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The Illusion of Communication
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The Illusion of Communication

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  • 1. The Illusion of Communication A Leader’s Tale
  • 2. “The single biggest problem with communication is the illusion it has taken place” G.B.Shaw
  • 3. Communication works for those who work at it
  • 4. Communication is the real work of Leadership
  • 5. The more elaborate the means of communication, the less we communicate
  • 6. “Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.”
  • 7. Communities of Practice Improving Leadership, communication and engagement
  • 8. What is a CoP?
  • 9. Group of People Brought together To solve common problems and share common interests
  • 10. A Community of Practice is a network of individuals with common problems or interests who get together to explore ways of working, identify common solutions, and share good practice and ideas.
  • 11. Communities do not reproduce
  • 12. So how are they different? Traditional Structure Communities
  • 13. What’s in it for Me? Development Reputation Networks Profile Training
  • 14. Ingredients for Success Purpose Activities Members Facilitators Promotion
  • 15. Success•clear purpose •create a safe and trusted environment •committed core group of active participants •being motivated •knowing the needs of participants •having a clear action plan with activities to meet needs •blending face-to-face and online activities
  • 16. Advice • build on personal relationships • use the necessary tools • sponsor, budget, resources • not too fast • manage do not control • light touch • members goals are key
  • 17. Communities take Time and Effort to get long term Success Remember
  • 18. Knowledge is an important strategic resource
  • 19. 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