System Maintenance, Control and Automated Support End-user Productivity Drivers

Why Is System Maintenance Important? It’s universally recognized that routine system clean-up, check-up, and error fixes lead to increased end-user productivity But, when performed manually Routine system maintenance is too time consuming, and Very expensive 10/07/09 Proprietary and Confidential to HandsFree Networks It rarely gets done

It’s universally recognized that routine system clean-up, check-up, and error fixes lead to increased end-user productivity

But, when performed manually

Routine system maintenance is too time consuming, and

Very expensive

Why Is System Maintenance Important? It’s difficult to quantify the benefit of system maintenance Until something goes wrong. Then, productivity loss can be measured in days, if not weeks The bottom line: The vast majority of organizations ignore system maintenance for all but the most critical devices 10/07/09 Proprietary and Confidential to HandsFree Networks Q: Why do you buy insurance?

It’s difficult to quantify the benefit of system maintenance

Until something goes wrong. Then, productivity loss can be measured in days, if not weeks

The bottom line: The vast majority of organizations ignore system maintenance for all but the most critical devices

The Hidden Cost of Not Performing System Maintenance The time spent by end-users trying to fix, or waiting for a fix to a problem For example, if performing routine system maintenance saved 1 hour per employee per month, at a loaded cost of $20-40 per hour, the total monthly savings for a 10-employee firm would be $200-400 The actual loss of productive end-user time due to system problems is far greater 10/07/09 Proprietary and Confidential to HandsFree Networks

The time spent by end-users trying to fix, or waiting for a fix to a problem

For example, if performing routine system maintenance saved 1 hour per employee per month, at a loaded cost of $20-40 per hour, the total monthly savings for a 10-employee firm would be $200-400

The actual loss of productive end-user time due to system problems is far greater

ReSOFT – The Missing Ingredient For as little as $ per system per month ReSOFT performs routine system maintenance automatically, without user intervention ReSOFT pays for itself in days But, ReSOFT does a lot more… 10/07/09 Proprietary and Confidential to HandsFree Networks

For as little as $ per system per month ReSOFT performs routine system maintenance automatically, without user intervention

ReSOFT pays for itself in days

But, ReSOFT does a lot more…

Control

Control Today, even the smallest businesses depend on information technology Control over IT assets is essential for a company’s success Productive and trouble-free operation Timely information about important events that could have a negative impact on end-user productivity 10/07/09 Proprietary and Confidential to HandsFree Networks

Today, even the smallest businesses depend on information technology

Control over IT assets is essential for a company’s success

Productive and trouble-free operation

Timely information about important events that could have a negative impact on end-user productivity

Control System changes Silent software installation (e.g. malware) Changes in configuration (e.g. a user inadvertently changes printer configuration and can’t print anymore) Unauthorized software installation by an end-user Addition of potentially dangerous programs (e.g. malware) to run at system start-up Execution of unauthorized or dangerous programs Unauthorized access to company information 10/07/09 Proprietary and Confidential to HandsFree Networks

System changes

Silent software installation (e.g. malware)

Changes in configuration (e.g. a user inadvertently changes printer configuration and can’t print anymore)

Unauthorized software installation by an end-user

Addition of potentially dangerous programs (e.g. malware) to run at system start-up

Execution of unauthorized or dangerous programs

Unauthorized access to company information

Control Monitor availability and report shortage of critical resources IP devices and services Processing capacity, local bandwidth consumption Disk space, memory Intrusion protection Malware, Web sites, applications, e-mail attachments, file downloads 10/07/09 Proprietary and Confidential to HandsFree Networks

Monitor availability and report shortage of critical resources

IP devices and services

Processing capacity, local bandwidth consumption

Disk space, memory

Intrusion protection

Malware, Web sites, applications, e-mail attachments, file downloads

ReSOFT Gives You Control Automated information gathering and notification Devices, services, and application status Processor, memory, local network interface statistics Disk capacity Printer operation File related operations (e.g. deletions) Port probes and network activity (e.g. new devices) Software installations and removals Printer installations and removals Changes to the system registry (important for malware protection) Changes in network configuration Detailed system and network survey 10/07/09 Proprietary and Confidential to HandsFree Networks You receive only relevant information

Automated information gathering and notification

Devices, services, and application status

Processor, memory, local network interface statistics

Disk capacity

Printer operation

File related operations (e.g. deletions)

Port probes and network activity (e.g. new devices)

Software installations and removals

Printer installations and removals

Changes to the system registry (important for malware protection)

Changes in network configuration

Detailed system and network survey

ReSOFT Gives You Control Change management Start-up environment management Intrusion protection management Program execution control Automated software update installation Intrusion protection Malware neutralization Network packet filtering (firewall, and Internet access control) E-mail attachment filtering File download filtering 10/07/09 Proprietary and Confidential to HandsFree Networks

Change management

Start-up environment management

Intrusion protection management

Program execution control

Automated software update installation

Intrusion protection

Malware neutralization

Network packet filtering (firewall, and Internet access control)

