Phillip coxwell

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In this presentation I will focus a good bit of time on how I provide support and "training" for our editors along with some of the things I do to make editing easier for them. I have always thought I would rather something be harder on my end if it makes it easier for our editors, and I hope to showcase that mindset. I will also talk about how I organize our permissions using groups and such.

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Phillip coxwell

  1. 1. Managing a large number of editors in Cascade (Teaching a man to fish)
  2. 2. Give a man a fish and you’ll feed him for a day
  3. 3. Teach a man to fish and you’ll feed him for a lifetime.
  4. 4. It’s all about EDUCATION
  5. 5. How I educate  Tutorials  Written  Video  User Manual  User Support
  6. 6. Tutorials  Use both written and video to make learning easier for different learning styles  Tutorials are short and to the point  Easier for users to use over and over  Easier to update when needed  Mostly cover topics that are specific to our website
  7. 7. User Manual  Basically the same as the tutorials with a few differences  Text Only. Users can print this out and keep it near so it is readily available  Not updated as regularly as Tutorials, but procedures usually do not change that dramatically  Have received good feedback on this method
  8. 8. User Support  This is the hardest with a department of one  Most user support is handled through email/phone  If Tutorials are up to date, it is simple to direct most user support inquiries to a specific Tutorial  Last resort is to schedule a meeting, however it is not a bad idea to check in with editors every now and then
  9. 9. Workshops/Classes  Traditional – teach in person  Webinar – Adobe Connect, GoToMeeting, etc  Weekly online Q & A
  10. 10. Methods of Managing Editors
  11. 11. Permssions  Control what editors can see/edit  Place users into groups and give appropriate access by group  This makes it easy to give appropriate permissions to new editors as well as take permissions away  Giving permissions by individual user  Necessary in some situations, slightly more difficult to set up
  12. 12. Workflows  Control content through approval process  Great idea for student groups, or approval of news articles, announcements and events.  Can seem too restrictive to Faculty
  13. 13. Questions?
  14. 14. Final Slide http://www.auburn.edu/cosam/conference Phillip Coxwell coxwept@auburn.edu @philpepe

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