Conflict Management and Types of Conflict

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Conflict Management and Types of Conflict

  1. 1. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 GE402Conflict Management 1
  2. 2. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 TYPES OF CONFLICT Within an individual Between two individuals Within a team of individuals Between two or more teams within an organization 2
  3. 3. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 CAUSES OF CONFLICT Conflict of aims- different goals Conflict of ideas- different interpretations Conflict of attitudes - different opinions Conflict of behavior- different behaviors are unacceptable . 3
  4. 4. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 PERSONALITIES WHO CAUSE CONFLICT Aggressor Passive Absentee Error prone Negative attitude Chatterbox Do nothing Unreliable Time waster Resentful person 4
  5. 5. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 STAGES OF CONFLICT Conflict arises Positions are stated and hardened Actions, putting into action their chosen plan Resolution??? 5
  6. 6. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 PREVENTING CONFLICT Assess positive and negative personality traits of people involved Determine personality type Review past conflicts Assess communication skills of those involved Read body language of participants 6
  7. 7. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 PREVENTING CONFLICT Try to reduce conflict :  Tryto be neutral  Plan the timing and place of the conversation  Realize that outside stress may add to confrontation  Eliminate/reduce external interruptions 7
  8. 8. Author: Dr. Tomas U. Ganiron Jr 11/20/2010 PREVENTING CONFLICTManage the language used  Neutral vs. loaded words  Reduce technical language  Allow for cultural differences in language  Words may have different meanings for different people…ask them to elaborate 8
  9. 9. Author: Dr. Tomas U. Ganiron Jr 11/20/2010ANY QUESTIONS ? 9

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