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Fish!  B I Z
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Fish! B I Z






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Fish!  B I Z Fish! B I Z Presentation Transcript

  • Fish! A Remarkable Way to Boost Morale and Improve Results AUTHOR: Stephen Lundin, Harry Paul, John Christensen PUBLISHER: Hyperion, New York DATE OF PUBLICATION: 2000 NUMBER OF PAGES: 112 pages Book pic
    • Learn to love what you do.
    • Make your workplace an energetic, enthusiastic and wonderful place to be.
    • Add value, productivity and profit to the company.
    • Create happier workers, employers, and customers!
    THE BIG IDEA Work Made Fun, Gets Done!
  • Choose Your Attitude
    • There is always a choice about the way you do your work, even if there is no choice about the work itself.
    • Have the courage to change.
    • Never fair failure.
    • Each of us is an artist.
    • Never stop learning.
    Your Attitude Menu for the Day:  OR  . It’s Your Choice!
  • Play!
    • Create and adult playground and have fun!
    • Be serious about your work without taking yourself too seriously.
    • Make someone’s day.
    • Create great memories.
    Life is too Precious to be Passing Through to Retirement.
  • Be Present!
    • Focus on the customer in front of you.
    • Be tuned in to opportunities to be there for people.
    • Find Ways to Let Your Staff Discover the Fish Philosophy for Themselves.
    Things Won’t Get Better Until We Choose to Make Things Better.
  • The Play Team!
    • Benefits of play
        • Happy people treat others well.
        • Fun leads to creativity.
        • The time passes quickly.
        • Having a good time is healthy.
        • Work becomes a reward and not just a way to rewards.
    • Implementing play
        • Post signs saying, “This is a playground. Watch out for adult children.”
        • Start a joke-of-the-month contest .
        • Add more life with plants and an aquarium. Having a good time is healthy.
        • Form an ongoing play committee to keep the ideas flowing.
  • The Make-Their-Day Team
    • Benefits of Make Their Day
        • Good for business.
        • Serving customers give satisfaction.
    • Implementing Make Their Day
        • Stagger hours for full coverage.
        • Have a monthly and an annual award for service.
        • Implement a 360-degree feedback process.
        • Form an ongoing play committee to keep the ideas flowing.
        • Appoint a special task force dedicated to surprising and delighting our customers.
  • BusinessSummaries.com is a business book Summaries service. Every week, it sends out to subscribers a 9- to 12-page summary of a best-selling business book chosen from among the hundreds of books printed out in the United States every week. For more information, please go to http://www.bizsum.com. ABOUT BUSINESSSUMMARIES