Your SlideShare is downloading. ×
Crown New Owners Celebration (Keynote version)
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Crown New Owners Celebration (Keynote version)

829
views

Published on

A Presentation for new owners of vehicles purchased at John Elway's Crown Toyota in Ontario, California.

A Presentation for new owners of vehicles purchased at John Elway's Crown Toyota in Ontario, California.


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
829
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide































  • Transcript

    • 1. Welcome!
    • 2. Paxton Gagnet Welcome to our family. With the many choices that you have we want to thank you for purchasing at our dealership. John Elway's Crown Toyota is co-owned by John Elway and Mitch Pierce. As CEO of the dealership, John Elway is involved with marketing and promoting the store as well as overseeing the entire operation. Mitch Pierce has been in the car business as a salesperson, Sales Manager, General Manager and owner for over 25 years. When given the opportunity to own his own Toyota store, he took the store from a brand new business to one of the largest Toyota stores in the entire country. Paxton Gagnet, General Manager... Crown Toyota has a long history in the Southern California market and it is John, Mitch's and Paxtonʼs desire to provide each customer with an experience that will result in a lifelong relationship with John Elway's Crown Toyota. Visit CrownToyota.com or Call 800 276 9699
    • 3. Roberta Jurgensen Agenda Housekeeping - Restrooms Introduction to our key personnel and service & parts family Provide you with our convenient service & parts hours Provide you with key phone numbers Introduce you to convenient Service Departmentʼs Early Bird & Night Owl drop off Introduce you to our convenient 1st appointment scheduling Introduce you to our convenient 24 hour website Introduce you to the benefits of the John Elwayʼs Crown Toyota advantage Introduce you to the benefits of our Toyota Visa Rewards Raffle Visit CrownToyota.com or Call 800 276 9699
    • 4. Roberta Jurgensen Key Personnel Paxton Gagnet - General Manager Nancy King - Service Director Dan Castillo - Parts Manager Alan Pomahatch - Finance Director Roberta Jurgensen - Customer RelationsManager Ray Sandoval - Toyota Financial Services Anna Stratton - Customer Relations Assistant Visit CrownToyota.com or Call 800 276 9699
    • 5. Anna Stratton Hours of Operations Service Department Hours: Welcome to Online Service Scheduling Monday - Friday 6:30 AM - 7:00 PM Saturday 6:30 AM - 5:00 PM Sunday Closed We are pleased to offer you the ease and convenience of scheduling your service appointment 24 hours a day, 7 days Parts Department Hours: a week. Monday - Friday 6:30 AM - 7:00 PM Saturday 6:30 AM - 5:00 PM Sunday Closed If you have already registered, simply log in with your username and password. Sales Department Hours: Monday - Friday 8:00 AM - 9:00 PM Saturday 8:00 AM - 9:00 PM If you have not registered, you click on Register Here Button; Sunday 9:00 AM - 9:00 PM then on subsequent visits you will need only your username and password to schedule a confirmed service appointment. Finance Department Hours: Monday - Friday 8:00 AM - 9:00 PM Saturday 8:00 AM - 9:00 PM Sunday 9:00 AM - 9:00 PM Customer Relations Hours: Monday - Friday 8:00 AM - 5:00 PM Saturday Closed Sunday Closed Visit CrownToyota.com or Call 800 276 9699
    • 6. Anna Stratton Key Phone Numbers Dealership Main Number - All Departments: Finance Department: 909-390-9700 909-390-9700 800-276-9699 Customer Relations: Service Department: 909-390-9700 Ext. 264 Service Appointments Cashier Shuttle Service Café: 909-390-3311 909-390-9700 Ext. 202 Parts Department: 909-390-9700 Ext. 120 Sales Department: 909-390-9700 Fleet Department: 909-390-9700 Ext. 122 Internet Department: 909-390-9700 Ext. 701 Visit CrownToyota.com or Call 800 276 9699
    • 7. Anna Stratton Donʼt Miss Out! Service Coupons *FREE e-mail accounts online: Service Specials Parts & Accessory Specials *MSN Hotmail - Hotmail.com Special Dealership Events *Google G-Mail - Gmail.com Do we have a current e-mail address for you? If you do not have an e-mail address do you have a family member or friends e-mail that we can use to contact you? *Dealership does not endorse any online accounts. For informational purposes only. Visit CrownToyota.com or Call 800 276 9699
