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Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
Winnaar pitches selfservice company digitaleoverheid  10 minuten
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Winnaar pitches selfservice company digitaleoverheid 10 minuten

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Transcript

  • 1. Contact met de burger in een hyper connected wereld
  • 2. Alles en iedereen connected
  • 3. Alles en iedereen connected
  • 4. Informatie explosie
  • 5. Verkokerd zenden
  • 6. De manier van contact maken blijft veranderen
  • 7. “Digitaal tenzij” 80% van de klantreizen begint online, maar 37% switcht naar telefoon omdat men niet direct kan vinden wat men nodig heeft. (‘Becoming Digital by Default’, Ember Services)
  • 8. Creëer een succesvolle online klantreis En draag zo bij aan meer tevreden burgers en kostenbesparing

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