Lync 2010 Conferencing Deep Dive

Microsoft® Lync ™ Server 2010ConferencingByron SpurlockFounder Architect - QuadrantechnologiesByrons@Quadrantechnologies.comhttp://Quadrantechnologies.wordpress.com/2011/

Session Objectives• Understand the Lync Server 2010 collaboration/meeting experience• Describe the conferencing architecture and new conferencing components• Understand the key conferencing call flows• Provide insight into the deployment and migration considerations 2

Agenda• Design Pillars• Collaboration Experience• Architectural Overview• Experiences – Under the Cover • Scheduling • Join • Browser based conferencing• Deployment and Migration Considerations 3

Unified Conferencing Design Pillars SIMPLE “It just makes sense” • As a presenter, it’s easy to schedule and start a meeting • Joining a meeting is friction-free and responsive • As an attendee, participation is easy, intuitive, and flexible ESSENTIAL “It increases my productivity” • Collaboration works like voice calls • Collaboration works with voice calls • The right meeting tools are in the right place RELIABLE “It works all the time” • Lync 2010 has cross platform support • Lync 2010 has support for IT managed devices • Voice and video just work whenever I participate 4

Collaboration Features 5

Lync Conferencing Before and After OCS 2007 R2 Lync 2010 Server • Communicator • Lync 2010 • Audio Conferencing • Richer Audio • Desktop Sharing Conferencing • Live Meeting • Desktop & Application Sharing • Audio conferencing • PowerPoint Presentations • Desktop & Application Sharing • Whiteboard • PowerPoint • Polling Presentations • Live Meeting • Whiteboard • Available during migration • Polling, Q&A, etc. to 2010 • Use for very large meetings

Unified Client, Rich Conferencing Features Basics Conference Management • Presence/discovery integration • Scheduling via Outlook with admin • Rich IM with federation support, and via Web* • Interop with Communicator, • Join with Lync, Web App, Attendee Messenger for AV, IM with public clients internet connectivity * WL Messenger only with O365 • Lobby support for easy join • Ad hoc conference escalation • Manage permissions and roles Voice and Video Content• PSTN Audio on premise with IVR • Desktop sharing• Audio Partners (ACPs) in O365 • Application sharing• Scalable Voice, Video• Device/IP Phone support (on premise) • PowerPoint with animations• Response Group, Private Line, Call Park • Whiteboarding• >90% VoiceCon RFP complete • Polling • Up from 60% in 2007, 78% in 2009 • Navigate ahead/back in slides and to other content

Meeting types (from Gartner report) 85% <10% <5%• Reservationless calling • Operator assisted • Managed• 25 or fewer participants • Roll call, polling event, external• One-off or Weekly staff, ½ - 2 • 25-100 • Transcription, high hrs, usually with Web attached, participants touch, large intl. participation by company Biweekly/monthly audiences with Web attached • 100+ participants, Quart erly, Web attached Our target Stay on ACPs • Features needed for small/med.meetings • Simple and reliable join • Best in class UX on both the PSTN and soft client side

Conferencing Architecture 9

Conferencing Architecture: Components Conferencing Database Web Components (IIS) Focus Join Launcher Focus Factory Reach Server Audio Video Conferencing Server IM Conferencing Server Dial-in Conferencing Web Conferencing Page Server App Sharing Personal Virtual Assistant Machine Boundary Conferencing Server Conference Announcement Conference Attendant Process Boundary Service 10

Conferencing ArchitectureConferencing Flow SQL SQL Server® Backend 5 Conferencing Server App Sharing 2 SQL 4 C3P/ Factory Conf Server HTTP C3P/HTTP IM Conf Focus Server Focus Factory 6 Web Conf Server 1 3 CCCP/SIP CCCP/SIP AV Conf Server (S)RTP Scheduling Conferencing PSOM Client Client SIMPLE/SIP 7 RDP/RTP 11

Conference Scheduling 12

Conference SchedulingDefault Experience – Assigned Conference• Default conference that meets 80% collaboration needs • Reservationless Property Value • Constant join URL and Public Switched Telephone Network (PSTN) dial- in Subject Blank• One assigned per user Expiration Never• Pre-defined properties Open Admission Policy• Managed by user via dial-in conferencing web page Authenticated Invitees None Audio/Video, IM, Modalities Data Collab, App Sharing PSTN Dial-in Yes PSTN Users skip Yes lobby Auto Promote Company Users 13

Conference SchedulingCustom Role and Lobby Controls• Create one-off conferences• Define Access types • Organizer only (locked) • Invited company users only • Company users • Everyone• Pre-define user roles • Auto promote – who will be presenter automatically • Organizer only • People from my company • Everyone • Specify presenter Session Initiation Protocol Uniform Resource Identifiers (SIP URIs)• Define PSTN Dial-in lobby experience 14

Conference SchedulingCall Flow Conferencing Focus Factory Conferencing Exchange Add-in DB SIP SERVICE: GetConferencingCapabilities Select Conferencing Capabilities Return Conferencing Capabilities SIP 200OK: PSTN access #, available conferencing servers, etc. SIP SERVICE: AddConference Insert Conference SIP 200OK: Join URL, Dial-in ID Send Meeting Invitation 15