    • 8. Alan Pomahatch Added Care Did you know that it is not too late to add additional vehicle coverage? Extended Service Coverage: 3 year 36,000 miles Maintenance Care packages Pre-paid maintenance protection plan Premium platinum 6,000 miles or less current year Classic-Purchase anytime Theft Protection Safety Connect Trial Subscription *Not on all vehicles Visit CrownToyota.com or Call 800 276 9699
    • 9. Alan Pomahatch Fast, Easy & Convenient 1st service appointment 1st Service Appointment made at time of sale Service Appointments available online 24 hours a day 7 days a week at crowntoyota.com You will receive a confirmation of appointment & reminder e-mail For your convenience please make sure we have your e-mail address on file Payment Options: Toyota Visa Card Toyota Visa Reward Points Crown Toyota Gift Card Cash American Express Master Card Discover Card Visit CrownToyota.com or Call 800 276 9699
    • 10. Toyota Safety Features and Technology Actively Avoiding Dangerous Situations Improving Visibility and Awareness Star Safety System Components HID, LED Headlamps, Fog lamps, and Auto High Beams Anti-Lock Brakes (ABS) Backup Camera (up to 180° view) Electronic Brakeforce Distribution (EBD) Front/Rear Parking Clearance Sonar Brake Assist (BA) Auto-Dimming Mirrors with Rear Camera Backup Display Vehicle Stability Control (VSC) Auto-Tilting Outside Mirrors with Puddle/Step Lamps Traction Control (TRAC) Water Repellant Glass Electric Power Steering Night View Display Passively Protecting You Reducing Driver Distractions Impact Absorbing Body Structure and High Bluetooth® Hands-Free Strength Cabin with Head Impact Protection Voice Recognition for Navigation, Audio and HVAC Auto Locking Retractor Seatbelts Steering Wheel Mounted Controls for Navigation, Audio and HVAC Seatbelt Pretensioners and Force Limiters Touch Tracer Display SRS Front and Side Airbags SRS Roll-Sensing Side Curtain Shield Airbags Providing Driver Assistance Driver and Passenger Knee Airbags Safety Connect with 24 Hour Service Active Headrests Automatic Collision Notification Rear Seat Child Restraints (LATCH) Stolen Vehicle Locator Emergency Assistance Keeping You Safe with Smart Technology Roadside Assistance Vehicle Dynamics Integrated Management (VDIM) Tire Pressure Monitoring System (TPMS) Pre-Collision System (PCS) w/ Audible Warning Run-Flat Tires on select models Lane Keep Assist with Lane Departure Warning Hill-Start Assist and Downhill Assist (HAC and DAC) Dynamic Radar Cruise Control (DRCC) Crawl Control Visit CrownToyota.com or Call 800 276 9699
    • 11. Gary Zondervan Service Department Shuttle Service SHUTTLE SERVICE: Monday –Friday Drop Off & Pick-up Saturday Drop Off only SERVICE AREA: All cities within a 15 mile radius of dealership Visit CrownToyota.com or Call 800 276 9699
    • 12. Nancy King Service Department Early Bird & Night Drop off Park car on curb by service drive gate Envelopes can be found outside service drive gate Lift cover of box Envelopes inside cover Fill in all information Place keys in envelope Place in lock box Visit CrownToyota.com or Call 800 276 9699
    • 13. Nancy King Advantage of Servicing at our Dealership Complete Maintenance Care Technicians Factory trained and certified Expert, senior and master-level technicians Toyota-specific diagnostic tools and equipment Vehicle Service History Records of Maintenance & Timing Special Dealership Services Value of Genuine Toyota Parts Engineered specifically for your Toyota Designed for durability and high performance Protect your Investment and Warranty For specific vehicle application and maintenance for special operating conditions and for intervals beyond 15,000 miles or 18 months, please refer to your Scheduled Maintenance Guide. For model year 2004 and earlier refer to your Owner’s Manual supplement or your Scheduled Maintenance Guide (as applicable). Visit CrownToyota.com or Call 800 276 9699
    • 14. Nancy King Get to know your Toyota Maintenance Schedule vs. Oil Change Recommended Maintenance Schedule (Including hybrid) for first three services: Benefits Superior vehicle performance Warranty Protection Higher resale value Fuel economy Every 5,000 Miles or 6 Months and at 10,000 miles or 12 Months: Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs For specific vehicle application and maintenance for special operating conditions, please refer to your Scheduled Maintenance Guide. For model year 2004 and earlier refer to your Owner’s Manual supplement or your Scheduled Maintenance Guide (as applicable). Visit CrownToyota.com or Call 800 276 9699
