Dear red eye mini customer

Dear RedEye mini customer, Thank you for supporting us by being one of the first to purchase the new RedEye mini. As such, it is with deep regret that we write to inform you that we will be recalling the entire first lot of RedEye mini units - all those with serial numbers beginning with C0101. Although many of you may not have experienced problems thus far, we plan to replace all RedEye mini units with new hardware at no cost to you. Customers who do not wish to receive a replacement unit may instead choose to receive a refund of their full purchase price. There is no need for you to return your RedEye mini to us - if it is working for you, please continue to keep and to use it. RedEye mini launched on Tuesday, 20 July to much fanfare, and we were both excited and overwhelmed by customer response. As customers have begun receiving and using their new RedEye minis over the past couple of days, however, we have become increasingly alarmed at the number of units that have been broken upon arrival, or which have failed after working successfully - sometimes after just a few minutes or hours. We have been testing 100% of all units in the factory, and so expected few if any defects. As we have investigated this issue further, we discovered that our manufacturer has been using an inadequate foam tape to secure the RedEye mini's printed circuit board to the inside of the plastic housing. Whereas we had specified the use of a permanent adhesive, this tape does not meet our specification and we are seeing boards coming free and vibrating around inside their enclosures. This usually leads to broken wiring or short circuits - ultimately a defunct or severely malfunctioning unit. Because of this poor quality of this tape, we believe that many RedEye mini units which are now working properly will break as the printed circuit board separates from the plastic housing and the wires connecting the board to the headphone jack break from vibrations incurred during normal use. Replacement units will be available in 3-4 weeks, as we are currently transitioning to a new manufacturer and reverting to our original and desired design for the RedEye mini, which is to solder the printed circuit board directly to the headphone jack. If you are interested, you can read more about the technical details on our support site: http://cts.vresp.com/c/?ThinkFloodInc./cef7b3ba72/342c307d51/c867d7b729/utm_campaign=RedEye%20mini%20recall&utm_content={URIENCODE%5Bemail_address%5D}&utm_medium=Email&utm_source=VerticalResponse&utm_term=Text%20Version%20-%20Link%201 Again, we apologize for the inconvenience and delay in getting quality units in your hands. We know that many of you waited weeks for the mini release, and we know that you have been or may soon be disappointed to find your hardware non-functional. We are working hard to make things right, and hope that you will give us a chance to win back your confidence. If we do not hear from you, we will automatically send a replacement unit at no cost once new units are available. If you wish to receive a refund, please reply to this email and let us know. Warmest regards, ThinkFlood management

Dear red eye mini customer

by hankheyming on Aug 03, 2010

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Dear red eye mini customer — Document Transcript