Portfolio
for Virginia Butler

Senior Technical Writer at
Volt Delta Resources, LLC
• Wrote telecommunications software user
guides, software release notices, and help
systems.
• Wrote process narratives and control activities
and participated in a Sarbanes-Oxley audit.

Senior System Documentation Analyst
at Pacific Life Corporation
• Served as content administrator for a division-
wide content management system for
annuities software documentation.
• Participated in Sarbanes-Oxley and Business
Continuity/Disaster Recovery Planning efforts.
• Designed flow charts to document change
control process for several departments.
• Used Information Mapping concept to write
training manuals for business analysts.

Technical Writer III
at AmerisourceBergen Corporation
• Wrote and designed help, job aid quick
reference cards, training guides, user
manuals, guided tours, internal
newsletters, web sites, and flow charts for
pharmaceutical distribution software.
• Re-created company-wide AS/400 help system
after a six-year gap of help maintenance.

Documentation Specialist at
Macro Educational Systems
• Wrote cross-platform single-source help and
user manuals for student administrative
software.

Senior Technical Writer at
State Of The Art, Inc.
• Wrote DOS, XENIX, and UNIX user manuals for
accounting software.

Education
• B.A., English, California State
University, Fullerton

Technical Skills
• RoboHelp
• Microsoft Word
• Front Page
• RoboDemo
• Adobe Acrobat
• Framemaker
• Adobe Photoshop
• Visio

Awards
• Awards of excellence and merit, Society for
Technical Communication