iBoss in the Mid Market
- Focus Canada
St. John's
Edmonton
Charlottetown
Québec
Calgary Regina Fredericton
Victoria Montréal
Vancouver Ottawa Halifax
Seattle Winnipeg Toronto
Boston
Milwaukee Windsor
New York
Chicago Detroit Philadelphia
Cleveland Baltimore
St. Louis Pittsburgh
Washington
San Francisco
Denver
Los Angeles Atlanta
Houston
Miami
Mexico City

Contents
Mid-Market Composition and Characteristics
Mid-Market: The Problem and the Solution
iBoss as a service provider
Infrastructure
Services
Engagement Models
Delivery Models
Case Studies
Contact Us

Mid-Market Composition and Characteristics

Composition and Characteristics
CHARACTERISTICS
Small and Medium Businesses ‘SMBs’
(Companies with 1-499 employees.) spend
the largest share of IT dollars.
Despite extreme cost consciousness and
limited resources available in Canada, SMB
IT spending is estimated at $9.4 Billion in
2009 and this market is to reach $4.0 Billion
by 2013 as per an IDC Canada study.
The Canadian Mid market has greater
volume spending combined with a
respectable average per-company spending
base than most countries in the world.
SMB Companies are still looking for
prosperity and monetary benefits through IT
despite the reverse economic blow.
SMB companies require price flexibility and
faster return on investment.
Canada’s tax credits for R&D are one of the
highest in the world for small and medium-
sized companies.
"SMB IT growth has clearly been impeded by the economic crisis, but there's
still $9.4 billion in spending occurring this year, creating plenty of
opportunity for vendors and their partners." - Paul Edwards, director, SMB
and Channel Strategies Research, IDC Canada

The Canadian IT Budget
According to a Pre-Budget Submission by the Information Technology Association of
Canada (ITAC) in August 2009
TOP ISSUES I TERMS OF GOVER ME T BUDGET
Productivity and Prosperity Deficit
Innovation Deficit
Venture Capital Deficit
CA ADIA I VESTME TS
Expansion of eligible asset classes to include application software and the class of
assets most closely associated with broadband networks.
A pragmatic approach to directly provide incentives to small and medium-sized
business owners to invest in ICT (Information and Communications Technology).
Reformed SR&ED (Scientific Research and Experimental Development) to ensure all
research and development investors can benefit from the program.
Acceleration and increase measures to address the venture capital crisis in Canada.
“ITAC's community of companies accounts for more than 70 per cent of the 592,600 jobs, $149.4 billion in revenue, $6.22 billion in R&D investment, $22.6 billion in exports and $11.8
billion in capital expenditures that the ICT industry contributes annually to the Canadian economy.”

Mid-Market: The Problem and the Solution

Problem
Larger, heavier-spending competitors
High Operation Costs
Innovation lethargy
IT Productivity issues
Product Market Limitations
Low and Slow Return on Investment

Solution
• Get business profitability and growth • Position your application against rivals
• Eliminate workflow bottlenecks, do more with • Stay ahead of substitute products/services
less, remove outdated information, prevent • Enhanced user experience
duplicated effort • Continual innovation
• Work towards optimization: infrastructure,
applications / development, process, people
• Attractive and Competitive Development
Rates
High value and clear
Low cost operations differentiation from the competition
• Extending your reach into new markets
• Business agility and growth
Enabling market focus : • Enhancing and improving your
• Internal/external monitoring. This is a Continual innovation
catalyst for innovation Solution niches • services into existing markets
• Moving to opportunities in real time
Increasing
IT Enabling Business productivity,
Performance and Strategy efficiency, with
Collaboration
• Businesses process improvements
• Real quantifiable value to stakeholders
• Collaboration between partners, suppliers,
• Effective collaboration maximizing industry and businesses
relationships
• Collaboration through Service improvements
• Faster to market; Instant response;
• Improvements in messaging, communications,
Anticipation of threats; Higher productivity;
project work amongst employees
Improved efficiency, Lower operational cost
and risk

iBoss as a Service provider

Introduction
An established high-potential player, with a rich experience in developing bespoke
products & applications for the desktop and the web.
Experience Spans multiple industry segments across the globe.
Programmers with experience on a wide range of tools, technologies and verticals.
Capability for delivering extended enterprise solutions web services are benchmarked
for on-time and on-budget delivery and ISO 9001 and 27001 Compliance.
With proven processes, agile methodologies and benchmarked technological
competence, we have emerged as one of the industry’s most dependable offshore
partners.
Partnership Centric Wide Technology ISO Processes
Approach Competence
Unique Delivery
Lower Offshore Rates Methodology
Highly Competent End to End Customizable
Secured Environment
Resources Business Solutions