    • 15. Nancy King Get to know your Toyota Maintenance Schedule vs. Oil Change Every 15,000 Miles or 18 Months: Clean cabin air filter (if applicable) Re-torque propeller shaft bolt (if applicable) Tighten drive shaft bolt (if applicable) Inspect engine chassis and vehicle systems For specific vehicle application and maintenance for special operating conditions and for intervals beyond 15,000 miles or 18 months, please refer to your Scheduled Maintenance Guide. For model year 2004 and earlier refer to your Owner’s Manual supplement or your Scheduled Maintenance Guide (as applicable). Visit CrownToyota.com or Call 800 276 9699
    • 16. Certified Service Writer Warranty Coverage NEW VEHICLE LIMITED WARRANTY: Basic - 3 years or 36,000 miles: All components other than normal wear and maintenance items (including adjustments)* Powertrain - 5 years or 60,000 miles: Engine Parts Transmission and Transaxle Front-Wheel-Drive System Rear-Wheel-Drive System *With the exception of wheel alignment and wheel balancing which are limited to one repair during the first 12 months or 20,000 miles, whichever occurs first. For specific information, please refer to your Owner’s Warranty Information Booklet. Visit CrownToyota.com or Call 800 276 9699
    • 17. Certified Service Writer Warranty Coverage NEW VEHICLE LIMITED WARRANTY: Hybrid System Warranty - 8 years or 100,000 miles: Battery Control Module Hybrid Battery* Hybrid Control Module Inverter with Converter Plus: Toyota Transportation Assistance during the New Vehicle Limited Warranty *On 04-07 MY Prius vehicles and 2007 MY Camry Hybrid, under the California Emission Warranty, the hybrid battery is warranted for 10 years or 150,000 miles from the vehicle’s in-service date, whichever occurs first. For specific information, please refer to your Owner’s Warranty Information Booklet. Visit CrownToyota.com or Call 800 276 9699
    • 18. Certified Service Writer Warranty Coverage Toyota Certified Used Vehicle Limited Warranty: Powertrain - 7 years or 100,000 miles From original purchase Comprehensive - 3 months or 3,000 miles Roadside Assistance - 7 years or 100,000 miles For specific information, please refer to your Owner’s Warranty information Booklet. Visit CrownToyota.com or Call 800 276 9699
    • 19. Certified Service Writer Accessories Warranty DESIGN/ENGINEERING: WARRANTY: Integrated design features ensure an exact fit for 3 years or 36,000 miles: your specific vehicle. From date of original vehicle purchase when installed by dealer. Engineered to meet/exceed rigorous Toyota product quality standards. 12 months unlimited miles: When installed by dealer after new vehicle APPLICATIONS: purchase, or remainder of the New Vehicle Limited Warranty, whichever provides greater coverage. Wide variety of appearance, comfort, convenience, and performance applications; Spoilers, Alloy 12 months unlimited miles: Wheels, Cargo Nets, Floor Mats, Remote Engine When purchased over the counter and not installed Start, Superchargers, just to name a few. by a dealer. Visit CrownToyota.com or Call 800 276 9699
    • 20. Dan Castillo Genuine Toyota Parts GENUINE TOYOTA OIL FILTER: Pressure Release Valve: Safety feature that opens only when filter is clogged allowing oil to flow to the engine Filter Element: Better filter quality Helps protect against dirt and contaminants More filtering surface area than major aftermarket competitors O-Ring: Custom-molded to hold o-ring in place during removal Seals better and minimizes leaks Example of typical aftermarket “cut” gasket Visit CrownToyota.com or Call 800 276 9699
    • 21. Dan Castillo Genuine Toyota Parts NEW VS. USED MOTOR OIL GENUINE TOYOTA MOTOR OIL: is a special combination of base lube stocks and a special additive package that provides your engine with optimum performance. It's the only oil that is specially formulated, tested and approved for Toyota engines and meets all Toyota warranty requirements. ENGINE OIL: Picks up dirt, tiny metal pieces and water by-products that can cause damage to your engine over time. does more than just lubricate, to perform at an optimum level, it needs to be clean. helps trap carbon and other oxidants caused by combustion as well as dust in the air. May enhance fuel economy by reducing engine friction. Visit CrownToyota.com or Call 800 276 9699
