A Guide to Improving the Usability of   HR and Employee Self-Service     Tonke Hulshuizen & Inna Wahlberg          VNSG Fo...
NorthgateArinso, bij ons draait alles om HR2
NorthgateArinso    •   Organisatie         – 8000 medewerkers in 30+ landen         – 3000 SAP HCM consultants wereldwijd ...
euHReka, 5 key functionality areas4
euHReka Workspace                                   Intuitive Web 2.0 user experience      euHReka Workspace (EWS)      Fo...
100% self service adoption6
100% self service adoption?7
SAP HCM Roadmap8
Self-Service BenefitsSelf-service implementations change the service deliverymodel by reducing transactional complexity an...
Benefit #1: Increased HR effectiveness10
Benefits #2 through #4•    Benefit #2: Faster transactions     - dramatic reduction of transaction time     - applicable t...
Benefit #5: Increased productivity-     Instant transaction processing-     Instant confirmation & feedback-     Decentral...
Understanding HR transactions     •       3 key areas of HR transactions         Policies & forms           Simple high-vo...
66% of WFA tasks can be automated                     Transactions (%)           No e-HR                      With e-HR14
4 Key elements of successful Self Service1.   Solution intuitiveness and ergonomic user interfaces2.   Flexible and adapta...
User experience                                                  • Google- -style user interface                          ...
Simple Navigation   Personal Employee                     documents retrieved                     from DM                 ...
Reskinning Charting18
Reskinning Organizational Management                             org unit                               job               ...
Reskinning Appraisals20
Reskinning Job profile matchup21
Reskinning Forms22
Reskinning Time23
Reskinning Compensation24
Reskinning Learning administration25
Reskinning Document management                           Fully Web Based                           Available for all users26
Reskinning Document scanning27
10 Best Practices for Self Service1.    Develop a Self Service strategy, set objectives and get      senior management sup...
Customers who choose euHReka Workspace29                                   29
http://www.twitter.com/NGA_NL   http://www.youtube.com/user/NorthgateArinso30
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VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso

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Nieuwe intuïtieve web-based gebruikers interface bovenop SAP HCM. Kan gebruikt worden als vervanger van de traditionele SAP user-interfaces en bevordert het gebruik van selfservice functionaliteiten.

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VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso

  1. 1. A Guide to Improving the Usability of HR and Employee Self-Service Tonke Hulshuizen & Inna Wahlberg VNSG Focusgroep Personeel 31 mei 2011
  2. 2. NorthgateArinso, bij ons draait alles om HR2
  3. 3. NorthgateArinso • Organisatie – 8000 medewerkers in 30+ landen – 3000 SAP HCM consultants wereldwijd – 400 medewerkers in Nederland – 150 SAP HCM consultants in Nederland • Track record SAP HCM implementaties – Sterke focus op SAP HCM (sinds 1994) – 1000 SAP HCM implementaties over 68 landen projecten – SAP HCM als fundament voor euHReka3
  4. 4. euHReka, 5 key functionality areas4
  5. 5. euHReka Workspace Intuitive Web 2.0 user experience euHReka Workspace (EWS) For employees, managers, and HR staff Interact with preconfigured HR system euHReka SCM euHReka ECM Service Center Management Embedding Document & tool supporting case Knowledge Management management via phone, contextual navigation email, kiosk Accessible via a single Web2.0 interface (euHReka Workspace), euHReka combines the management of HR processes (SAP HCM) with service center (euHReka SCM), knowledge and document management (euHReka ECM).5
  6. 6. 100% self service adoption6
  7. 7. 100% self service adoption?7
  8. 8. SAP HCM Roadmap8
  9. 9. Self-Service BenefitsSelf-service implementations change the service deliverymodel by reducing transactional complexity and improvefive variables that affect employee and organizationalvalue: 1. HR effectiveness & availability 2. Faster transactions 3. Data quality & accuracy 4. Cost 5. HR productivity9
  10. 10. Benefit #1: Increased HR effectiveness10
  11. 11. Benefits #2 through #4• Benefit #2: Faster transactions - dramatic reduction of transaction time - applicable to managers, employees and HR - instant transaction processing and confirmation• Benefit #3: Higher data accuracy & quality - eliminate need for data reentry by HR or HR service center - employees have higher sensitivity to mistakes (DOB, spelling, etc.)– Benefit #4: High ROI for common transactions - cross-industry average for high volume offline HR transaction: 12 EUR - average cost reduction of 50% thanks to self service11
  12. 12. Benefit #5: Increased productivity- Instant transaction processing- Instant confirmation & feedback- Decentralized data input- ‘Always on’: available at all times- ‘Everywhere’: homeworkers, remote offices, travel constraints- Streamlined employee onboarding What if you could achieve a 2% productivity gain? Assume an organization of 1,000 employees with an average employee cost of $40,000/year. Annual labor cost = 40 million dollars. 2% increase in productivity means an effective return of ~0,8 MEUR/year.12
  13. 13. Understanding HR transactions • 3 key areas of HR transactions Policies & forms Simple high-volume Complex transactions transactions - HR Policy documents - Complex transactions - Employee handbooks - end-to-end online that require - Standard HR transactions collaboration procedures - Immediate feedback - Multiple roles : - Links to forms (no approval) transactions originate - HR checklists - Basic information: with employees or - Q&A documents remuneration managers, reviewed statements for by HR, and can employees, ultimately be compensation and processed by an organizational data for administrator or managers, and reports service center. for HR - Examples include promotions, transfers, salary changes, and terminations.13
  14. 14. 66% of WFA tasks can be automated Transactions (%) No e-HR With e-HR14
  15. 15. 4 Key elements of successful Self Service1. Solution intuitiveness and ergonomic user interfaces2. Flexible and adaptable process engine – Flexible to reflect your current process (including different populations) – Adaptable (e.g. process change)3. One single place for business logic and data – Lower TCO – Cross-process integration4. Future proof technology15
  16. 16. User experience • Google- -style user interface alternative for SAP ERP HCM • 100% browser-based • User interaction researched by academics • Scalable and fast response time (AJAX) • Fewer clicks with role and context based navigation • Integration with service center technology and knowledge management • Multi-country and multi-lingual • Preconfigured processes and workflows • Powered by SAP ERP HCM • Deployed OnPremise or OnDemandCopyright NorthgateArinso. All rights reserved.
  17. 17. Simple Navigation Personal Employee documents retrieved from DM Sends mail to HRW / creates TicketContextualNavigation Contextual& HelpSelection retrievedwithin from KMeuHRekaworkspaceContextualInforetrievedfrom KM WEB Contextual User Actions Interface17
  18. 18. Reskinning Charting18
  19. 19. Reskinning Organizational Management org unit job cost center manager19
  20. 20. Reskinning Appraisals20
  21. 21. Reskinning Job profile matchup21
  22. 22. Reskinning Forms22
  23. 23. Reskinning Time23
  24. 24. Reskinning Compensation24
  25. 25. Reskinning Learning administration25
  26. 26. Reskinning Document management Fully Web Based Available for all users26
  27. 27. Reskinning Document scanning27
  28. 28. 10 Best Practices for Self Service1. Develop a Self Service strategy, set objectives and get senior management support2. Ensure optimal collaboration and accountability from HR and IT3. Align expectations using mock-ups before starting development4. Select an experienced service provider5. Start with quick wins and high-frequent processes6. Spend lots of time on internal communication7. Make your go-live a splash8. Anticipate to rapid enhancements following go-live9. Measure impact against objectives and business case10. Aim for 100% self service adoption28
  29. 29. Customers who choose euHReka Workspace29 29
  30. 30. http://www.twitter.com/NGA_NL http://www.youtube.com/user/NorthgateArinso30

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