The Virtual Project Manager
7 best practices for effective
communication
Hassan Osman
www.thecouchmanager.com
1. Establish a Clear
Communication Plan
Define the rules of engagement
Explain communication preferences &
frequency
De...
2. Account for
Informal Discussions
Start or end meetings with discussions
unrelated to work
Plan for specific virtual m...
3. Be a Master of
Technology
Become an expert at using online
collaboration software
Understand limitations and
overlapp...
4. Conduct
Structured Meetings
Have a specific agenda & send it out
ahead of time
Ensure the team remains on topic
durin...
5. Leverage Video
when Needed
Use webcam conferencing during
sensitive meetings to avoid the negative
effects of non-visu...
6. Determine a Range
for Time-Zone
Differences
Determine a “prime-time” range for
meetings that include geographically
di...
7. Use Email
Effectively
Keep emails short – no one likes long
messages
Don’t bury action items (highlight
them using bu...
Find out more about
Influencing Virtual Teams
Click here:
http://amzn.to/13n3kuy
#1 Amazon Best Seller
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The virtual project manager: 7 best practices for effective communication

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The virtual project manager: 7 best practices for effective communication

  1. 1. The Virtual Project Manager 7 best practices for effective communication Hassan Osman www.thecouchmanager.com
  2. 2. 1. Establish a Clear Communication Plan Define the rules of engagement Explain communication preferences & frequency Define an escalation path Include a project organizational chart Include the team’s contact info
  3. 3. 2. Account for Informal Discussions Start or end meetings with discussions unrelated to work Plan for specific virtual meetings that have the objective of socializing with the team
  4. 4. 3. Be a Master of Technology Become an expert at using online collaboration software Understand limitations and overlapping features of different applications (including scheduling, project management, and document management software)
  5. 5. 4. Conduct Structured Meetings Have a specific agenda & send it out ahead of time Ensure the team remains on topic during the meeting Capture risks, issues & action items (and assign owners) Follow-up after the meeting with a summary email
  6. 6. 5. Leverage Video when Needed Use webcam conferencing during sensitive meetings to avoid the negative effects of non-visual communication Use more sophisticated video conferencing technologies (like Cisco TP) to conduct meetings when stakes are high (e.g., negotiation discussions with customers)
  7. 7. 6. Determine a Range for Time-Zone Differences Determine a “prime-time” range for meetings that include geographically dispersed team members Document time zone differences and ranges in the communication plan
  8. 8. 7. Use Email Effectively Keep emails short – no one likes long messages Don’t bury action items (highlight them using bullets) Use different subject lines for new email topics Use “Reply-All” and “CC” sparingly
  9. 9. Find out more about Influencing Virtual Teams Click here: http://amzn.to/13n3kuy #1 Amazon Best Seller

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