptive 
and assume they are interested in within 
that sector so send them an email stating 
“you recently view out Email marketing 
coordinator role and we though you 
should defiantly check out some of these 
other fantastic positions” 
Short email copy offering the chance 
to upload CV on website so that we 
can personalise our service and 
make sure that we are only provided 
info on the most current and 
relevant jobs. 
Send email with different 
opening paragraph and plain 
text version to try and 
determine whether spam filters 
cause issue. 
Last chance to apply for Email 
marketing executive! Add urgency 
and off call from one of our 
consultants to try and match them 
with their perfect position. 
Opened & 
Clicked link 
Opened 
no click 
Did not 
open email 
Resend same email with 
different subject line (why 
duplicate effort for an email 
that has never been seen? 
What have we learnt? Maybe prospect doesn’t 
respond to company sender ID’s. Try sending 
directly from consultants personal email address. 
Different time of day to send email? All of these 
ideas can be put into practice after data has rested. 
Just a remainder… Did any of 
the jobs in our last email take 
you fancy? 
If opened we can put prospects 
into list that will only receive 
plain text emails going forward.
3 Dynamic Content 
Prospects who didn’t attend 
get a message clearly 
acknowledging this fact adding 
credibility. 
Prospects who did attend get a 
more friendly and welcoming 
email but the personalisation 
instantly creates engagement 
and credibility. 
From personal experience in current company this simple 
personalisation has increased click through rate on average 
by 16% and reduce unsubscribe rate by 33.2%.
4 Using completion actions 
Allows prospects who 
complete a particular 
action in an email to 
be taken on a variety 
of different journeys 
as the drop list to the 
left presents. 
Can choose from a 
variety of different 
actions such as if a 
prospect opens of 
clicks.
5 A/B testing 
Huge drop in open rate 
performance. Subject link, 
sender and copy are all 
identical so this clearly 
represents a deliverability 
issue with the HTML 
template. 
Other tests to be considered 
are: Subject line, length of copy 
+ writing style, different from 
address, various HTML 
template designs such as less 
images, smaller top banners, 
different use of color and 
quantity of links. These are just 
a few possibilities!
6 Ways of collecting data 
Page tracking Website landing page 
tracking 
Website CV uploads 
Social sign in 
Other sources may include: Trade shows/conferences, data 
purchasing, content led lead nurturing from protected site 
content, dedicated list builders e.g Procoms, ect and not 
forgetting collecting and enriching pre-existing data
Examples of previous 
7 
drip campaign projects 
Example of simple introduction drip campaign for new prospect who have 
signed up to website for the first time. The idea here is not to send 
promotional information rich content to try and engage and earn the right 
to promote a product or service to prospect. 
Very complex drip program 
(arguably over complicated) 
designed to take segmented 
areas of our customer 
database through an 8 week 
cycle to promote a particular 
webinar. Results of this 
when put into action have 
been a 41% increase in 
webinar registrants while 
reducing unsubscribe rates 
by 0.8% (Current company 
average is 0.18%)

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Salt drip campaign v3

  • 1. Creating an automated drip program – Adding email personalisation
  • 2. Introduction Email design & messaging Drip campaign proposal Dynamic content Using completion actions A/B testing Ways of collecting data Examples of work 1 2 3 4 5 6 7
  • 3. 1 Email design & messaging No recipient name Starting first line with closed question & playing guessing the game Call to action right at the bottom of email. Unclear messaging
  • 4. 1 Email design & messaging 1.1 Email length and deliverability issues. Email is clipped short due to excessive HTML code and large images. Gmail gives option to view online but android and other devices to not… This affects the senders IP address rating. Email is 4 times the length of the fold. Research has shown that 67% of people will not scroll down to find information below the fold. CTA and key massage must be conveyed within a space of roughly 600x459px.
  • 5. 1 Email design & messaging 1.2 How can we track a prospects engagement with this email? From the links click by prospects in the section of the email we can determine the kind of content they may be interested in receiving in the future and feed them into an automated content campaign. A comprehensive drip campaign should be built out around the jobs prospects click on. Will outline in detail on slide 7. From the use of social sign in we should be able to track more details from our prospects and attain further profiling information.
  • 6. 2 Drip campaign proposal First Internet world email Download CMS report of CV uploaders. If prospect has not uploaded CV send reminder email specifically about the role they clicked on. Request a call from one of our consultants. Short email noting fact prospect has previously opened email with short CTA for call request. Rest for 40 days before further contact If still no application we can be assumptive and assume they are interested in within that sector so send them an email stating “you recently view out Email marketing coordinator role and we though you should defiantly check out some of these other fantastic positions” Short email copy offering the chance to upload CV on website so that we can personalise our service and make sure that we are only provided info on the most current and relevant jobs. Send email with different opening paragraph and plain text version to try and determine whether spam filters cause issue. Last chance to apply for Email marketing executive! Add urgency and off call from one of our consultants to try and match them with their perfect position. Opened & Clicked link Opened no click Did not open email Resend same email with different subject line (why duplicate effort for an email that has never been seen? What have we learnt? Maybe prospect doesn’t respond to company sender ID’s. Try sending directly from consultants personal email address. Different time of day to send email? All of these ideas can be put into practice after data has rested. Just a remainder… Did any of the jobs in our last email take you fancy? If opened we can put prospects into list that will only receive plain text emails going forward.
  • 7. 3 Dynamic Content Prospects who didn’t attend get a message clearly acknowledging this fact adding credibility. Prospects who did attend get a more friendly and welcoming email but the personalisation instantly creates engagement and credibility. From personal experience in current company this simple personalisation has increased click through rate on average by 16% and reduce unsubscribe rate by 33.2%.
  • 8. 4 Using completion actions Allows prospects who complete a particular action in an email to be taken on a variety of different journeys as the drop list to the left presents. Can choose from a variety of different actions such as if a prospect opens of clicks.
  • 9. 5 A/B testing Huge drop in open rate performance. Subject link, sender and copy are all identical so this clearly represents a deliverability issue with the HTML template. Other tests to be considered are: Subject line, length of copy + writing style, different from address, various HTML template designs such as less images, smaller top banners, different use of color and quantity of links. These are just a few possibilities!
  • 10. 6 Ways of collecting data Page tracking Website landing page tracking Website CV uploads Social sign in Other sources may include: Trade shows/conferences, data purchasing, content led lead nurturing from protected site content, dedicated list builders e.g Procoms, ect and not forgetting collecting and enriching pre-existing data
  • 11. Examples of previous 7 drip campaign projects Example of simple introduction drip campaign for new prospect who have signed up to website for the first time. The idea here is not to send promotional information rich content to try and engage and earn the right to promote a product or service to prospect. Very complex drip program (arguably over complicated) designed to take segmented areas of our customer database through an 8 week cycle to promote a particular webinar. Results of this when put into action have been a 41% increase in webinar registrants while reducing unsubscribe rates by 0.8% (Current company average is 0.18%)