C13 technology management
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  • 1. Operations Management Technology Management Chapter 13 OPM 533 13-
  • 2.
    • Technology is not a cure-all, but managing technology is certainly a major ingredient in building firms with a future.
    Technology OPM 533 13-
  • 3. Using the Internet
    • Boeing & Lufthansa put maintenance info online for worldwide access
    • Medical equipment manufacturer exchange 3D design info, in real time, with customers around the world
    • Robotics manufacturer has web-enabled factory
    • Master lock uses Internet to make info available to suppliers
    • Ronald Tool Co. builds product from customer specs sent via the Internet
    • Caterpillar Inc sells industrial parts through e-commerce
    • State Street Bank uses the web to support global customer relationships
    OPM 533 13-
  • 4. Design Technology 1. Computer-Aided Design (CAD)
    • Refers to the use of computers to interactively design products and prepares engineering documentation
    • Extensions:
      • Design for Manufacture and Assembly (DFMA) – enables testing of design integration before manufacturing
      • 3-D Object Modeling – enables the building of small models of the product
    OPM 533 13-
  • 5. 3-D Object modeling OPM 533 13-
  • 6.
    • Standard for exchange of CAD data
    • Includes 3-D CAD data
    • Enhances collaboration using talent wherever it is in the world reducing design lead time and development cost
    OPM 533 13- Design Technology 2. Standard for the Exchange of Product Data (STEP)
  • 7. Design Technology 3. Computer-Aided Manufacturing (CAM)
    • Refers to the use of specialized computer programs to direct and control manufacturing equipment
    OPM 533 13-
  • 8.
    • Product quality
    • Shorter design time
    • Production costs reduction
    • Database availability
    • New range of capabilities
    • Reduces need for “similar” parts
    Design Technology Benefits of CAD/CAM OPM 533 13-
  • 9. Design Technology 4. Virtual Reality
    • Enables creation of a “virtual model”
    • Help test integration of design
    • Enables users to “try product” before manufacturing (also enables customer to try product before purchase)
    OPM 533 13-
  • 10. Virtual Reality Technology OPM 533 13-
  • 11. Production Technology
    • Numerically controlled machines
    • Process control
    • Vision Systems
    • Robots
    • Automated Storage and Retrieval Systems (ASRS)
    • Automated Guided Vehicles (AGV)
    • Flexible Manufacturing Systems (FMS)
    • Computer Integrated Manufacturing (CIM)
    OPM 533 13-
  • 12.
    • Numerical Control (NC) – machine can be controlled electronically
    • Computer Numerically Controlled (CNC) – machine actually has its own microprocessor and memory
    • Direct Numerical Control (DNC) – wired to a central computer
    Production Technology 1. Numerical Control OPM 533 13-
  • 13.
    • Sensors, often analog devices, collect data
    • Analog devises read data on some periodic basis, perhaps once a minute or once a second
    • Measurements are translated into digital signals, and transmitted to a digital computer
    • Computer programs read the file (the digital data) and analyze the data
    • Output may be a: message on printer or console, signal to a motor to change a value setting, warning light or horn, process control chart, etc.
    Production Technology 2. Process Control OPM 533 13-
  • 14. Process-control software OPM 533 13-
  • 15.
    • Combine video and computer technology
    • Often used in inspection roles
    • Consistently accurate, do not become bored, of modest cost
    Production Technology 3. Vision Systems OPM 533 13-
  • 16. Vision System OPM 533 13-
  • 17.
    • Machines that hold, move, or grasp items
    • Perform monotonous or dangerous tasks
    • Used when speed, accuracy, or strength are needed
    Production Technology 4. Robots OPM 533 13-
  • 18. Types of Robots Prepared by: Shatina Saad @ FPP OPM 533 13-
  • 19.
    • Provide for automated placement and withdrawal of parts and products into and from designated places in the warehouse.
    • Particularly useful in inventory and test areas of manufacturing firms
    Production Technology 5. Automated Storage and Retrieval System (ASRS) OPM 533 13-
  • 20.
    • Material handling machines
    • Used to move parts & equipment in manufacturing
    • May be used to deliver mail & meals in service facilities
    Production Technology 6. Automatic Guided Vehicles (AGV) OPM 533 13-
  • 21.