Conference Join 16

Conference Join: The Join URL https://meet.contoso.com/bill/VT9IKTHG sip:bill@contoso.com;gruu;opaque=app:conf:focus:id:VT9IKTHG 17

Conference Join: The Join URL https://meet.contoso.com/bill/VT9IKTHG 1 Parse base URL: https://meet.contoso.com 2 Base URL maps to SIP domain: contoso.com 3 Parse organizer alias: bill 4 Compose organizer URI: bill@contoso.com 5 Parse conference ID: VT9IKTHG 6 sip:bill@contoso.com;gruu;opaque=app:conf:focus:id:VT9IKTHG 18

Conference JoiningClient Launching Sequence A Record: Lync 1. DNS lookup: DNS Meet.contoso.com=169.172.18.8 OCSFE.contoso.com=169.172.18.8 meet.contoso.com 2. DNS Result:5b. Launch IP=169.172.18.8 3. HTTP get Accept: application/ vnd.microsoft.ocsmeeting Browser OCS.contoso.com 169.172.18.8 URL rewrite: https://meet.contoso.com 5a. HTTP response: 4. Parse Join URL - Conf SIP URI, Conference Key https://OCS.contoso.com/meet Simple URL Config: Join Launcher https://meet.contoso.com - Sip domain: contoso.com 6. ReachJoin.aspx Web Join URL: Lync We App Server /ReachWeb/Client/ WebPages/ReachJoin.aspx 19

Conference JoiningConfiguring the Join URL DNS A: DNS A:Meet.contoso.com -> Meet.contoso.com -> 207.46.197.32 172,19.56.121 Browser Browser Web Certificate Reverse Proxy SN=webproxy.contoso.com SAN=meet.contoso.com Web Certificate SN=ocsfe.contoso.com Publish web site: SAN=meet.contoso.com From Office to external Office Communicator ocsfe.contoso.com https_443 Communicator Config: Simple URL Meet.contoso.com -> CS “14” Edge contso.com SIP Domain Outside Perimeter Data Center/Internal Network Corporation Network Inside Corporation 20

Conference Joining Access Control with Lobby Lobby experience from different clients Lobby Attendee PresenterConferencing Client • No update on conference state • Get notified about lobby users • Not possible to join any • Can grant/deny accessExperience conferencing server (SetUserAccess) • Both single and batch mode supportedPSTN User • PSTNLobbyBypass=false, Music • Get voice announcement about on-hold until presenter admits lobby usersExperience • PSTNLobbyBypass=true, Music • DTMF to open lobby on-hold until first authenticated user joins 21

Conference Joining Client Join Flow with Lobby SIP INVITE: C3P AddUser to Focus SIP 200OK: C3P OK SIP INFO: Subscribe conferencing state ‘Lobby’ SIP 200OK: C3P OK OnHold Presenter issues SIP INFO: SetUserAccess Granted SIP NOTIFY: conferencing state, with conferencing server URIAdmitted SIP INVITE: C3P AddUser to Web Conferencing Server C3P AddUser C3P OK, PSOM connection Info, Auth token SIP 200OK: C3P OK, PSOM connection Info, Auth token PSOM Connection 22

Conferencing fromLync Web App 23

CWA 2007 R2 and Lync Web AppComparison CWA 2007 R2 Lync Web AppClient Join from Web browser for Join from Web browser for all conference calls meetings Support for anonymous users Support anonymous users and company users PSTN Dial-out Audio PSTN Dial-out Audio and PSTN dial-in • Viewing of desktop sharing • Higher fidelity viewing experience sessions • Windows desktop and application • Desktop sharing from Windows® sharing • Mac and Linux desktop sharingServer Required dedicated Web servers Co-located with front end servers Detached setup and management Consolidated setup and management Heavy middle tier session state Lightweight and scalable middle tier 24

PSTN Dial-in 25

PSTN Dial-in: Feature ComparisonFeature Sets OCS 2007 R2 Microsoft Lync Server 2010Participant Passcode  Leader Passcode  (Corp User PIN)  (Corp User PIN)Music on Hold  (not apply to corporate user)  (not apply to corporate user)Multiple access numbers with multiple  (Global level)  (Global and site level)languages and Toll free supportEntry/Exit Announcement  (Tone only)  (Tone or Name)Scheduled Meeting  Reservation-less Meeting  Mute/Un-mute Notification  DTMF in-meeting control x Announce late participants/Recorded x nameOperator/Moderator Assisted Conference x xReference code (Billing) x xListen only (Mute all but me) Partial (Live Meeting Console) Roll Call Partial (Roster)  26