Mission, Vision and Values
Maximize the profitability of our customers by providing customized
Mission outsourcing solutions with highly qualitative, technologically advanced and cost
effective business practices.
To be recognized as a dependable service provider, offering cost effective
Vision software and web development solutions to our international and domestic
clients by being ethical in our conduct and professional in our approach.
We believe that self motivation and dedication provide the highest quality
Values results in a growing business. Our values are:
Service Excellence Quality
Learning Leading
Motivation & Trust Open-Minded

Offshore Development Center
Infrastructure

Infrastructure Overview
We have a scalable offshore development center in India. So, if your resource consumption grows
when you have to service more (or larger) requests, we can grow your team.
24x7 power back-up give you uninterrupted power supply for seamless operation.
We safeguard your property and data like ours, which is why we have deployed security personnel
24x7 with advanced security monitoring systems.
Confidentiality is at our core. Our Electronic card based access control systems make sure that
there is no third party access to our premises.
All our employees have secure Internet, Intranet and e-mail access. We provide Network security
by firewall, DMZ, IDS/IPS, Anti Spam.
We provide international numbers enabling you to call iBoss ODC locally.
We provide you the ability to use our high-end Servers on various platforms (UNIX, Linux, and
Windows), so you don’t have to hire a server yourself.
Branded workstations with latest configurations give you and your business a professional edge.
Structured Cabling is the backbone of a strong network infrastructure. By having a strong
backbone the network can accomplish ideal performance. iBoss Tech Solutions uses standard and
best cables.
We have taken multiple ISPs services, each coming in from different locations, and different
providers so that you are not solely dependent upon a single provider and your team gets
uninterrupted internet access.
We respect your confidentiality and protect it through our 3-tier security framework. Our
framework consists of robust Legal, Physical, and Logical security measures.

Services

Services - Virtual Team Set-up
Team Skill set includes
Java, J2EE, J2ME Developers
.Net Application Developers
VB.NET Programmers
C# Programmers
PHP Programmers
Windows Mobile Programmers
Linux Programmers Customer
Facilitates
Graphic and Web designers Management
Multimedia Developers
Flash Action Script, FLEX Developers
Work Instructions Management on your
Work
behalf
Instructions
Onsite Work Together Virtual
Team Team
Collaborate

Services - Application Development
Bespoke Application Development Software and Database Integration
Database Application Development Application Migration and Porting
Mobile Application Development Application Support and Maintenance
Drive Demand
Business Requirements Solution Solution
Requirements Features
Fulfill
Customer Software Requirements
Deliver
Bug fixing and change management
Testing Code Development Analysis & Design
Follows Dictate

Services - Product Development
Strategy Consulting
Technology evaluation
Value Added Services Functional consulting Product Development
Testing strategy
Integration with 3rd party products Requirements scoping
Extension to web environment Architecture design
Internationalization and localization Prototyping
Technical documentation QA & Testing
User Interface Design Beta Testing
Develop connectors / Adaptors Release engineering
Production Transformation Product QA & Testing
Re-engineering Installation Testing
Porting to new platforms Functionality Testing
Migrating to new technologies Usability Testing
Application Server and Database Migration Performance Testing
Production Support and Maintenance Operations acceptance Testing
Level 1/2/3 Support
Bug fix and Patch management
Service pack / Version upgrade
Technical and functional enhancements
Performance Tuning and Optimization
End customer support
End of life Support

