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TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
TaskRabbit users revolt as the company shuts down its bidding system (Version 1)
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TaskRabbit users revolt as the company shuts down its bidding system (Version 1)

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TaskRabbit has issued a few points of clarification for this story, and those points have been added to the piece. The original story, without any comments, has been uploaded here to preserve the …

TaskRabbit has issued a few points of clarification for this story, and those points have been added to the piece. The original story, without any comments, has been uploaded here to preserve the archive.

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  • 1. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 1/8 NEWS July 10, 2014 2:34 PM Harrison Weber (http://venturebeat.com/author/harrisonweber/) Business (http://venturebeat.com/category/business/) TaskRabbit users revolt as the company shuts down its bidding system Above: TaskRabbit founder and chief Leah Busque Image Credit: TaskRabbit TaskRabbit (https://www.taskrabbit.com/)‘s pivot has left some of its contractors furious, disappointed, and out of work. (/) (/) SIGN UP | LOGIN EVENTS (HTTP://EVENTS.VENTUREBEAT.COM) INSIGHT (HTTP://INSIGHT.VENTUREBEAT.COM)
  • 2. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 2/8 Earlier today task-outsourcing site TaskRabbit (https://www.taskrabbit.com/) killed its bidding system for random tasks, and replaced it with an on-demand service (http://venturebeat.com/2014/07/10/taskrabbit- pivots-launches-on-demand-service-for-cleaning-handiwork-moving-errands/) for requesting services with fixed fees: cleaning, handiwork, moving, and errands. As we wrote earlier, TaskRabbit announced the change last month (http://blog.taskrabbit.com/2014/06/17/unveiling-the-new-taskrabbit/) to ease the transition among the service’s users. With the destruction of the bidding service, TaskRabbit has ushered in fixed hourly rates for tasks. Food deliveries, for example, start at $10 per hour. Previously, if a TaskRabbit user wanted food delivered, they had to post the job on the service and await bids from TaskRabbit contractors. We asked TaskRabbit if there was any pushback over the changes. TaskRabbit founder and chief Leah Busque offered us a blunt response: “Not at all. We just spent a week around the country talking to our TaskRabbit community. The Taskers doing this as a full-time job are excited.” But TaskRabbit’s private bulletin board says otherwise. Messages from the bulletin board [below] reveal backlash among a group of contractors, particularly regarding the way TaskRabbit has communicated its new direction. When asked if any contractors have been banned for speaking out against the changes, a TaskRabbit spokesperson issued a firm denial: “Of course not.”
  • 3. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 3/8 That also appears to be untrue. One long-term contractor attempted to petition against the changes, and subsequently had their account suspended, according to images shared with VentureBeat. (https://venturebeat.files.wordpress.com/2014/07/screen-shot-2014-07-10-at-7-59-51-pm.png) Vocal dissent TaskRabbit’s major product changes have certainly proved disruptive for some, but it’s unclear how widespread the discontent is. What’s clear is that some people are very upset about the change, and they’re quite vocal about it. The TaskRabbit contractor experience has been under fire before — as profiled by Fast Company (http://www.fastcompany.com/3027355/pixel-and-dimed-on-not-getting-by-in-the-gig-economy) and Business Week (http://www.businessweek.com/articles/2012-09-13/my-life-as-a-taskrabbit) – yet in an interview with VentureBeat, one aggrieved contractor who has been with the company for over a year told us they loved the old TaskRabbit. “I was totally loyal to it and believed it was changing the world,” said the contractor, who spoke on the condition of anonymity. Here’s more from that contractor (emphasis added by VentureBeat): It’s really upsetting how they’re dealing with this. They told us the system was changing, and then wouldn’t even talk to us. I feel like we were giving them the opportunity to do that. Because I’m elite [a high status among contractors], I’m supposed to be able to talk to people there, but it didn’t happen smoothly. The company was very defensive. I can understand why they’re doing what they’re doing. It’s how they dealt with it.
  • 4. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 4/8 A second TaskRabbit contractor told VentureBeat by phone that outrage is wide-spread (emphasis: VentureBeat). There have been nothing but complaints since they announced it. I haven’t seen a single TaskRabbit comment on it positively. I’m sure there are some TaskRabbits out there that don’t mind this switch for whatever reason. But there are a lot of people that aren’t happy about this. There are a lot of people, including myself, that have asked about this. They don’t have an answer. They say that it’s better for us, because we don’t have to waste our time bidding, but that’s what we like about this application; we can pick and choose what tasks we take. VentureBeat’s second source went on to say the change only benefits TaskRabbit: In the previous two days, I’ve easily picked up five tasks by applying for them. Now I haven’t gotten any applications. I haven’t gotten any notifications. Usually I’d get a task a day at least. But now it’s not working that way. They took all the free enterprise and pretty much anything that was good out of the application. Any job you do is different. Any task is different. Right now they want me to put a price on every assembly job, but there are different jobs. Official response A TaskRabbit spokesperson addressed the commotion in an email to