Communication Strategies for Social Media

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An overview of Social Media, how it can be used for business, some case studies, communication strategies, Social Media Mega Tends

An overview of Social Media, how it can be used for business, some case studies, communication strategies, Social Media Mega Tends

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  • 1. Social Media WorkshopHareesh TibrewalaJoint CEO, Social Wavelength
  • 2. Agenda
    What is Social Media
    Social Media for Business
    Social Media Communication
    Social Media Megatrends
  • 3. What is Social Media?
  • 4. Accha….Facebook?!
  • 5.
  • 6.
    Social Media: The online technologies and practices that people use to share opinions, insights, experiences and perspectives.
    Affinity to groups
    Making new friends
    Displaying Creativity
    Keeping in touch
    Getting validation
    Paying it forward
    Altruistic impulse
    Peer pressure
    User generated videos and podcasts
    Social networking sites
    Ratings and reviews
    Forums and message boards
  • 7. How Big Is It
  • 8. 100 million global visitors
    Every minute – 20 Hrs worth of new video uploaded
    If Facebook was a country.
    Population? > 400 million!
    The number of blogs worldwide is > 200 million. Growing at the rate of nearly 900,000 a day!
  • 9. 80% Fortune 500 companies use LinkedIn for recruitments
    You Tube is the worlds second largest search engine
    80% of twitter usage is from mobile devices. People will post anytime, anywhere. Imagine what this means if your customer service is bad
  • 10.
  • 11. But this is kids stuff right? How does it effect my business?
    It is not Kidstuff!
  • 12. Social Media for Business
  • 13. What can Social Media be used for ?
    • Brand Building
    • 14. Generating Sales Leads
    • 15. Reputation Management
    • 16. Real Time Consumer Survey
    • 17. Customer service
    • 18. Co creating products
    • 19. Creating B2B relationships
  • It helped Dell
  • 20. It helped one of these car companies.
    Car purchase decided, not by the size of Xylo ads, but by the 22 recommendations here!!
  • 21. And it helped this plumber
    Same could happen with a doctor, a lawyer, a stock broker..
    There will be positive recommendations, as also negative….
    “Don’t go to that guy.. He’s a cheat..” etc.
    “I will tell my Facebook friends about your brand. Not because I like your brand, but because I like my friends!”
  • 22. It helped Dell
  • 23.
  • 24. Have you heard of what happened to Domino’s?
  • 25. From YouTube to
    The New York Times
    in 3 days.
  • 26.
  • 27. Know what people are thinking about, In Real Time
    Are they considering a new demat account? What are their issues?
  • 28.
  • 29.
  • 30. Eavesdropping your customers’ homes – Social Media Monitoring
    Brand Reference
    Influencer Identification
  • 31. Case Study Videos
    Burger King Sacrifice
    Ray Ban Case Study
    Blend Tech case study
    Dove _ actual ad
    Dove _ parody
  • 32. Social Media Communication
  • 33. Its Different..
    Mass Media
    Campaign (Start / End)
    First create, then publish
    Rent the media
    Big boys have an advantage
    Social Media
    Way of Life (Ongoing)
    Real time
    Completely interactive
    You have the “earn” the media
    Level playing field
  • 34. 3 Circles of Success
    Circle A: People already connected to you
    Occupy a part of their life
    80:20 communication mix
    Circle B : People connected to Circle A
    Shareable content
    Circle C : everyone else
    Online and Offline
  • 35. General Tips
    Social Media is not about shouting out loud. It is about quiet conversations
    You have to learn to listen, before you start talking
    It is about creating “shareable” content. Your users (consumers) are also your content distributors
    It is about lighting up a forest, with a match stick
  • 36. More General Tips
    It is not a ‘campaign’, it is a process that will eventually evolve into a culture
    Once you start, there is no going back. Therefore start with baby steps. But start you must
    Social Media is a part of integrated marketing communication…it has to align with your other communication channels
    “Rich content” is the king
  • 37. Social Media Megatrends
  • 38. Mega Trends
    Web 2.0 is bigger than Web 1.0
    All of us are identifiable at all times
    Carry your friends recommendation where ever you go
    Social Media will force us to be more honest
    Role of Brand Manager will change : more like a ATC
    Corporate silos will vanish
  • 39. Marketing Funnel Gets Inverted
    Classical Marketing
    100% communication
    10% consideration
    1% sales
    Influencer Marketing
    0.01% outreach
    0.1% communication
    1% sales
  • 40. Questions?
    Hareesh Tibrewala
    Jt. CEO, Social Wavelength