Dr. Peeling’s Principles of Management Practical Advice for the Front-Line Manager AUTHOR: Nic Peeling PUBLISHER: Dorset House Publishing, New York DATE OF PUBLICATION: 2003 NUMBER OF PAGES: 257 pages Book pic
When confronting under-performance, find out why the person is not meeting your expectations, and determine how to help him improve. Be patient and supportive until the time you have set is up, and then act swiftly and decisively.
Set achievable, measurable targets.
Once you have decided you have given ample time to show improvement, meet with your superiors to decide whether to transfer, or fire the person.
Use any probationary period to weed out under-performers
When confronting misconduct, determine the underlying problem.
Consult with the HR department on issuing fair warnings, one-on-one sessions, and proper disciplinary action.
CHAPTER TWO: Managing Problem Staff and Staff Problems
Try to use your organization’s initiatives to implement improvements within your team.
CHAPTER 10: Managing Your Universe
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