The Flexibility of Open Source
                  Matt Hamilton

      A Case Study of a large
        Corporate Intranet

...
Agenda


           - Introduction
                ➡   Who is Belron®?
                ➡   Project History


           - ...
Introduction - Adaptability




   “
                The Intranet is intuitive, easy to use and friendly.
                ...
Development Progress

            6;%%8%%%
                                                                 HI<$J5"4@D$1AA...
Who is   Belron®?



You probably know them as:




Matt Hamilton       IMS 09 - 2nd Nov 2009             5
Who is   Belron®?



But they are also known as:




Matt Hamilton         IMS 09 - 2nd Nov 2009             6
Who is   Belron®?




          Belron® is the world's largest vehicle glass
          repair and replacement company, gen...
History




          In 2006 Belron® engaged Netsight with the
          objective of procuring a new global
          ma...
Goal




          Their primary goal was to provide a
          secure, efficient and user friendly
          mechanism fo...
Initial Requirements


           - Needed a way to better communicate
             with internal staff
           - Had a...
What is Plone?

                                                Plone is among the top 2% of all
                         ...
Flexibility of Open Source


                The inherent flexibility in Open Source
                software, brought abou...
Why They Chose Plone

     -     Lower initial costs

     -     Greater flexibility than comparable proprietary
          ...
Project Results

            6;%%8%%%
                                                                 HI<$J5"4@D$1AA.A
  ...
Initial Intranet Launch



           - Launched in Jun 2007
                ➡ Initial user base of 600 management level
 ...
Initial Functionality




Matt Hamilton   IMS 09 - 2nd Nov 2009          16
Initial Functionality

                Search                     Personalisation




Matt Hamilton            IMS 09 - 2n...
Initial Functionality
Employee Directories




Matt Hamilton          IMS 09 - 2nd Nov 2009          18
Initial Functionality

 Access Control &
 Membership




Matt Hamilton       IMS 09 - 2nd Nov 2009          19
Project Results

            6;%%8%%%
                                                                 HI<$J5"4@D$1AA.A
  ...
AdLab Launched




- Search TV & Radio adverts
  worldwide
- Rate specific parts of
  adverts


Matt Hamilton              ...
Technical Issue Tracker




Matt Hamilton   IMS 09 - 2nd Nov 2009   22
Forums




Matt Hamilton   IMS 09 - 2nd Nov 2009       23
Blogs




Matt Hamilton   IMS 09 - 2nd Nov 2009      24
Project Results

            6;%%8%%%
                                                                 HI<$J5"4@D$1AA.A
  ...
Management Stats Reports




Matt Hamilton      IMS 09 - 2nd Nov 2009   26
Carglass®   Belux Intranet Launched




Matt Hamilton               IMS 09 - 2nd Nov 2009   27
Legal Microsite




Matt Hamilton   IMS 09 - 2nd Nov 2009                28
Marketing Case Studies




Matt Hamilton   IMS 09 - 2nd Nov 2009   29
Project Results

            6;%%8%%%
                                                                 HI<$J5"4@D$1AA.A
  ...
Customer Service Recognition




Matt Hamilton         IMS 09 - 2nd Nov 2009   31
KPI Graphs & GPRS Quality Data




Matt Hamilton           IMS 09 - 2nd Nov 2009   32
Additional Microsites




Matt Hamilton   IMS 09 - 2nd Nov 2009    33
Project Results

            6;%%8%%%
                                                                 HI<$J5"4@D$1AA.A
  ...
The Future



           -    Carglass®Germany Intranet currently in
                development
           -    Carglass®...
Result




 “
            Belron® have utilised Plone to bring business use
            cases & processes to life via the ...
Conclusion




          An Open Source CMS allows you to tailor your
          Intranet to your specific business needs an...
Questions?
 Matt Hamilton
    Matt Hamilton
 matth@netsight.co.uk




    Stand 264
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The Flexibility of Open Source: A Case Study of a large Corporate Intranet

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The advantages of Open Source systems go beyond simple cost savings. Content management by its very nature requires a significant level of customisation and integration to meet business requirements. By not prohibiting the inspection and modification of the source code, Open Source enables a level of flexibility not available with proprietary systems.