    • 22. Dan Castillo Genuine Toyota Parts GENUINE TOYOTA AIR FILTER GENUINE TOYOTA CABIN FILTER Captures road debris, dirt and dust Pollen and Electrostatic Filter: Helps provide cleaner air inside the vehicle Triple-Layer Filtering Element: Reduces allergic reactions Contains coarse, medium and fine filter elements Some filter elements hold an electrical charge that Maintains proper airflow captures smaller lung-damaging particles such as Captures most types of contaminants tire dust and asbestos Polyurethane Resin Frame: Rigid molded frame maintains for tight seal Seals out dirt and dust Reduces interior noise Toyota Designed and Engineered: Specifically for your Toyota vehicle NEW VS. USED AIR FILTER Visit CrownToyota.com or Call 800 276 9699
    • 23. Certified Service Writer Prolong Tire Life Check pressure regularly Check alignment and tire balance periodically Rotate tires every 5,000 miles Visually inspect for uneven wear Replace when tread is less than 2/32” deep Improve fuel economy by about 3.3% by keeping tires inflated properly* Under-inflated tires: wear on both edges Overinflated tires: wear in center Toyota Tire Program— tires matched exactly to vehicle Tire jack/changing tires Check vehicle-specific Owner’s Manual for exact requirements. *Source Department of Energy Visit CrownToyota.com or Call 800 276 9699
    • 24. Certified Service Writer Fuel Economy Tips Helpful hints that can give you the most mileage for your dollar: Properly maintain your vehicle: Regularly check and maintain proper tire pressure Regularly check and replace air filters Get regular tune-ups and vehicle maintenance checks Plan ahead; try to combine several short trips in order to minimize cold engine starts Accelerate at a moderate pace Monitor your highway speed Donʼt carry unnecessary loads Use the air conditioning and defroster only as needed Additional References on Fuel-Saving Ideas: http://www.fueleconomy.gov/feg/maintain.shtml http://drivesmarterchallenge.org/ is designed to help drivers save fuel and money Visit CrownToyota.com or Call 800 276 9699
    • 25. Certified Technician Indicator Symbols Airbag SRS High Beam Battery Warning Low Oil Brake System Low Tire Pressure Check Engine Maintenance Required Cruise Control Master Warning Driving Ready Slip Indicator Headlight Transmission Note: Refer to your vehicle-specific Owner’s Manual for more information. Visit CrownToyota.com or Call 800 276 9699
    • 26. Certified Technician Battery Check / Jump Start TOYOTA TRUESTART™ AND TRUE-2™ BATTERIES High reserve capacity Check only in adverse driving conditions during first 4 years or 40,000 miles JUMP-START PROCEDURE: Consult your vehicle-specific Ownerʼs Manual for more details. Turn off all lights and accessories Make correct cable connections (positive = red; negative = black) Run engine at 2,000 rpm on booster vehicle Disconnect cables—negative then positive Safety note: Do not lean over or stand close to discharged battery during the starting procedure. Visit CrownToyota.com or Call 800 276 9699
    • 27. Ray Sandoval There's a Point to Every Purchase With the Toyota Rewards Visa®, you'll get: - Special introductory APR on purchases. - 5 points for every $1 spent at participating Toyota dealerships. - 1 point for every $1 spent everywhere else Visa is accepted. No annual fee Redeem your Toyota Rewards Points toward: Toyota service, parts and accessories or The purchase or lease of your next eligible Toyota! Visit CrownToyota.com or Call 800 276 9699
    • 28. Nancy King Service Campaign 90L Both A0A What is the Floor mat interference with Concern? accelerator pedal Not supplier specific Camry* ’07 - ’10 Camry ‘07 - ‘10 What Avalon ’05 - ’10 Avalon ‘05 - ‘10 Models Prius ’04 - ’09 Corolla ‘09 - ‘10 & Tacoma ’05 – ‘10 Highlander ‘08 - ‘10 Why Tundra ’07 – ‘10 Matrix ‘09 - ‘10 Just These? Venza ’09 – ’10 Tundra ‘09 - ‘10 Corolla ’09 – ‘10 Matrix ’09 - '10 Highlander• ’08 – ‘10 *Hybrids included. SSC 90k will apply to V6 Camry & Avalon Visit CrownToyota.com or Call 800 276 9699
    • 29. Nancy King Service Campaign 90L A0A Fix Reshape pedal Reinforcement Bar Modify Carpet (aka shim) All Weather Floor Mats 7 Sizes Available Brake override (Extra Measure of Confidence) Phase 1 – Denso Pedal Camry Phase 2 – CTS Pedal Camry Production Yes Yes Change Which Phased in All models completed Models? Camry and Avalon completed Visit CrownToyota.com or Call 800 276 9699
    • 30. Roberta Jurgensen / Anna Stratton Raffle Crown Toyota Gift Cards: 4 Gift Cards - $25.00 Value Crown Toyota Gift Card Additional Gifts Visit CrownToyota.com or Call 800 276 9699
    • 31. Thank you for joining us!