Deployment Considerations 27

Supported Topology EE pool with separate AV Conf Server pool• Ideal for: • Large enterprise • Data center deployment Browser• Conferencing functionalities Reverse Proxy CS “14” Front End Servers • Audio/Video Conference • Web Conference (slide sharing, Office CS “14” BackEnd application sharing, Communicator Servers whiteboard, etc.) CS “14” Edge CS “14” A/V Conferencing • PSTN dial-in (requires Servers mediation server and PSTN Perimeter gateway) Outside Network Data Center/Internal Network Corporation • Group IM Inside Corporation • Lync Web App• Scalability • Up to 80,000 users • 250 user large conferences 28

Supported Topology EE pool with co-located AV Conf Server pool• Ideal for: • Medium size business • Regional Deployment Conferencing functionalities Browser• Audio/Video Conference Reverse Proxy • • Web Conference (slide sharing, CS “14” Front application sharing, whiteboard, etc.) Office End Servers CS “14” BackEnd Servers Communicator • PSTN dial-in (requires mediation server and PSTN gateway) CS “14” Edge • Group IM • Lync Web App Outside Perimeter Data Center/Internal Network Corporation Network• Scalability Inside Corporation • Up to 10,000 users • 250 user large conferences 29

Supported Topology SE pool• Ideal for: • Proof of concept • Large branch office• Conferencing functionalities Browser • Audio/Video Conference Reverse Proxy • Web Conference (slide sharing, application sharing, whiteboard, CS “14” SE Office Server etc.) Communicator • PSTN dial-in (requires CS “14” Edge mediation server and PSTN gateway) Perimeter Outside Data Center/Internal Network • Group IM Corporation Network • Lync Web App Inside Corporation• Scalability • Up to 5,000 users • 250 user large conferences 30

Migration and Coexistence 31

Migration and CoexistenceChallenges• Microsoft Lync Server 2010 changes the impact Interoperability • Lync 2010 is the only desktop conferencing • Support for Web based conferencing client (Conference join link moving to https:// based (from meet:// and conf:// ) • New Conferencing access model • Federated user treated as external • Tightened role based application sharing • New lobby functionality • New Web conferencing server not backward compatible • New assigned conference with changed simpler conference URL• Challenges • Existing meeting invite for migrated meetings must still work • Migrated Meetings must work as before 32

Migration and CoexistenceSolution – Existing meeting invite for migrated meetings must stillworkLync Server 2010 server supports live meeting before Lync Server 2010 clientupgrade• Design • Lync Server 2010 front end server contains a Lync Server 2010 compatible web conferencing server • PSTN dial-in inter-pool transfer• Admin experience during migration • Migrate existing meetings for migrated user (DBImport/export, or MoveUser) • Optionally move Live Meeting content using Lync Server 2010 ResKit tools• User experience after migration • Client not updated • All scheduling functions from OCS 2007 R2 Outlook add-in work • All conferencing URLs in existing invites work • Client updated • All conferencing URLs in existing invites work • New conferences scheduled generate Lync Server 2010 style invite • Modifying existing conference invites convert invites into Lync Server 2010 style and resend 33

Migration and CoexistenceSolution – Migrated Meetings must work as beforeLync Server 2010 server support compatibility mode• Design –Lync Server 2010 front end server provides compatible behavior for two types of meetings: • Migrated meetings • Meetings scheduled on Lync Server 2010 server using previous version clients• Admin experience during migration • No admin action needed• User experience after migration • Federated users treated as authenticated user • Application sharing can be started by anybody in meeting • No lobby 34

Migration and CoexistenceLimitations• Migrated user gets new assigned PSTN conference ID• Live Meeting content is not moved automatically with meetings• Existing CWA 2007 R2 server needs to be kept around• Meetings scheduled using Lync 2010 clients on Lync Server 2010 server will not work after user is moved back to a previous version OCS server 35

Video and Bandwidth 36

Video – Supported Formats CIF HD • Common Interchange • High Definition Format • 1280x720(16:9), 25 fps, 1.5 • 352x288, 15 fps, 350 kbps Mbps • Single Core > 1.5GHz • Quad Core > 2 GHz VGA Panorama • Video Graphics Array • Polycom CX5000 • 640x480, 25 fps, 700 kbps RoundTable • Dual Core > 1.9GHz • 1056x144 (22:3), 15 fps, 350 kbps • Single Core > 2 GHz Display Resolution 1024x768 or higher required Memory Windows 7 or Windows Vista: 2 gigabytes (GB) of RAM Windows XP: 1 GB of RAM Video Memory 128 MB of Video RAM DirectX® 9

VoIP and Video – Bandwidth Requirements Audio payload Audio codec Scenarios bitrate (Kbps) RTAudio Wideband Peer-to-peer 29.0 RTAudio Peer-to-peer, 11.8 Narrowband PSTN G.722 Conferencing 64.0 G.711 PSTN 64.0 Siren Conferencing 16.0 Maximum bitrate Minimum bitrate Video codec Resolution (Kbps) (Kbps) RTVideo CIF 250 50 RTVideo VGA 600 350 RTVideo HD 1500 800 RTVideo Panoramic Video 350 50

© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. 39 MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Lync 2010 Conferencing Deep Dive

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