This talk will present a case study of the process one corporation, Belron®, went through in the development of a corporate Intranet based on Plone. Belron® is the world's largest vehicle glass repair and replacement company, owning some of the best known brands in the industry including Carglass®, Autoglass®, O'Brien® and Safelite®. Belron® employs more than 19, 500 people working in 28 countries worldwide.

In this talk you will see how the flexibility of Open Source allowed an initial modest Intranet to adapt and grow over time to an organisation's evolving requirements, and the development of multiple sub-sites, specific business processes and multilingual support. You will also see how Open Source's licensing model allows un-fettered growth and deployment of the Intranet to multiple countries.

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The Flexibility of Open Source: A Case Study of a large Corporate Intranet

  1. 1. The Flexibility of Open Source Matt Hamilton A Case Study of a large Corporate Intranet Matt Hamilton Technical Director, Netsight
  2. 2. Agenda - Introduction ➡ Who is Belron®? ➡ Project History - Initial Requirements - What is Plone? ➡ The Flexibility of Open Source - Development Timeline ➡ Initial Intranet Launch ➡ Subsequent development and evolution Matt Hamilton IMS 09 - 2nd Nov 2009 2
  3. 3. Introduction - Adaptability “ The Intranet is intuitive, easy to use and friendly. It's key strength is it's adaptability. - Naz Latif, Communications Executive, Belron® Matt Hamilton IMS 09 - 2nd Nov 2009 3
  4. 4. Development Progress 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 4
  5. 5. Who is Belron®? You probably know them as: Matt Hamilton IMS 09 - 2nd Nov 2009 5
  6. 6. Who is Belron®? But they are also known as: Matt Hamilton IMS 09 - 2nd Nov 2009 6
  7. 7. Who is Belron®? Belron® is the world's largest vehicle glass repair and replacement company, generating revenues of €2,159.2 million in 2008. Every three seconds a Belron® business replaces a piece of glass or repairs a windscreen. They have over 1,800 service centres and 8,000 mobile repair vehicles serving over nine million motorists worldwide. Matt Hamilton IMS 09 - 2nd Nov 2009 7
  8. 8. History In 2006 Belron® engaged Netsight with the objective of procuring a new global management-level Intranet to facilitate the communication of information throughout their worldwide operations. Matt Hamilton IMS 09 - 2nd Nov 2009 8
  9. 9. Goal Their primary goal was to provide a secure, efficient and user friendly mechanism for sharing information within their organisation’s leadership. Matt Hamilton IMS 09 - 2nd Nov 2009 9
  10. 10. Initial Requirements - Needed a way to better communicate with internal staff - Had an existing Sharepoint system, acting as a document store, but they needed to actually communicate - Very strong requirement to adhere to brand guidelines Matt Hamilton IMS 09 - 2nd Nov 2009 10
  11. 11. What is Plone? Plone is among the top 2% of all open source projects worldwide, with 200 core developers and more than 300 solution providers in 57 countries. The project has been actively developed since 2001, is available in more than 40 languages, and has the best security track record of any major CMS. It is owned by the Plone Foundation, a 501(c)(3) not-for-profit organisation, and is available for all major operating systems Plone Conference 2009, Budapest Matt Hamilton IMS 09 - 2nd Nov 2009 11
  12. 12. Flexibility of Open Source The inherent flexibility in Open Source software, brought about by having access to the source code, means that the system can change as you need it to – you are not restricted to a fixed feature set. With Open Source software you can customise the system to fit your requirements, not the other way around.  Matt Hamilton IMS 09 - 2nd Nov 2009 12
