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E world award e-municipality(final)

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  • 1. 1. Nomination Category ICT enabled Municipal Initiative of the Year2. Name of the Project/Initiative Orissa e-Municipality Services3. Details of the Applicant (filing the nomination)  Name: Dr. P.K. Raut  Address: Orissa e-Governance Services limited, OCAC Building, N-1/7 D, Acharya Vihar Square, Bhubaneswar-13, Orissa, India  City: Bhubaneswar  State: Orissa  Country: India  Zip: 751013  Telephone No. (with country code): +91 0674-2587606  Mobile No.: (with country code)+91 94370 51483  E-mail: pkr158@yahoo.com4. Details of Project/Initiative Implementing Agency  Name of the organization: Orissa e-Governance Services Limited, SPV of OCAC,Technical Directorate of IT Department, Govt. of Orissa  Address: Orissa e-Governance Services limited, OCAC Building, N-1/7 D, Acharya Vihar Square, Bhubaneswar-13, Orissa, India  City:Bhubaneswar  State: Orissa  Country: India  Zip: 751013  Telephone No. (with country code): +91 0674-2587606  Mobile No. (with country code): +91 94370 51483  E-mail: pkr158@yahoo.com  Alternate E-mail:pradeep.raut@oesl.in  Web: http://ulborissa.gov.in, www.oesl.in5. Details of the Programme/Project/Initiative  Brief description of the programme/project/initiative: Orissa e-Governance Services Limited Bhubaneswar (OeSL) a SPV of OCAC, on behalf of Housing and Urban Development Department, Government of Orissa plans for the ‘implementation of an integrated Municipal e-Governance application Software System in all ULBs of Government of Orissa’ along with integration with the existing software applications. This project called Orissa e- Municipality Services has been implemented in ULBs in the state of Orissa. The urban local bodies (ULBs) in Orissa, categorized as Municipal corporations (3), Municipalities (36) and Notified Area Councils (5).Rollout of e-Municipality Project to rest 59 ULBs are under process.  Why was the project started  Objective The Objective of this project is the implementation of a centralized integrated Municipal e- Governance application Software System in all ULBs of Government of Orissa’ which includes following key points:  Provide “Single Window” services to citizens on anytime, anywhere basis.  Increase the efficiency and productivity of ULBs.  Develop a single and integrated view of ULB information system.  Provide timely & reliable information for effective decision making.  Integration with other related applications.  Various key Modules under this application are:
  • 2.  Civic Services Management System  Solid Waste Management  Welfare Schemes Management  Grievance Redressal Management  Revenue Management System  Birth and Death Registration  Trade License  Water Connection  Property Tax  Building Permission  Financial Management System  Accounts and Audit.  Municipal Management Information System(MMIS)  Web Portal The future Objective includes the following key features:  Asset Management for ULBs.  Works Section Management.  GIS and GPS based Solid Waste Vehicle Tracking for the City.  GIS integration for Property Tax.• Target group The target group of the project Orissa e-Municipality Services covers the common citizen, Government Officials and Users of Hospitals and private Nurshing Homes of all the ULBs & PH Urban Orissa in the entire state. The urban local bodies (ULBs) in Orissa, categorized as Municipal corporations (3), Municipalities (36) and Notified Area Councils (5). They are constituted by State Government. PH Urban includes all the Circles, Divisions, Sub Divisions, and Sections in the jurisdiction of urban local bodies. The rollout of rest 59 ULBs is in process. Geographical reach: The scope of the project includes all functionalities of ULBs of Orissa. However, the application can be accessed from all over the world Date from which the project became operational: March’2010 Is the project still operational: Yes 10 points that make the programme/project innovative?1. First time automation of 44 Urban Local Bodies across Orissa for e delivery of G2C services.2. Adoptability of automated service delivery mechanism by ULB officials which is a land marking attempt under the project.3. A useful centralized database for citizen and Govt. has been developed to enable direct interface between citizen and Govt.4. Increase of revenue collection by use of such innovative database to achieve self sufficiency.5. Decision support system for Govt. and ULB authorities to plan out the developmental aspects.6. Individual web portal speaks about the success stories relating to achievements of ULBs7. The application has been developed on the basis of citizen centric approach.8. Initiation of GIS model in property Tax, solid waste management module to enhance revenue support to Govt.9. Addressing the socio economic development of marginalized sections through welfare schemes10. Quick delivery of services without setback as experienced earlier at ULB level. List the 5 achievements of the programme/project?1. Centralized Implementation: This project is extremely innovative in its aspect since the same centralized system is being used for all the ULBs of the state. Throughout the diversity of the state the same application can be used. It is being coordinated from the same central data centre and data base2. Useful Revenue Model:
