On-demand System Management and Support Automation – More for Less 10/07/09

Goal: To Show You How ReSOFT Can Help you deliver measurable value to your customers Cut IT costs Increase productivity Increase on-going service revenue Decrease dependence on project based revenue Broaden market coverage Low risk, low cost entry point Broaden coverage within existing accounts 10/07/09 Proprietary and Confidential to HandsFree Networks

Help you deliver measurable value to your customers

Cut IT costs

Increase productivity

Increase on-going service revenue

Decrease dependence on project based revenue

Broaden market coverage

Low risk, low cost entry point

Broaden coverage within existing accounts

The Problem Shrinking resources Enormous downward pressure on costs Increasing demands Constantly changing and expanding environment Multi-vendor support Stuck in reactive mode Tools are lacking Too much is still dependent on labor – a non-scalable resource 10/07/09 Proprietary and Confidential to HandsFree Networks

Shrinking resources

Enormous downward pressure on costs

Increasing demands

Constantly changing and expanding environment

Multi-vendor support

Stuck in reactive mode

Tools are lacking

Too much is still dependent on labor – a non-scalable resource

Our Value Proposition Lower your costs and increase your coverage through broad based automation System management and maintenance Problem management Value pricing to let you use ReSOFT as broadly or as narrowly as desired, and still realize tangible value 10/07/09 Proprietary and Confidential to HandsFree Networks

Lower your costs and increase your coverage through broad based automation

System management and maintenance

Problem management

Value pricing to let you use ReSOFT as broadly or as narrowly as desired, and still realize tangible value

Our Focus End devices Desktops Mobile systems Workgroup and departmental servers Remote users Distributed and intermittently connected computing resources Microsoft Windows environment 10/07/09 Proprietary and Confidential to HandsFree Networks

End devices

Desktops

Mobile systems

Workgroup and departmental servers

Remote users

Distributed and intermittently connected computing resources

Microsoft Windows environment

How ReSOFT Works Comprehensive automation Management, maintenance and problem resolution for applications, servers and clients, operating systems, networking, peripherals Highly adaptable infrastructure Customization assumed – and streamlined Automated distribution and remote management Scalable – local action, centralized management and control Covers all end-user devices including mobile and remote users Real-time event detection in a real-time world Alerts to any e-mail enabled device, anywhere Much more informative reporting than routine logs Pro-active intervention prevents future problems 10/07/09 Proprietary and Confidential to HandsFree Networks

Comprehensive automation

Management, maintenance and problem resolution for applications, servers and clients, operating systems, networking, peripherals

Highly adaptable infrastructure

Customization assumed – and streamlined

Automated distribution and remote management

Scalable – local action, centralized management and control

Covers all end-user devices including mobile and remote users

Real-time event detection in a real-time world

Alerts to any e-mail enabled device, anywhere

Much more informative reporting than routine logs

Pro-active intervention prevents future problems

10/07/09 Proprietary and Confidential to HandsFree Networks

Meeting the Needs Pro-active problem management Real-time detection, diagnosis, resolution Control and intrusion protection Software update management Routine maintenance Resource and availability monitoring Asset management On-demand system management 10/07/09 Proprietary and Confidential to HandsFree Networks

Pro-active problem management

Real-time detection, diagnosis, resolution

Control and intrusion protection

Software update management

Routine maintenance

Resource and availability monitoring

Asset management

On-demand system management

The ReSOFT Difference Centralized management, control and reporting Localized functions Scalability Availability Powerful last line of defense 10/07/09 Proprietary and Confidential to HandsFree Networks

Centralized management, control and reporting

Localized functions

Scalability

Availability

Powerful last line of defense

ReSOFT Features Overview Real-time event detection and reporting Highly granular, message level event detection Problem management and resolution E.g. connectivity, print queue problems, password lock-out, date and time Intrusion protection – New viruses, spyware and adware Start-up environment System and application configuration Network packet filtering and port probe detection E-mail attachment filtering File download filtering Anti virus management extensions 10/07/09 Proprietary and Confidential to HandsFree Networks

Real-time event detection and reporting

Highly granular, message level event detection

Problem management and resolution

E.g. connectivity, print queue problems, password lock-out, date and time

Intrusion protection – New viruses, spyware and adware

Start-up environment

System and application configuration

Network packet filtering and port probe detection

E-mail attachment filtering

File download filtering

Anti virus management extensions

ReSOFT Features Overview IT asset management Operating, change, and usage information On demand, or on a schedule Full DMI and WMI support System management Software update management One-click remote control Program execution Process/service shutdown and restart File distribution and retrieval System restart File and directory change detection and prevention Program execution control 10/07/09 Proprietary and Confidential to HandsFree Networks