  13. 13. Why They Chose Plone - Lower initial costs - Greater flexibility than comparable proprietary alternatives. - Ability to expand and grow the system as requirements were identified and business processes evolve - Stay in full control of their system, investing in the areas proving to be most valuable. - Experiment with different ideas for approaching the problem without incurring licence fees. Matt Hamilton IMS 09 - 2nd Nov 2009 13
  14. 14. Project Results 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 14
  15. 15. Initial Intranet Launch - Launched in Jun 2007 ➡ Initial user base of 600 management level employees worldwide - News, events, documents, contact directories Matt Hamilton IMS 09 - 2nd Nov 2009 15
  16. 16. Initial Functionality Matt Hamilton IMS 09 - 2nd Nov 2009 16
  17. 17. Initial Functionality Search Personalisation Matt Hamilton IMS 09 - 2nd Nov 2009 17
  18. 18. Initial Functionality Employee Directories Matt Hamilton IMS 09 - 2nd Nov 2009 18
  19. 19. Initial Functionality Access Control & Membership Matt Hamilton IMS 09 - 2nd Nov 2009 19
  20. 20. Project Results 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 20
  21. 21. AdLab Launched - Search TV & Radio adverts worldwide - Rate specific parts of adverts Matt Hamilton IMS 09 - 2nd Nov 2009 21
  22. 22. Technical Issue Tracker Matt Hamilton IMS 09 - 2nd Nov 2009 22
  23. 23. Forums Matt Hamilton IMS 09 - 2nd Nov 2009 23
  24. 24. Blogs Matt Hamilton IMS 09 - 2nd Nov 2009 24
  25. 25. Project Results 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 25
  26. 26. Management Stats Reports Matt Hamilton IMS 09 - 2nd Nov 2009 26
  27. 27. Carglass® Belux Intranet Launched Matt Hamilton IMS 09 - 2nd Nov 2009 27
  28. 28. Legal Microsite Matt Hamilton IMS 09 - 2nd Nov 2009 28
  29. 29. Marketing Case Studies Matt Hamilton IMS 09 - 2nd Nov 2009 29
  30. 30. Project Results 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 30
  31. 31. Customer Service Recognition Matt Hamilton IMS 09 - 2nd Nov 2009 31
  32. 32. KPI Graphs & GPRS Quality Data Matt Hamilton IMS 09 - 2nd Nov 2009 32
  33. 33. Additional Microsites Matt Hamilton IMS 09 - 2nd Nov 2009 33
  34. 34. Project Results 6;%%8%%% HI<$J5"4@D$1AA.A 6:7%8%%% ?.2">$F.4+G$ '=*5CD=+.$?"0#*@.A$ KE4>C(..$ 6:%%8%%% 1L"5A$ P5=Q?=#20">$B.>0R$ Costs '=*5CD=+. =#+5"#.+$>"0#*@.A 697%8%%% <#=+=">$<#+5"#.+$ '2E+$D+"+D$ '"5M.+=#2$ ?"0#*@ 5.4C5+D$"AA.A N"D.$O+0A=.D 69%%8%%% B>C2D$?"0#*@.A 67%8%%% 1A?"/$?"0#*@.A P.*@#=*">$<DD0.$P5"*M.5 6% !"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3 Matt Hamilton IMS 09 - 2nd Nov 2009 34
  35. 35. The Future - Carglass®Germany Intranet currently in development - Carglass®Spain Intranet currently in development - Belron.net ‘Research Wall’ - ‘Best of Belron® 2010’ microsite Matt Hamilton IMS 09 - 2nd Nov 2009 35
  36. 36. Result “ Belron® have utilised Plone to bring business use cases & processes to life via the internet worldwide. The initial objective of efficient communication and sharing of information globally has been achieved and is further improving every day. - Naz Latif, Communications Executive, Belron® Matt Hamilton IMS 09 - 2nd Nov 2009 36
  37. 37. Conclusion An Open Source CMS allows you to tailor your Intranet to your specific business needs and processes ➡ even if you don’t know all your requirements yet! Matt Hamilton IMS 09 - 2nd Nov 2009 37
  38. 38. Questions? Matt Hamilton Matt Hamilton matth@netsight.co.uk Stand 264
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