    • Using automated machines (DNC) & materials handling equipment together
    • Often connected to centralized computer
    • Also called automated work cell
    Production Technology 7. Flexible Manufacturing Systems (FMS) OPM 533 13-
  • 22.
    • Advantages
      • Faster, lower-cost changes from one part to another
      • Lower direct labor costs
      • Consistent, and perhaps better quality
    • Disadvantages
      • Limited ability to adapt to product mix changes
      • Requires substantial preplanning and capital expenditures
      • Technological problems of exact component positioning and precise timing
      • Tooling and fixture requirements
    Production Technology FMS – Pros & Cons OPM 533 13-
  • 23. Production Technology Flexible Manufacturing Systems (FMS) OPM 533 13-
  • 24.
    • Manufacturing system that combines CAM with engineering (CAD), & production and inventory control
    • Computer-aided design (CAD) creates code to run DNC machine
    Production Technology 8. Computer Integrated Manufacturing (CIM) OPM 533 13-
  • 25. Equipment Options and Utilization OPM 533 13-
  • 26. Use of Information Technology at North American Manufacturing Plants OPM 533 13-
  • 27. Technology Impacts in Services
    • Financial services
    • Education
    • Utilities and government
    • Restaurants and foods
    • Communications
    • Hotels
    • Wholesales/retail trade
    • Transportation
    • Health care
    • Airlines
    OPM 533 13-
  • 28. Technology in Services OPM 533 13- Service Industry Example Financial services Debit cards, electronic funds transfer, ATMs, Internet stock trading Education Electronic bulletin boards, on-line journals Utilities and government Automated one-man garbage trucks, optical mail sorters, scanners, flood warning systems Restaurants and foods Wireless orders from waiters to kitchen, robot butchering, transponders on cars to track drive-thru Communication Electronic publishing, interactive TV Hotels Electronic check-in/check-out, electronic key/lock systems Wholesale/retail trade Point-of-sale terminals, e-commerce, electronic communication between store and supplier, bar coded data
  • 29. Technology in Services - Continued OPM 533 13- Service Industry Example Transportation Automatic toll booths, satellite-directed navigation systems, route planning, progress monitoring Health care On-line patient monitoring, on-line medical information systems, robotic surgery, expert system diagnosis assistance Airlines Ticket less travel, scheduling, Internet ticket sales, improved navigation and route planning
  • 30. Technology in service OPM 533 13-
  • 31. DSS, MIS and Transaction Processing in Operations Management OPM 533 13-
  • 32. MIS and Transaction Processing in Operations Management OPM 533 13-
  • 33. Expert System
    • Make decisions faster than the expert
    • Derive the benefits of having the expert present
    • Equal and surpass, at least in terms of consistency, the human expert
    • Free the human expert for other work
    • Can be disseminated to numerous non-experts for education and training
    OPM 533 13-
  • 34. How an Expert Scheduling System Works OPM 533 13-
  • 35. To Gain Competitive Advantage Through Technology
    • Have a strategic vision
    • Plan for a distant time horizon
    • Have a focused product line and know your product and customer
    • Tie strong internal technical capabilities to your strategy
    • Build learning organizations that can effectively implement the changes necessary for constructive use of technology
    OPM 533 13-
  • 36. Enterprise Resource Planning (ERP)
    • Packaged business software systems that allow companies to:
      • Automate and integrate the majority of their business processes
      • Share common data and practices across the entire enterprise
      • Produce and access information in a real-time environment
    OPM 533 13-
  • 37. Example of an ERP Systems OPM 533 13-
  • 38. MRP and ERP Information Flows, Integrated with Other Systems Prepared by: Shatina Saad @ FPP OPM 533 13-
  • 39. Advantages of ERP
    • Provides integration of supply-chain, production and administrative processes
    • Creates commonality of databases
    • Can incorporate improved, redesigned, “best processes”
    • Increased communication and collaboration worldwide
    • Helps integrate multiple sites and business units
    • Is packaged with a software core that is off-the-shelf coding
    • Can provide a strategic advantage over competitors
    OPM 533 13-
  • 40. Disadvantages of ERP
    • Is very expensive to purchase, and even more costly to customize
    • Requires major changes in the company and its processes to implement
    • Is such a complex program that many companies cannot adjust to it
    • Involves an ongoing process for implementation, which is often never completed
    • expertise in ERP is limited, with staffing an ongoing problem
    OPM 533 13-