Emotions of any kind are disruptive to organizations.
Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
Emotions are negative or positive responses to a work environment event.
Personality and mood determine the intensity of the emotional response.
Emotions can influence a broad range of work performance and job satisfaction variables.
Implications of the theory:
Individual response reflects emotions and mood cycles.
Current and past emotions affect job satisfaction.
Emotional fluctuations create variations in job satisfaction and performance.
Both negative and positive emotions can distract workers and reduce job performance.
Affective Events Theory (AET) E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.
Lucy has a high need for achievement and likes to come to work and focus on her job only. If you were Lucy’s manager, how could you get her to feel more emotion at work? Would you want her to? Why or why not? Discuss with a classmate.
Roberto comes to class and sits quietly looking content and relaxed. The teacher is guessing that Roberto is
Low on negative affect High on positive affect High on negative affect Low on positive affect Chapter Check-Up: Emotions and Moods Discuss with a neighbor why Roberto, who is seemingly happy but calm, isn’t just low on positive affect.