VentureBeat, admitting that “with any product change this significant, it would be impossible to satisfy the requests of every member of the community.” Nearly 30,000 contractors use TaskRabbit to find work, TaskRabbit tells us (emphasis added): As Leah mentioned, the vast majority of our most active taskers are pleased with the changes as it makes building their business simpler. Additionally, these changes were made to cater to the needs of both sides of our marketplace. As we told you, we have millions of clients, so when balancing the needs of that many constituents, getting 100% satisfaction is unrealistic. The only thing I’ll add is that well continue to enhance and evolve this product to continue to fit the needs of our community, as we always have. VentureBeat’s sources claim they’ve been asked not to post complaints on the TaskRabbit forum. According to one Twitter user, the forums have since been taken down completely.
  • 5. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 5/8 @HarrisonWeber I had been using the site as a Tasker for a month now. With their new "pivot" it becomes pretty useless to me. I'm not alone. Rachel Ciprotti @RCiprotti @HarrisonWeber They had an online forum for Taskers, filled w/ our anger over the upcoming changes. As of today, page says "Access Denied." 9:59 PM - 10 Jul 2014 Rachel Ciprotti @RCiprotti Follow 2h “We’re the employees. We’re the people who keep your company moving,” one contractor for TaskRabbit told VentureBeat by phone. “Without us, you’re just an empty app on a phone. I don’t understand why they don’t listen to us. “ Powered by VBProfiles (http://www.vbprofiles.com) More about the companies and people from this article: From around the Web Recommended by The 16 Most Expensive Substances in the World | Learnist 10 Video Games That Were Never Released | Learnist (http://learni.st/users/SteveSegovia/boards/29279-the-16-most- expensive-substances-in-the-world) (http://learni.st/users/carlos.rodela/boards/35517-10-video-games-that-were-never-released) (http://newscenter.verizon.com/residential/news-articles/2014/06-11-how-do-you-define-a- disability/) (http://blogs.atlassian.com/2013/04/the-future-is-bright-for-independent-b2b- developers/) (http://www.forbes.com/sites/alexmorrell/2014/04/09/new-financing-round-for-
  • 6. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 6/8 How Do You Define a Disability? | Verizon Don't Get Caught in the Consumer Trap—For Freelance… | Atlassian News Two 34-Year-Old Aussies Are Latest Techies To Become… | Forbes Real-Time Marketing Isn’t What You Think It Is | Evergage australian-software-company-atlassian-turns-founders-into- billionaires/) (http://www.evergage.com/blog/real-time-marketing- isnt-what-you-think-it-is) More from VentureBeat • Drinking too much coffee? Apple’s iOS 8 will let you know (http://venturebeat.com/2014/07/08/drinking- too-much-coffee-apples-ios-8-will-let-you-know/) • Okay, Google, you officially beat Siri (http://venturebeat.com/2013/11/24/google-siri/) • This tiny startup thinks it can challenge Costco and Walmart with just $6.5M and an app (http://venturebeat.com/2014/05/13/this-tiny-startup- thinks-it-can-challenge-costco-and-walmart-with-just- 6-5m-and-an-app/) • This startup’s screencasts can give you data-science chops (http://venturebeat.com/2014/07/08/data- origami-data-science-screencasts/) • 6 BioShock moments you need to remember before playing Burial at Sea: Episode Two (http://venturebeat.com/2014/03/28/6-bioshock- moments-you-need-to-remember-before-playing- burial-at-sea-episode-two/) • 10 online PC games that made more than $100M in microtransaction sales last year (http://venturebeat.com/2014/01/20/10-online-pc- games-that-made-more-than-100m-in- microtransaction-sales-last-year/) More from the Web • Apps to Find Lost Things (http://learni.st/users/deconditioned/boards/30197- apps-to-find-lost-things) | Learnist • 10 Useful Frameworks To Develop HTML-Based Webapps for Touch Devices (http://learni.st/users/phriscaguio/boards/7605-10- useful-frameworks-to-develop-html-based-webapps-for- touch-devices) | Learnist • The Most Common Data Breach Attack Patterns (http://www.darkreading.com/stolen-passwords-used-in- most-data-breaches/d/d-id/1204615?wc=4) | Dark Reading • Why Atlassian is to Software as Apple is to Design (http://www.forbes.com/sites/markfidelman/2012/05/04/why- atlassian-is-to-software-as-apple-is-to-design/) | Forbes • You'll wonder why you weren't using this email trick years ago. (http://www.zachandjody.com/blog/one- essential-tool-to-get-your-inbox-to-zero/19310/) | Zach & Jody • Positive Power of Negative Thinking: Great Leaders Build Great Businesses on the Realities of Negative Thinking… (http://bizshifts-trends.com/2014/04/23/positive-power- negative-thinking-power-great-leaders-build-great- businesses-reality-negative-outcomes/) | BizShifts- Trends
  • 7. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 7/8 Topics > editor's pick (http://venturebeat.com/tag/editors-pick/) on-demand (http://venturebeat.com/tag/on-demand/) startup (http://venturebeat.com/tag/startup/) taskrabbit (http://venturebeat.com/tag/taskrabbit-2/) top-stories (http://venturebeat.com/tag/top-stories/) Recommended by Newest | Oldest | Top Comments Sign in 171 people listening 0 comments + Follow Share Post comment as... (http://livefyre.com)
  • 8. 7/11/2014 TaskRabbit users revolt as the company shuts down its bidding system | VentureBeat | Business | by Harrison Weber http://venturebeat.com/2014/07/10/taskrabbit-users-revolt-as-the-company-shuts-down-its-bidding-system/ 8/8 Home (/) About (/about/) Contact (/contact/) Careers (/careers/) Advertise (/advertise/) Events (http://events.venturebeat.com) Privacy Policy (/privacy-policy/) Terms of Service (/terms-of-service/) © Copyright 2014 VentureBeat (http://venturebeat.com). All rights reserved. Powered by WordPress.com VIP (http://vip.wordpress.com/)

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