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This presentation is about the concept of Communication and the Process of communication...

This presentation is about the concept of Communication and the Process of communication...

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Communication Communication Presentation Transcript

  • COMMUNICATION
    COMMUNICARE
    COMMUNUS
    TO SHARE..........
  • “ A young lady was waiting for her flight in the boarding room of a big airport.
    View slide
  • As she had to wait for hours, she decided to buy a book to spend her time. She bought a packet of cookies too.
    View slide
  • She sat down on an armchair, in the VIP room of the airport, to rest and read in peace.
  • Beside the armchair where the packet of cookies were kept, a man sat down, opened his magazine and started reading.
  • When she ate the first cookie, the man also took one. She felt infuriated but didn’t say anything.
    She just thought:
    “What a nerve!
    If in mood, I would have punched his eye so that he would not forget this daring!”
  • To each cookie she ate, the man ate another one.
    That was letting her fume up with rage but she couldn’t react.
  • When only one cookie remained, she thought: “ah... What will this abused man do now?”
    Then, the man, divided the last cookie through the middle, giving her the other half.
  • Ah! That was too much!
    She was too angry!
    Then, she caught her book, caught her things and headed to the boarding place.
  • When she sat down on her seat, inside the plane, she looked into her purse to take her eyeglasses, and, for her surprise, her packet of cookies was there, untouched,closed!
  • She felt so ashamed!! She realized that she was the wrong one...
    She had forgotten that her cookies were kept in her purse.
  • The man divided his cookies with her, without feel infuriated, nervous or mad...
  • ...while she was very mad, thinking that he was dividing her cookies . And there was no more time to explain herself... Nor to apologize!”
  • There are 4 things that u can’t recover...
  • eThe Stone.......stone...
    ...after shott!
  • The word...
    ......after pronounced!
  • The ocasion...
    ...after lost!
  • The time...
    ...after gone!
  • COMMUNICATION
    ...is a process of exchange of thoughts, ideas, opinions or knowledge between two or more individuals.
  • Ancient Forms
  • ANIMALS COMMUNICATE
  • Communication is any behaviour that results in an exchange of
    meaning.
  • PROCESS OF COMMUNICATION
  • Communication is a process
    Common medium-
    A language.
    Verbal and Non Verbal
  • ENCODING
    The process of selecting and formulating the information to be conveyed.
  • DECODING
    The process of understanding the meaning of the information conveyed.
  • IDEA
    MESSAGE FORMATION
    CHANNEL
    MESSAGE RECEIVED
    IDEA
    ENCODING
    DECODING
    MEDIUM
    FEEDBACK
  • The Communication Process
    Sender has an idea
    Sender encodes the idea
    Sender transmits the message
    Receiver gets the message
    Receiver decodes the message
    Receiver sends feedback
  • The receiver’s response to a message
    FEEDBACK
  • Usage of Business Communication Channels
    Listening 45%
    Reading 16%
    Speaking 30%
    Writing 09%
  • Commercial Communication
    Communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues.
  • Purposes for Business Communication
    Provide factual information
    Clarify and condense information
    State precise responsibilities
    Persuade and make recommendations
  • Communication Advantages
    • Increase productivity.
    • Reduce stress.
    • Better understand what others are saying.
    • Better understand how to get your message across.
    • Enhance relationships.
    • Save time and money.
  • PATTERNS OF COMMUNICATION
  • FORMAL
    UPWARD
    DOWNWARD
    LATERAL
    INFORMAL/GRAPEVINE
  • GRAPEVINE COMMUNICATION
  • GRAPEVINE COMMUNICATION
    Informal Channels are often collectively referred to as the GRAPEVINE
  • DID YOU KNOW?
    Research shows that 75 to 90% of business information that travels through the grapevine is accurate
    MBWA
  • OBJECTIVES OF COMMUNICATION
  • INFORMATION
    AND
    KNOWLEDGE
  • REQUEST
    AND
    APPEAL
  • ADVICE
    AND
    COUNSELLING
  • WARNING
  • PERSUASION
  • MOTIVATION
    AND
    RAISING MORALE
  • Sender
    (encoder)
    Perception
    Attitudes
    Beliefs
    Experiences
    Communication Ability
    Message Channels:
    V/NVerbal and Communication
    Communication
    Network:
    Downward
    Upward
    Lateral
    Informal
    Receiver
    (decoder)
    Perception
    Attitudes
    Beliefs
    Experiences
    Communication Ability
    FEEDBACK
  • A BIG THANK YOU
    We hope you enjoyed watching this
    as much as we enjoyed making it
    harbhadrasinh@gmail.com