IT asset management

Operating, change, and usage information

On demand, or on a schedule

Full DMI and WMI support

System management

Software update management

One-click remote control

Program execution

Process/service shutdown and restart

File distribution and retrieval

System restart

File and directory change detection and prevention

Program execution control

ReSOFT Features Overview System maintenance E.g. disk defragmentation, file/folder clean-up, clock synchronization, slow clock reset, Scandisk IT resource monitoring Shortage and availability reporting Provisioning and metering On demand service customization 10/07/09 Proprietary and Confidential to HandsFree Networks

System maintenance

E.g. disk defragmentation, file/folder clean-up, clock synchronization, slow clock reset, Scandisk

IT resource monitoring

Shortage and availability reporting

Provisioning and metering

On demand service customization

The Killer Sales Proposition No-cost, no-obligation evaluation Tell us about your “pain points” Most frequently occurring problems Recurring, time consuming system management tasks Critical, complex system management tasks If ReSOFT does not address them, we will automate the resolution of 1-2 at no cost, or obligation to you 10/07/09 Proprietary and Confidential to HandsFree Networks

No-cost, no-obligation evaluation

Tell us about your “pain points”

Most frequently occurring problems

Recurring, time consuming system management tasks

Critical, complex system management tasks

If ReSOFT does not address them, we will automate the resolution of 1-2 at no cost, or obligation to you

Tangible Value – No More, no less We solve your biggest problems up-front, at no cost to you You can measure the benefits directly Offer (new) services to more customers Eliminate frequent and time consuming management tasks Reduce call volume You buy and deploy ReSOFT as needed – no up-front commitments, or cancellation fees 10/07/09 Proprietary and Confidential to HandsFree Networks

We solve your biggest problems up-front, at no cost to you

You can measure the benefits directly

Offer (new) services to more customers

Eliminate frequent and time consuming management tasks

Reduce call volume

You buy and deploy ReSOFT as needed – no up-front commitments, or cancellation fees

The Clincher – Unmatched Pricing $ per device per month ($ per year per device) All inclusive Bug fixes, software updates, new management procedures and problem resolutions, and technical support No Up-front charges, minimum commitments, or cancellation fees 10/07/09 Proprietary and Confidential to HandsFree Networks

$ per device per month ($ per year per device)

All inclusive

Bug fixes, software updates, new management procedures and problem resolutions, and technical support

No

Up-front charges, minimum commitments, or cancellation fees

Modular Offering Modular pricing Core package Problem detection, diagnosis and resolution System management Software update management Maintenance, and resource availabilty and monitoring Control, security, and intrusion protection Asset management, change management, and information gathering 10/07/09 Proprietary and Confidential to HandsFree Networks

Modular pricing

Core package

Problem detection, diagnosis and resolution

System management

Software update management

Maintenance, and resource availabilty and monitoring

Control, security, and intrusion protection

Asset management, change management, and information gathering

ReSOFT – Also a Powerful Lead Generation Tool One-time ReSOFT deployment Pre-configured to perform specific tasks E.g. site survey, one-time system maintenance When tasks are completed, you can configure ReSOFT to remove itself, go dormant, or stay active Demonstrates power of your ReSOFT based service offering Delivers tangible results quickly and easily Generates short-term revenue 10/07/09 Proprietary and Confidential to HandsFree Networks

One-time ReSOFT deployment

Pre-configured to perform specific tasks

E.g. site survey, one-time system maintenance

When tasks are completed, you can configure ReSOFT to remove itself, go dormant, or stay active

Demonstrates power of your ReSOFT based service offering

Delivers tangible results quickly and easily

Generates short-term revenue

HandsFree Networks Background Founded in 1999 Product running in production environments since 2000 First commercial release in June 2001, second in January 2002 More than 300 installed sites Product distributed via solution and service providers, system integrators, and OEMs Targeting small, medium and enterprise class organizations Self funded 10/07/09 Proprietary and Confidential to HandsFree Networks

Founded in 1999

Product running in production environments since 2000

First commercial release in June 2001, second in January 2002

More than 300 installed sites

Product distributed via solution and service providers, system integrators, and OEMs

Targeting small, medium and enterprise class organizations

Self funded

HandsFree Networks Contact Information HandsFree Networks 4 th Floor, Concorde Block 24, UB City, Vittal Mallya Road Bangalore, Karnataka-560 001 Tel: +91 80 4022 6000 Fax: +91 80 4022 6100 E-mail: [email_address] 10/07/09 Proprietary and Confidential to HandsFree Networks

HandsFree Networks

4 th Floor, Concorde Block

24, UB City, Vittal Mallya Road

Bangalore, Karnataka-560 001

Tel: +91 80 4022 6000

Fax: +91 80 4022 6100

E-mail: [email_address]