  • 3. Through the dependable database, a useful revenue model has been explored for ULBs. The digitization of all data helped in better management of time and resources. SMS alert reduces communication gap between Govt. and Citizen.3. Citizen Accessibility: This application can be directly used by the citizen for application of Birth/Death Certificate, to check status of trade license application and holding tax application and so on and so forth. It acts as a direct interface between the citizen and the Government as the request raised by the citizen can be directly viewed by the H&UD department.4. Application Usage: 36900 Birth Registrations, 7339 Death Registrations, 9898 Birth Certificates Issued,3075 Death Certificates Issued,2088 Trade License Issued, 1624 grievances raised within a short span.5. State – Wide User Base: More than 10000 users have been using the application throughout the length and breadth of the state of Orissa. List the 5 key challenges faced while implementing the programme/project/initiative and how they were overcome?1.Requirement Gathering: Requirement Gathering has turned out to be a major challenge as the gap was huge between the systems oriented architecture and the current practice. The volatility of the requirements was augmented due to the bleak computer literacy of the end-users2.Data Migration: Data Migration has been a huge hurdle because the data needs to be migrated from a variety of sources varying from legacy systems to registers. In some ULBs, the lack of data at the ULBs is also adding to the hurdles owing to which the legacy data is not being populated to the application. The verification of the legacy data has also been a challenge owing to lack of pre- defined standards. Hence effort was made to standardize the lengthy formats and MIS.3.Training Training to the ULB officials and hand holding support staff across the ULBs had been a big challenge owing to the geographical distance and dialect issues. Therefore IT skill training was imparted to handle the change management followed by localized handholding support.4.Change Management Motivating the end-users to migrate from the current offline system to the e-Municipality online application was also an impediment because of end-user inflexibility to move to a new system and other third party issues like unavailability of basic infrastructure, electricity and internet connectivity. So rigorous training to the end users as well as dedicated support from the service provider helped to overcome the challenge. Also the application is being used by the Hospitals and Nursing Homes for registration of Birth and Death events.5.Inter-departmental dependency: Appropriate coordination between Housing and Urban Development Dept. and Health &Family Welfare Dept. has been made during the implementation which was a big challenge for the Agency. Again within Housing and Urban Development Department coordination among various line departments like Municipal Bodies, Urban PH and Development Authorities for Building Plan Module has been incorporated. List the 5 points how can the programme serve as a model that can be replicated or adapted by others? 1. Centralized Database: The centralized database retains all data of different ULBs in the state which is accessed easily for different purpose. A user-friendly portal and dashboard helps a lot to pool requisite exception reports at any time across the state. 2. Centralized Training: Training to the ULB officials and hand holding support staff across the ULBs had been a huge challenge owing to the geographical distance and dialect issues. However, it was resolved by conducting centralized trainings for users
  • 4. from homogeneous language zone and geographical belts. 3. Requirement Handling: Requirements were gathered from all levels of users to avoid any kind of ambiguity. Analysts spent ample amount of time at the ULBs so as to get a complete focus. 4. Centralized Tracking: Usage Tracking is being done from centralized helpdesk which facilitates the central tracking of all issues at the ULBs be it hardware or software. 5. Legacy Data Management: Legacy data Management for all the ULBs of the state is being done by central team on a central repository. Hence, migration for all ULBs of the state has been standardized.• List 5 points to elaborate on the scalability of the programme/project/initiative: 1. Scalable architecture: The application has been designed in such a way that initially it was implemented in ULBs and subsequently extended to 103 ULBs within the same architecture. So it has the capacity to cater the future extensions. 2. User-friendly MIS: The online reporting system developed to cater to different re- ports as and when required which is one of the successful devices and it has req- uisite capacity so far as scalability is concerned. 3. Skill Up-gradation training to end users: Basic IT skill up gradation training im- parted to end users can be a model for enhancement of capacity of officials of ULBs. It has scalable features for all end users. 4. Revenue Model: The system has up graded the pattern of the revenue model for the ULBs which help them for self sufficiency and the application can be a sus- tainable one in future. 5. Citizen centric approach: The application has been developed keeping the inter- est of common citizen in terms of service delivery by ULBs with a handful of wel- fare schemes. ________________