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This presentation discusses the importance of NonVerbal Communication skills in Communication pattern.

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Non verbal communication for slideshare

  1. 1. Non<br />V E R B A LCOMMUNICATION<br />When we don’t use words<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />1<br />
  2. 2. when we don’t use WORDS<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />2<br />
  3. 3. Nonverbal communication is usually understood as the process of communication through sending and receiving wordlessmessages.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />3<br />
  4. 4. WORDLESS<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />4<br />
  5. 5. Non-verbal communication <br />includes facial expressions, eye contact, tone of voice, posture & motions, and positioning within groups. <br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />5<br />
  6. 6. It may also include the way we wear our clothes or the<br /> silence we keep.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />6<br />
  7. 7. There are more than<br />700,000<br />forms of <br />nonverbal communication<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />7<br />
  8. 8. PUSHPAK<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />8<br />
  9. 9. We Communicate less with words !<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />9<br />
  10. 10. Characteristics<br />of <br />Nonverbal<br />Communication<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />10<br />
  11. 11. Primarily communicates emotions and attitudes<br />“The sales meeting is coming up next Monday.”<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />11<br />
  12. 12. Ambiguous<br />(no dictionary can actually classify them)<br /> Substitutes, contradicts, emphasizes or regulates verbal message<br />(a good orator utilizes this)<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />12<br />
  13. 13. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />13<br />
  14. 14. Continuous<br />(it’s possible to stop talking, not communicating)<br />Reliable<br />(difficult to fake)<br />Culture Bound<br />(thumbs up)<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />14<br />
  15. 15. Types of <br />NonverbalCommunication<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />15<br />
  16. 16. Paralanguage<br />Kinesics<br />Proxemics<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />16<br />
  17. 17. How you say what you say<br />Paralanguage<br />I NEVER TOLD YOU.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />17<br />
  18. 18. I never told you.<br />i NEVER told you.<br />i never TOLD you.<br />I never told YOU.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />18<br />
  19. 19. Rate-speed<br />150 words/minute<br />Volume<br />Situational<br />Rhythm<br />Periodicity of stress<br />Pronunciation<br />enunciation<br />Segregates<br />Er… Ummmm….<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />19<br />
  20. 20. 39%meaning <br />is affected by vocal cues-<br />not the words but<br />the way they are said<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />20<br />
  21. 21. KINESICS<br />Body Language<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />21<br />
  22. 22. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />22<br />
  23. 23. The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally<br />with others<br />The American Heritage® Dictionary of the English Language<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />23<br />
  24. 24. Gestures and Postures<br />Movement of Body can express both general and specific messages<br />VOLUNTARY<br />INVOLUNTARY<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />24<br />
  25. 25. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />25<br />
  26. 26. FINGERS<br />The “O.K.” signal. (the thumb and forefinger<br />form a circle) means “fine,” or “O.K.” in most<br />Cultures..<br />“zero” or “worthless” in some parts of Europe..<br />“money” in Japan..<br />An insult in Greece, Brazil, Italy, Turkey, Russia<br />and some other countries..<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />26<br />
  27. 27. FINGERS (Cont’d)<br />Pointing with the index finger is<br />common in North America and<br />Europe..<br />But it is considered impolite in<br />Japan and China where they<br />favor using the whole open hand..<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />27<br />
  28. 28. Gestures & Postures<br /><ul><li>Standing position
  29. 29. Walking style
  30. 30. Hand Movements</li></ul>3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />28<br />
  31. 31. Facial Expressions<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />29<br />
  32. 32. Facial Expressions<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />30<br />
  33. 33. Facial Expressions<br /><ul><li>Face is the index of Mind
  34. 34. The eyes, the lips and the muscles express many feelings
  35. 35. It can also be deceived by manipulation</li></ul>3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />31<br />
  36. 36. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />32<br />
  37. 37. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />33<br />
  38. 38. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />34<br />
  39. 39. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />35<br />
  40. 40. Eye contact <br />is most effective in <br />the goal <br />to gain someone’s trust<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />36<br />
  41. 41. Stare or fixed gaze<br />suggest involvement or<br />wonder or disapproval<br />----------------<br />Raised looks<br />show dominance<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />37<br />
  42. 42. <ul><li>Downcast looks suggest weakness and submission
  43. 43. Direct eye contact communicates honesty, transparency and neutral attitude</li></ul>3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />38<br />
  44. 44. SPACE<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />39<br />
  45. 45. SpaceIDistance as an <br />indicator of intimacy<br />SpaceIDistanceas<br />indicator of status<br /> <br />Space and Distance<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />40<br />
  46. 46. Distance<br />Intimate distance-no more than 18 inches apart mom and baby<br />Personal Distance-18 inches to 4 feet - Casual and personal conversations<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />41<br />
  47. 47. Distance<br />Social distance-4-12 feet<br /> impersonal, business, social gatherings<br /> Public distance-More than 12 feet<br /> Public speaking<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />42<br />
  48. 48. Let’s take a guess<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />43<br />
  49. 49. So What Does This Mean?<br />Let me see!<br />Authoritative<br />Pondering <br />Thinking<br />Considering<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />44<br />
  50. 50. So What Does This Mean?<br />Can I help!<br />Trust me!<br />You’re in good hands!<br />Helping Hand<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />45<br />
  51. 51. So What Does This Mean?<br />Dejected<br />Disappointed<br />Lost it.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />46<br />
  52. 52. So What Does This Mean?<br />So tell me more!<br />Open<br />Accepting<br />Welcoming<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />47<br />
  53. 53. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />48<br />
  54. 54. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />49<br />
  55. 55. Silence<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />50<br />
  56. 56. 3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />51<br />
  57. 57. A BIG THANK YOU<br />harbhadrasinh@gmail.com<br />http://harbhadrasinh.blogspot.com/<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />52<br />

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