Services - Web Development
Sharepoint development Open Source Development
Sharepoint Document & Content Open Source Web application development
Management Open Source Product development
Sharepoint Collaboration Open Source Maintenance
Sharepoint Reporting & Analysis Open Source Integration
Sharepoint Data Warehousing Open Source version upgradations
Sharepoint Large scale Conversions & Open Source Migration
Interfaces Open Source Extension
Sharepoint Custom Development Open Source Testing
Sharepoint Deployment & Optimization Open Source E-Learning Solutions
Sharepoint Maintenance & Support Open Source Content Management
Database Migration from SharePoint 2003 Systems
to MOSS 2007
Content Management Systems E-Commerce Development
Development
B2B (Business to Business) E-Commerce
Web (W-CMS) Solutions
Transactional (T-CMS) B2C (Business to Consumer) E-Commerce
Integrated (I-CMS) Solutions
Publications (P-CMS) C2C (Consumer to Consumer) E-
Commerce Solutions
Learning (L-CMS)
Document Imaging Systems
Enterprise (E-CMS)

Services - QA & Testing
Setting up of Test Environments
Test Plan Creation
Test and Validation
Software Product Testing
Software Component Testing
Pre-Sale
Initialization
Analysis,
Technical Docs
Project Implementation
Monitoring
Testing Quality
Assurance
Delivery
Support

Services - Business Process Outsourcing
Data Entry Chat Support Form Processing
Data Base creation Customer Services Insurance claim form processing
Data Entry of e-books Product Knowledge Survey form processing
Data Entry of Surveys Technical Support Market research forms processing
Data Entry of Questionnaires During and after Order Processing HTML forms Processing
Data Entry of Company Reports Ordering Assistance CGI Forms Processing
Data Entry of Insurance Claims Order Verification ASP, JSP and PHP Forms Processing
Data Entry from Scanned / Printed / Order Fulfillment Legal Forms processing
Handwritten Source Billing Queries E-Mail forms processing
Data Entry from Yellow Pages / White Questionnaires Form Processing
Pages Medical form processing
Data Entry of Dictionaries, Manuals & Online from processing
Encyclopedia
Payroll processing
Copying, Pasting, Editing, Sorting, and
Indexing Resume Form Processing
Update your online shopping mall/portal Feedback Form Processing
Update your e-learning courses/portal
Managing your online product demos and
trainings
Desk & web research

Engagement Models

Engagement Models
Time & Material Build – Operate - Transfer
You pay a fixed hourly rate for We Build an offshore facility for you,
all the development work. Operate the offshore facility &
customize it as per your needs & upon
reaching maturity, we transfer the
Cost Plus complete ownership of the facility &
resources to you.
Project Based or Fixed Bid
You pay for the actual
infrastructure services cost plus
a markup or profit margin and
You pay a Pre-negotiated Fixed
Management support fee for the
price for the complete project,
desired period.
which in turn is linked to well-
defined deliverables.

Delivery Model

Delivery Model
Pre-Start Up Start Up Execution Onsite Exposure
Understand your Determine Infrastructure Candidate Search Onsite Training
Requirements requirements Pre-screening Understand Application
Identify Goals Determine Resource Final interviews
Define Engagement Requirements Finalized Team
Model egotiation Infrastructure Set-
Contract Sign-up up
Process Set-up
Steady State Knowledge Transfer
Reporting and Status Development Activity
Management and Support Project Communication

Case Studies

Case Studies
Real Estate Portal on
CRM Migration
Google® Technology
Requirements Requirements
Migration from Oracle 10G and Visually stunning & functionally rich
Oracle Portal to Open Source application for property management
Challenges Key Features
Interactive Mapping System, Complete
More than 1 million lines and Data Feed Integration, Maps &
100 GB database Photographs, Property Directory,
Solution Secure & Comprehensive
Administration
Postgres and JBoss Portal
Technologies
suggested Successful Migration
IIS Web Server, .Net using C#,
Technologies MSSQL Server 2008, Enterprise
Java, Apache Tomcat, JBoss, Library 2.0
Hibernate, Postgres

We're easy to talk to - tell us what you need.
India Office
B-59, 1st Floor,
iBoss Tech Solutions Pvt. Ltd. Sector 63
Noida – 201301,(NCR Delhi)
India Phone: +91-120-3937314
US Phone: +1-818-337-4553
UK Phone: +44-208-819-9751
Website: www.ibosstechsolutions.com
USA Office
Email: enquiry@ibosstechsolutions.com
6916, Castle Peak Drive,
West Hills, CA 91307