The Flexibility of Open Source: A Case Study of a large Corporate Intranet

The Flexibility of Open Source Matt Hamilton A Case Study of a large Corporate Intranet Matt Hamilton Technical Director, Netsight

Agenda - Introduction ➡ Who is Belron®? ➡ Project History - Initial Requirements - What is Plone? ➡ The Flexibility of Open Source - Development Timeline ➡ Initial Intranet Launch ➡ Subsequent development and evolution Matt Hamilton IMS 09 - 2nd Nov 2009 2

Introduction - Adaptability “ The Intranet is intuitive, easy to use and friendly. It's key strength is it's adaptability. - Naz Latif, Communications Executive, Belron® Matt Hamilton IMS 09 - 2nd Nov 2009 3

Development Progress 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 4

Who is Belron®? You probably know them as: Matt Hamilton IMS 09 - 2nd Nov 2009 5

Who is Belron®? But they are also known as: Matt Hamilton IMS 09 - 2nd Nov 2009 6

Who is Belron®? Belron® is the world's largest vehicle glass repair and replacement company, generating revenues of €2,159.2 million in 2008. Every three seconds a Belron® business replaces a piece of glass or repairs a windscreen. They have over 1,800 service centres and 8,000 mobile repair vehicles serving over nine million motorists worldwide. Matt Hamilton IMS 09 - 2nd Nov 2009 7

History In 2006 Belron® engaged Netsight with the objective of procuring a new global management-level Intranet to facilitate the communication of information throughout their worldwide operations. Matt Hamilton IMS 09 - 2nd Nov 2009 8

Goal Their primary goal was to provide a secure, efﬁcient and user friendly mechanism for sharing information within their organisation’s leadership. Matt Hamilton IMS 09 - 2nd Nov 2009 9

Initial Requirements - Needed a way to better communicate with internal staff - Had an existing Sharepoint system, acting as a document store, but they needed to actually communicate - Very strong requirement to adhere to brand guidelines Matt Hamilton IMS 09 - 2nd Nov 2009 10

What is Plone? Plone is among the top 2% of all open source projects worldwide, with 200 core developers and more than 300 solution providers in 57 countries. The project has been actively developed since 2001, is available in more than 40 languages, and has the best security track record of any major CMS. It is owned by the Plone Foundation, a 501(c)(3) not-for-proﬁt organisation, and is available for all major operating systems Plone Conference 2009, Budapest Matt Hamilton IMS 09 - 2nd Nov 2009 11

Flexibility of Open Source The inherent flexibility in Open Source software, brought about by having access to the source code, means that the system can change as you need it to – you are not restricted to a fixed feature set. With Open Source software you can customise the system to fit your requirements, not the other way around. Matt Hamilton IMS 09 - 2nd Nov 2009 12

Why They Chose Plone - Lower initial costs - Greater ﬂexibility than comparable proprietary alternatives. - Ability to expand and grow the system as requirements were identiﬁed and business processes evolve - Stay in full control of their system, investing in the areas proving to be most valuable. - Experiment with different ideas for approaching the problem without incurring licence fees. Matt Hamilton IMS 09 - 2nd Nov 2009 13

Project Results 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 14

Initial Intranet Launch - Launched in Jun 2007 ➡ Initial user base of 600 management level employees worldwide - News, events, documents, contact directories Matt Hamilton IMS 09 - 2nd Nov 2009 15

Initial Functionality Matt Hamilton IMS 09 - 2nd Nov 2009 16

Initial Functionality Search Personalisation Matt Hamilton IMS 09 - 2nd Nov 2009 17

Initial Functionality Employee Directories Matt Hamilton IMS 09 - 2nd Nov 2009 18

Initial Functionality Access Control & Membership Matt Hamilton IMS 09 - 2nd Nov 2009 19

AdLab Launched - Search TV & Radio adverts worldwide - Rate speciﬁc parts of adverts Matt Hamilton IMS 09 - 2nd Nov 2009 21

Technical Issue Tracker Matt Hamilton IMS 09 - 2nd Nov 2009 22

Forums Matt Hamilton IMS 09 - 2nd Nov 2009 23

Blogs Matt Hamilton IMS 09 - 2nd Nov 2009 24

Management Stats Reports Matt Hamilton IMS 09 - 2nd Nov 2009 26

Carglass® Belux Intranet Launched Matt Hamilton IMS 09 - 2nd Nov 2009 27

Legal Microsite Matt Hamilton IMS 09 - 2nd Nov 2009 28

Marketing Case Studies Matt Hamilton IMS 09 - 2nd Nov 2009 29

Customer Service Recognition Matt Hamilton IMS 09 - 2nd Nov 2009 31

KPI Graphs & GPRS Quality Data Matt Hamilton IMS 09 - 2nd Nov 2009 32

Additional Microsites Matt Hamilton IMS 09 - 2nd Nov 2009 33

The Future - Carglass®Germany Intranet currently in development - Carglass®Spain Intranet currently in development - Belron.net ‘Research Wall’ - ‘Best of Belron® 2010’ microsite Matt Hamilton IMS 09 - 2nd Nov 2009 35

Result “ Belron® have utilised Plone to bring business use cases & processes to life via the internet worldwide. The initial objective of efﬁcient communication and sharing of information globally has been achieved and is further improving every day. - Naz Latif, Communications Executive, Belron® Matt Hamilton IMS 09 - 2nd Nov 2009 36

Conclusion An Open Source CMS allows you to tailor your Intranet to your speciﬁc business needs and processes ➡ even if you don’t know all your requirements yet! Matt Hamilton IMS 09 - 2nd Nov 2009 37

Questions? Matt Hamilton Matt Hamilton matth@netsight.co.uk Stand 264

http://www.netsight.co.uk	84
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The Flexibility of Open Source: A Case Study of a large Corporate Intranet

by Matt Hamilton on Dec 10, 2009

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The Flexibility of Open Source: A Case Study of a large Corporate Intranet — Webinar Transcript