An Overview of Mind Evolution's Enhancement Programme to help Asian Call Centre Operators better engage and deliver services to clients in English Speaking Markets. The Programme is developed particularly with Call Centre Personnel in India and the Philippines in mind, though it can be customised for other domestic environments.

1. Enhancement Programme For Asian
Call Centre Operators Serving
English Speaking Markets
Mind Evolution

2. Who?
Professional
Speaker
Trainer
Coach Blogger
Strategist
Strategic
Negotiator
Futurist
Harish Shah
Mind Evolution

3. An Entrepreneur and a Professional Consultant
with broad and diverse experience across sectors
offering services in Strategic Foresight, Branding,
Social Media, Negotiation Strategy, Employee
Motivation and Personal Development.
Harish Shah –
A Brief Introduction
Mind Evolution

4. Based in Singapore
Mind Evolution

5. In depth
knowledge of
Consumer
Landscape
Overseen
Training for
Call-Centre /
Customer
Service Staff
in Singapore
Global
Cultural
Exposure in
Business
Australian
BPO
Experience Knowledge
of Asian
Personnel
Mindset
Why?
Mind Evolution

6. An intensive programme integrating training in
language, cultural savvy, customer mindset and
customer service with a focus on their
interdependence.
The Programme –
A Brief Introduction
Mind Evolution

7. Speak the
lingo – You
are where the
customer
lives
Engage &
Converse
Put yourself
in the
customer’s
shoes
Speak the
language as
if it is your
native
Understand
the generic
Socio-
psychology
of 1st
world
economies
What?
Mind Evolution

8. How?
Disruptive
Technologies
In Mind
Focused on
Sustainabilit
y & Business
Continuity
Whole
Systems
Approach
Future
Oriented
Approach
In Tandem
With The
Constantly
Changing
Environment
Mind Evolution
Disruptive
Technologies
In Mind
Focused on
Sustainabilit
y & Business
Continuity
Future
Oriented
Approach
Disruptive
Technologies
In Mind
Focused on
Sustainabilit
y & Business
Continuity
In Tandem
With The
Constantly
Changing
Environment
Future
Oriented
Approach
Disruptive
Technologies
In Mind
Focused on
Sustainabilit
y & Business
Continuity
Whole Systems
ApproachIn Tandem
With The
Constantly
Changing
Environment
Future
Oriented
Approach
Disruptive
Technologies
In Mind
Focused on
Sustainability
& Business
Continuity
In Tandem
With The
Constantly
Changing
Environment
Disruptive
Technologies
In Mind
Focused on
Sustainability
& Business
Continuity
Whole Systems
ApproachIn Tandem
With The
Constantly
Changing
Environment
Disruptive
Technologies
In Mind
Focused on
Sustainability
& Business
Continuity
2 Weeks Full-
time
Intensive
Programme
Classroom
Format
25-30
Participants a
Batch
Practice
Oriented
+
Assessment
Oriented
No Spectator
+
No theory
+
No Exam

9. Contact Person: Harish Shah
Sole-Proprietor | Coach | Facilitator | Trainer | Motivational Speaker
Mobile Phone: +65 9451 0637
Email: harish_shah@mind-evol.com
www.mind-evol.com
sg.linkedin.com/in/harishshah

10. Thank You
Mind Evolution