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Exchange 2010 Unified Messaging

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Exchange Server 2010 Launch Deck: Unified Messaging

Exchange Server 2010 Launch Deck: Unified Messaging

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  • 1. Voice Mail with UM in Microsoft® Exchange 2010
    Harold Wong
    IT Pro Evangelist
    blogs.technet.com/haroldwong
  • 2. Exchange 2007 UM: Scenarios, Use, and Customer Feedback
    Exchange 2010 UM: Architecture
    Exchange 2010 UM: Features
    Agenda
  • 3. Exchange 2007 UM Scenarios
    Call Answering (voice and fax)
    “You’ve reached Steve’s mailbox. I’m sorry that I can’t take your call: please leave a message…”
    Automated Attendant
    “Thank you for calling Contoso. Who do you want to contact? …”
    Outlook Voice Access
    “You have two new voice messages and twelve new e-mail messages. You have a meeting in progress in Board Room Two…”
    Client Self Service
    PIN reset, Record greeting, Play on Phone, OWA, Outlook
    OCS Integration
    Voice mail subject and importance from OC
  • 4. Research and Customer Feedback
    • Exchange 2007 UM is used most for creating call-answered voice messages and missed call notifications
    • 5. Most common requests include:
    • 6. Built-in message waiting indicator support
    • 7. Personal distribution lists
    • 8. Private voice mail semantics
    • 9. Wider audio support on mobile clients
    • 10. Speech recognition for non-English languages
    • 11. Outbound fax support
  • Exchange 2010 UM
    Active Directory
    TDM
    SIP/RTP
    IP PBX
    Phone
    LDAP
    Unified Messaging Server
    Hub Transport Server
    TDM
    Fax
    RTP
    SMTP
    VoIP
    Gateway
    PBX
    SIP
    RPC
    Phone
    Partner Fax
    Edge/Firewall
    Office FrontEnd
    Server
    Mediation
    Server
    TDM
    Mailbox Server
    VoIP
    Gateway
    HTTPS
    RPC/HTTPS
    Client Access Server
    PBX
    Outlook
    Internet
    PSTN
    Exchange
    ActiveSync
    Phone
    Phone
    Outlook Web Access
    Computer
  • 12. Call Answering Rules
    Call answering is UM’s most used scenario — play greeting, take message
    Users wanted more control
    Special greetings by contact
    Time of day dependent behavior
    Call answering rules
    Condition: if it evaluates to true, then run…
    Greeting and Menu: collect caller's choice of…
    Action: transfer, "Find me" or leave message
  • 13. Call Answering Rules
    demo
  • 14. Participation Required
    Test Call Answering Rules
    Phone Number: (425) 706 3501
  • 15. Message Waiting Indicator
    • Not supported in Exchange 2007—third party solutions required
    • 16. Exchange 2010 UM supports MWI natively
    • 17. ON by default
    • 18. No new roles
    • 19. Administration:
    • 20. UMMailboxPolicy:
    • 21. AllowMessageWaitingIndicator(True|False)
    • 22. UM IP Gateway:
    • 23. MessageWaitingIndicatorAllowed(True|False)
  • Some voice messages are sensitive
    Caller may have marked the message private
    Some users receive nothing but sensitive VMs
    Exchange 2010 UM is integrated with Windows 2008 AD Rights Management Services
    Supported in Outlook Voice
    Access, Outlook Web Application
    and Outlook 2010
    Protected Voice Mail
  • 24. Protected Voice Mail
  • 25. Protected VM are just a special case of restricted e-mails:
    Protected Voice Messages use the Do Not Forward permission
    Controlled via UM Mailbox Policy:
    ProtectUnauthenticatedVoiceMail(All|Private|None)
    ProtectAuthenticatedVoiceMail(All|Private|None)
    AllowVoiceResponseToOtherMessageTypes(True|False)
    RequireProtectedPlayOnPhone(True|False)
    Note: Transport protection rules have no effect on voice messages.
    Protected Voice Mail
  • 26. Voice Mail Preview
    demo
  • 27. Participation Required
    Leave a voice message
    Phone Number: (425) 706 3501
    After recording:
    Press # for message options
    Press 1, then 2 to Mark Message as Private
  • 28. Preview accuracy
    Depends on the language (~75% for en-US)
    Affected by call, audio quality
    Administration
    UMMailboxPolicy.AllowVoicemailPreview(True|False)
    UMDialPlan.DefaultLanguage(en-US|other)
    Transcription = CPU-intensive calculation
    Affects UM scalability, number of concurrent calls
    Throttled: UM will skip transcription if too busy
    Estimate ~1 VM/min/core as throughput
    Preview Accuracy and Scalability
  • 29. Playing UM voicemail on Windows® Mobile 6.1
    Requires opening Windows Media Player separately
    UM Voicemail in WM 6.1
  • 30. UM voicemail on Windows Mobile 6.5 can be played inline
    Voice Mail Card contains play and callback button
    Message body contains notes and preview
    UM Voicemail in WM 6.5
  • 31. Availability
    Exchange RTM: English (US), Chinese (PRC), Chinese (Taiwan), Dutch, English (Australia), English (UK), French (Canada), French (France), German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish (Spain), Spanish (Mexico), Swedish
    Post Exchange RTM: Catalan, Chinese (Hong Kong), Danish, English (Canada), English (India), Finnish, Norwegian, Polish, Portuguese (Portugal), Russian
    Installation and Administration
    setup.com /AddUMLanguagePack:fr-fr /s:D:
    set-UMDialPlan DP –DefaultLanguagefr-fr
    Need client/server language pack on UM server in addition to the UM language pack
    UM Language Packs
  • 32. Native inbound fax support in Exchange 2007 UM
    Partner fax servers for Exchange 2010 integration
    Partner interoperability program
    Fax messages formed by UM server
    Partner connections are authenticated by Exchange (sender ID, receive connector, TLS)
    Fax Support
  • 33. Exchange Unified MessagingBenefits summary
    Organization
    Decrease cost
    • Consolidate voice mail onto a single messaging platform
    • 34. Native Message Waiting Indicator announces the arrival of a new voice mail
    Reduce IT Management
    • Manage voice mail and e-mail systems from a single platform
    • 35. Manage UM using scriptable commands and workflows
    • 36. Secure confidential and private voice mail
    IT
    Optimize user productivity
    • Parse VM with Voice Mail Preview
    • 37. Create customized greetings and call transfer options
    • 38. Help identify unfamiliar callers and their voice mails
    User
  • 39. Learn More About Exchange 2010
    Community Resources
    Technical Resources
    Get Hands on Training
    • Exchange Team Blog
    • 40. Exchange Forums
    • 41. The New Efficiency Virtual Launch Experience
    • 42. TechNet Exchange Website
    • 43. Exchange Webcasts and Podcasts
    www.thenewefficiency.com
    http://technet.microsoft.com/en-us/exchange/default.aspx
    http://technet.microsoft.com/en-us/exchange/bb288465.aspx
    • Training Offers—Exclusive for Launch Attendees
    www.microsoft.com/learning/careeroffers
    http://msexchangeteam.com/
    http://social.technet.microsoft.com/Forums/en-US/exchange2010/threads
  • 44. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
    The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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