Perfect Phrases for Documenting Employee Performance Problems Hundreds of Ready-to-Use Phrases for Addressing All Performance Issues AUTHOR: Anne Bruce PUBLISHER: McGraw Hill DATE OF PUBLICATION: 2005 NUMBER OF PAGES: 130 pages

When used correctly, a performance review can be an effective motivational tool. Unfortunately, a review can also cause defensive reactions and negative emotions. As a manager, you must be able to find the right way to document employee performance in order to boost morale, increase productivity, and build strong working relationships. Author and workplace coach Anne Bruce shares with you a step-by-step guide on creating performance reviews. If you want to learn how to address the most difficult performance issues, this book is a must-read. THE BIG IDEA

When used correctly, a performance review can be an effective motivational tool.

Unfortunately, a review can also cause defensive reactions and negative emotions.

As a manager, you must be able to find the right way to document employee performance in order to boost morale, increase productivity, and build strong working relationships.

Author and workplace coach Anne Bruce shares with you a step-by-step guide on creating performance reviews. If you want to learn how to address the most difficult performance issues, this book is a must-read.

Introduction Giving Feedback Clear and straight to the point. Based on work behavior and not personality. Specific and objective. Job and performance related only. Based solely on facts. Solution-driven. There are five steps in delivering perfect feedback phrases : Always be frequent and sincere in your feedback. Make feedback fast and action-packed. Let your feedback be helpful and corrective. Be empathetic and sensitive to other’s feelings. Use critical feedback phrases for starters. Receiving Feedback Managers also need to welcome feedback since it is the best measuring tool for determining effectiveness.

Giving Feedback

Clear and straight to the point.

Based on work behavior and not personality.

Specific and objective.

Job and performance related only.

Based solely on facts.

Solution-driven.

There are five steps in delivering perfect feedback phrases :

Always be frequent and sincere in your feedback.

Make feedback fast and action-packed.

Let your feedback be helpful and corrective.

Be empathetic and sensitive to other’s feelings.

Use critical feedback phrases for starters.

Receiving Feedback

Managers also need to welcome feedback since it is the best measuring tool for determining effectiveness.

The Process Identify obstacles that are detrimental to your employee’s performance and success. Provide the employee with what he or she needs to overcome these obstacles. Be honest and straightforward. Here are other tips that can help you when communicating feedback to your employees: Always observe what’s going on around you in the workplace. Ask for status reports during projects. Hold weekly meetings with your workers. Share lots of feedback. When a problem occurs, take the employee aside and speak to him directly. Refrain from embarrassing the employee in front of other people. Indispensable Communication Tools

The Process

Identify obstacles that are detrimental to your employee’s performance and success.

Provide the employee with what he or she needs to overcome these obstacles.

Be honest and straightforward.

Here are other tips that can help you when communicating feedback to your employees:

Always observe what’s going on around you in the workplace.

Ask for status reports during projects.

Hold weekly meetings with your workers.

Share lots of feedback.

When a problem occurs, take the employee aside and speak to him directly.

Refrain from embarrassing the employee in front of other people.

Communication Skills Has poor grammar. Needs to become a more engaged listener, make eye contact, etc. Spells poorly; commits too many errors. Uses e-mail inappropriately. Is too casual when communicating with clients. Punctuality Is consistently late. Shows up late at least once a week. Takes long breaks. Has poor attendance record. Arrives late for meetings at least 10 minutes every time. Perfect Phrases in Performance Areas Where Problems Are Most Common

Communication Skills

Has poor grammar.

Needs to become a more engaged listener, make eye contact, etc.

Spells poorly; commits too many errors.

Uses e-mail inappropriately.

Is too casual when communicating with clients.

Punctuality

Is consistently late.

Shows up late at least once a week.

Takes long breaks.

Has poor attendance record.

Arrives late for meetings at least 10 minutes every time.

Perfect Phrases in Performance Areas Where Problems Are Most Common Decision Making Empowerment and Delegation Technical Skills Development People Skills and Relationship Building Coaching Others Customer Care Attitude Handling Personal Problems Creativity and Innovation Meeting Deadlines Negotiation Skills Appearance Self-Esteem and Confidence

Decision Making

Empowerment and Delegation

Technical Skills Development

People Skills and Relationship Building

Coaching Others

Customer Care

Attitude

Handling Personal Problems

Creativity and Innovation

Meeting Deadlines

Negotiation Skills

Appearance

Self-Esteem and Confidence

Perfect Phrases in Performance Areas Where Problems Are Most Common Efficient Use of Time Problem Solving and Conflict Resolution Teamwork Emotional Intelligence Overall Productivity Loyalty Resistance to Change Project Management Safety Goal Setting Motivation and Morale Building Common Sense and Good Judgment Personal Growth and Development Professional Growth and Intentional Learning

Efficient Use of Time

Problem Solving and Conflict Resolution

Teamwork

Emotional Intelligence

Overall Productivity

Loyalty

Resistance to Change

Project Management

Safety

Goal Setting

Motivation and Morale Building

Common Sense and Good Judgment

Personal Growth and Development

Professional Growth and Intentional Learning

BusinessSummaries.com is a business book Summaries service. Every week, it sends out to subscribers a 9- to 12-page summary of a best-selling business book chosen from among the hundreds of books printed out in the United States. For more information, please go to http://www.bizsum.com. ABOUT BUSINESSSUMMARIES