Communication

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This presentation is about the concept of Communication and the Process of communication...

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Communication

  1. 1.
  2. 2. COMMUNICATION<br />COMMUNICARE<br />COMMUNUS<br />TO SHARE..........<br />
  3. 3. “ A young lady was waiting for her flight in the boarding room of a big airport. <br />
  4. 4. As she had to wait for hours, she decided to buy a book to spend her time. She bought a packet of cookies too. <br />
  5. 5. She sat down on an armchair, in the VIP room of the airport, to rest and read in peace. <br />
  6. 6. Beside the armchair where the packet of cookies were kept, a man sat down, opened his magazine and started reading. <br />
  7. 7. When she ate the first cookie, the man also took one. She felt infuriated but didn’t say anything.<br />She just thought: <br />“What a nerve! <br />If in mood, I would have punched his eye so that he would not forget this daring!”<br />
  8. 8. To each cookie she ate, the man ate another one. <br />That was letting her fume up with rage but she couldn’t react. <br />
  9. 9. When only one cookie remained, she thought: “ah... What will this abused man do now?” <br />Then, the man, divided the last cookie through the middle, giving her the other half. <br />
  10. 10. Ah! That was too much! <br />She was too angry! <br />Then, she caught her book, caught her things and headed to the boarding place.<br />
  11. 11. When she sat down on her seat, inside the plane, she looked into her purse to take her eyeglasses, and, for her surprise, her packet of cookies was there, untouched,closed!<br />
  12. 12. She felt so ashamed!! She realized that she was the wrong one... <br />She had forgotten that her cookies were kept in her purse.<br />
  13. 13. The man divided his cookies with her, without feel infuriated, nervous or mad...<br />
  14. 14. ...while she was very mad, thinking that he was dividing her cookies . And there was no more time to explain herself... Nor to apologize!”<br />
  15. 15. There are 4 things that u can’t recover...<br />
  16. 16. eThe Stone.......stone...<br />...after shott!<br />
  17. 17. The word...<br />......after pronounced!<br />
  18. 18. The ocasion...<br />...after lost!<br />
  19. 19. The time...<br />...after gone!<br />
  20. 20. COMMUNICATION<br />...is a process of exchange of thoughts, ideas, opinions or knowledge between two or more individuals.<br />
  21. 21. Ancient Forms<br />
  22. 22.
  23. 23. ANIMALS COMMUNICATE <br />
  24. 24.
  25. 25. Communication is any behaviour that results in an exchange of<br />meaning.<br />
  26. 26. PROCESS OF COMMUNICATION<br />
  27. 27. Communication is a process<br />Common medium- <br />A language.<br />Verbal and Non Verbal<br />
  28. 28. ENCODING<br /> The process of selecting and formulating the information to be conveyed.<br />
  29. 29. DECODING<br /> The process of understanding the meaning of the information conveyed.<br />
  30. 30. IDEA<br />MESSAGE FORMATION<br />CHANNEL<br />MESSAGE RECEIVED<br />IDEA<br /> ENCODING<br /> DECODING<br />MEDIUM<br />FEEDBACK<br />
  31. 31. The Communication Process<br />Sender has an idea<br />Sender encodes the idea<br />Sender transmits the message<br />Receiver gets the message<br />Receiver decodes the message<br />Receiver sends feedback<br />
  32. 32. The receiver’s response to a message<br />FEEDBACK<br />
  33. 33. Usage of Business Communication Channels<br />Listening 45%<br />Reading 16%<br />Speaking 30%<br />Writing 09%<br />
  34. 34. Commercial Communication<br />Communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues.<br />
  35. 35. Purposes for Business Communication<br />Provide factual information<br />Clarify and condense information<br />State precise responsibilities<br />Persuade and make recommendations<br />
  36. 36. Communication Advantages <br /><ul><li>Increase productivity.
  37. 37. Reduce stress.
  38. 38. Better understand what others are saying.
  39. 39. Better understand how to get your message across.
  40. 40. Enhance relationships.
  41. 41. Save time and money.</li></li></ul><li>PATTERNS OF COMMUNICATION<br />
  42. 42. FORMAL<br />UPWARD<br />DOWNWARD<br />LATERAL<br />INFORMAL/GRAPEVINE<br />
  43. 43. GRAPEVINE COMMUNICATION<br />
  44. 44. GRAPEVINE COMMUNICATION<br />Informal Channels are often collectively referred to as the GRAPEVINE<br />
  45. 45. DID YOU KNOW?<br />Research shows that 75 to 90% of business information that travels through the grapevine is accurate <br />MBWA<br />
  46. 46. OBJECTIVES OF COMMUNICATION<br />
  47. 47. INFORMATION <br />AND <br />KNOWLEDGE<br />
  48. 48. REQUEST <br />AND <br />APPEAL<br />
  49. 49. ADVICE <br />AND <br />COUNSELLING<br />
  50. 50. WARNING<br />
  51. 51. PERSUASION<br />
  52. 52. MOTIVATION <br />AND <br />RAISING MORALE<br />
  53. 53. Sender<br />(encoder)<br />Perception<br />Attitudes<br />Beliefs<br />Experiences<br />Communication Ability<br />Message Channels:<br />V/NVerbal and Communication<br />Communication<br />Network:<br />Downward<br />Upward<br />Lateral<br />Informal<br />Receiver<br />(decoder)<br />Perception<br />Attitudes<br />Beliefs<br />Experiences<br />Communication Ability<br />FEEDBACK<br />
  54. 54. A BIG THANK YOU<br />We hope you enjoyed watching this <br />as much as we enjoyed making it<br />harbhadrasinh@gmail.com<br />

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