E-mail attachment filtering

File download filtering

Automated Problem Detection, Diagnosis and Resolution

Automated Problem Detection and Notification With ReSOFT you have Automated event detection Immediate notification Problems are detected the first time they occur Users are not left to fend for themselves until the situation gets out of hand End-user productivity increases 10/07/09 Proprietary and Confidential to HandsFree Networks Increased end-user productivity

With ReSOFT you have

Automated event detection

Immediate notification

Problems are detected the first time they occur

Users are not left to fend for themselves until the situation gets out of hand

End-user productivity increases

Automated problem diagnosis and resolution The goal: Increase end-user productivity Take the user out of the problem resolution process The ReSOFTsolution Problem prevention through automated system administration and management Timely identification of critical configuration information, and events and changes that can cause problems Timely and early detection of problems through automated event detection and notification AND Automated problem resolution 10/07/09 Proprietary and Confidential to HandsFree Networks Optimal end-user productivity

The goal: Increase end-user productivity

Take the user out of the problem resolution process

The ReSOFTsolution

Problem prevention through automated system administration and management

Timely identification of critical configuration information, and events and changes that can cause problems

Timely and early detection of problems through automated event detection and notification

AND

Automated problem resolution

ReSOFT Automated Problem Management Internet connectivity Print queues Malware protection Services monitoring and re-start System slow-down Date and time change 10/07/09 Proprietary and Confidential to HandsFree Networks

Internet connectivity

Print queues

Malware protection

Services monitoring and re-start

System slow-down

Date and time change

System Maintenance and Control in Plain English

Disk Defragmentation? It Must Be a Foreign Word Defragmentation Optimizes your hard drives to make information retrieval faster and more reliable Reduces capital outlays by forestalling the need for hardware upgrades Here is what the industry says about the need for disk defragmentation: “ Using an automated solution to defragment the enterprise automatically vs. manually will save companies thousands if not millions of dollars.” – IDC - Reducing Downtime and Reactive Maintenance: The ROI of Defragmenting the Windows Enterprise ReSOFT brings you network-wide automated defragmentation with no user intervention 10/07/09 Proprietary and Confidential to HandsFree Networks

Defragmentation

Optimizes your hard drives to make information retrieval faster and more reliable

Reduces capital outlays by forestalling the need for hardware upgrades

Here is what the industry says about the need for disk defragmentation:

“ Using an automated solution to defragment the enterprise automatically vs. manually will save companies thousands if not millions of dollars.” – IDC - Reducing Downtime and Reactive Maintenance: The ROI of Defragmenting the Windows Enterprise

ReSOFT brings you network-wide automated defragmentation with no user intervention

Anti Virus Scans, Virus Database Updates? Don’t They Just Happen? Anti virus scans and virus database updates can be set up to run automatically on individual systems Who has the time to check that they did run without problems? Would you pay somebody to do that? ReSOFT Centralized management and reporting Automated periodic virus scans and virus database updates. Completion status and virus definition dates for all systems across your entire network 10/07/09 Proprietary and Confidential to HandsFree Networks

Anti virus scans and virus database updates can be set up to run automatically on individual systems

Who has the time to check that they did run without problems?

Would you pay somebody to do that?

ReSOFT

Centralized management and reporting

Automated periodic virus scans and virus database updates.

Completion status and virus definition dates for all systems across your entire network

Scandisk? Isn’t that the program that runs every time my system freezes at shutdown? What does it do exactly? Scandisk fixes errors on your hard drives Without Scandisk, ultimately your systems would become unusable Microsoft recognizes the need to run Scandisk on a regular basis Users can schedule Scandisk to run on their system automatically, yet few do it ReSOFT takes Scandisk execution to the next level Network-wide Scandisk execution, on demand or scheduled, without user intervention with centralized management and reporting 10/07/09 Proprietary and Confidential to HandsFree Networks

Scandisk fixes errors on your hard drives

Without Scandisk, ultimately your systems would become unusable

Microsoft recognizes the need to run Scandisk on a regular basis

Users can schedule Scandisk to run on their system automatically, yet few do it

ReSOFT takes Scandisk execution to the next level

Network-wide Scandisk execution, on demand or scheduled, without user intervention with centralized management and reporting

What Are Temp files? Why Should I Care About Them? Temp files left over by applications accumulate all over end-user systems If temp files are not deleted Over time, access to temp folders becomes increasingly slow and unreliable reducing end-user productivity The same applies to Scandisk and chkdsk files ReSOFT Automated temp file clean up on a regular schedule Automated clean up of ANY files, e.g. browser cache Centralized management and reporting 10/07/09 Proprietary and Confidential to HandsFree Networks

Temp files left over by applications accumulate all over end-user systems

If temp files are not deleted

Over time, access to temp folders becomes increasingly slow and unreliable reducing end-user productivity

The same applies to Scandisk and chkdsk files

ReSOFT

Automated temp file clean up on a regular schedule

Automated clean up of ANY files, e.g. browser cache

Centralized management and reporting

Clock Synchronization; What’s the Big Deal? Time sensitive applications Time keeping (e.g. professional services) Event tracking (e.g. recording time of calls and meetings with clients) E-mail (e.g. messages sent or received on a system whose clock is out of synch even a few hours) You are still skeptical? MS Windows releases since the XP operating system include a utility that resets a system’s clock automatically. It cannot be managed remotely centrally ReSOFT goes a step further Automated network-wide synchronization Centralized management and reporting 10/07/09 Proprietary and Confidential to HandsFree Networks

Time sensitive applications

Time keeping (e.g. professional services)

Event tracking (e.g. recording time of calls and meetings with clients)

E-mail (e.g. messages sent or received on a system whose clock is out of synch even a few hours)

You are still skeptical?

MS Windows releases since the XP operating system include a utility that resets a system’s clock automatically. It cannot be managed remotely centrally

ReSOFT goes a step further

Automated network-wide synchronization

Centralized management and reporting

Virus Protection – The Entire Story Anti virus programs protect systems effectively against known threats, not new ones Other device based malware protection solutions deliver partial protection (e.g. e-mail security, firewalls) Perimeter intrusion protection solutions don’t protect systems when taken outside the network ReSOFT is the inexpensive complement of any anti virus software and intrusion protection solution Real-time protection against new variants of known threats and new threats Automated protection anywhere, anytime Centralized management and reporting 10/07/09 Proprietary and Confidential to HandsFree Networks

Anti virus programs protect systems effectively against known threats, not new ones

Other device based malware protection solutions deliver partial protection (e.g. e-mail security, firewalls)

Perimeter intrusion protection solutions don’t protect systems when taken outside the network

ReSOFT is the inexpensive complement of any anti virus software and intrusion protection solution

Real-time protection against new variants of known threats and new threats

Automated protection anywhere, anytime

Centralized management and reporting

What’s IT asset management? Why do I need it? Compile and maintain accurate information about your systems and network Problem resolution – Timely, accurate and up-to-date system information Software in use on your systems – Should certain software be used? Why isn’t an application installed on all systems? Software upgrades – Do all systems have compatible application versions? System replacement – Which systems should be upgraded or replaced? ReSOFT On-demand and on a scheduled basis detailed hardware and software survey of all systems on your network Centralized management and reporting 10/07/09 Proprietary and Confidential to HandsFree Networks

Compile and maintain accurate information about your systems and network

Problem resolution – Timely, accurate and up-to-date system information

Software in use on your systems – Should certain software be used? Why isn’t an application installed on all systems?

Software upgrades – Do all systems have compatible application versions?

System replacement – Which systems should be upgraded or replaced?

ReSOFT

On-demand and on a scheduled basis detailed hardware and software survey of all systems on your network

Centralized management and reporting

Do You Know What Goes On In Your Network? Events you (may) know nothing about. For example: Inadvertent user actions. Who is using what, when System and application problems Silent installations (e.g. malware) Applications downloaded from the Internet Who is using which systems, accessing which information Manual event tracking and management is not feasible Too much time and money The bottom line: Most organizations don’t track events, let alone manage them ReSOFT Real-time event detection and reporting (more than MS Windows). Know about changes on your network instantly Remote automated management actions to correct problems on multiple systems simultaneously 10/07/09 Proprietary and Confidential to HandsFree Networks

Events you (may) know nothing about. For example:

Inadvertent user actions. Who is using what, when

System and application problems

Silent installations (e.g. malware)

Applications downloaded from the Internet

Who is using which systems, accessing which information

Manual event tracking and management is not feasible

Too much time and money

The bottom line: Most organizations don’t track events, let alone manage them

ReSOFT

Real-time event detection and reporting (more than MS Windows). Know about changes on your network instantly

Remote automated management actions to correct problems on multiple systems simultaneously

IT Resource Availability Monitoring and Shortage Alerts Knowing when a critical device or service is not available, helps significantly reduce end-user productivity loss Resource monitoring lets you identify resource shortages that reduce end-user productivity Disks running out of capacity Systems with insufficient memory or processing capacity Local network interface bottlenecks Unusual levels and patterns of network traffic 10/07/09 Proprietary and Confidential to HandsFree Networks You receive only relevant information

Knowing when a critical device or service is not available, helps significantly reduce end-user productivity loss

Resource monitoring lets you identify resource shortages that reduce end-user productivity

Disks running out of capacity

Systems with insufficient memory or processing capacity

Local network interface bottlenecks

Unusual levels and patterns of network traffic

Resource Availability and Shortage Monitoring Who has the time to identify the relevant information from mountains of raw data? Software that monitors device availability, and alerts you about resource shortages does not let you take remote action to correct problems, automatically on multiple systems ReSOFT Lets you know automatically when a device, service, or application is not available Tracks and reports resource shortage situations Remote automated management actions to correct problems on multiple systems simultaneously 10/07/09 Proprietary and Confidential to HandsFree Networks

Who has the time to identify the relevant information from mountains of raw data?

Software that monitors device availability, and alerts you about resource shortages does not let you take remote action to correct problems, automatically on multiple systems

ReSOFT

Lets you know automatically when a device, service, or application is not available

Tracks and reports resource shortage situations

Remote automated management actions to correct problems on multiple systems simultaneously