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Is identifying and leveraging intellectual capital to create value and be competitive.
Is a conscious effort to get the right knowledge to the right people at the right time so that it can be shared and put into action.
Training as a Revenue Source
Marketing training with or alongside products can contribute significantly to a firm’s revenues.
Performance Consulting Approach Focusing on identifying and addressing root causes of performance problems Documenting and comparing high performers with typical performers Recognizing the interaction of individual and organizational factors Performance Consulting
Training Design (cont’d) Learner Readiness Self-Efficacy Motivation to Learn Ability to Learn
Training Design (cont’d) Have need to know why they are learning something. Have need to be self-directed. Bring more work-related experiences into the process. Employ a problem-solving approach to learning. Are motivated by both extrinsic and intrinsic factors. Adult Learning Principles
Cost and greater emphasis on internal linking of training to organizational strategies, and other issues.
Increasing popularity of vendor training/certification
Government-supported job training
Educational assistance programs
Combination Training Approaches Forms of Cooperative Training School-to-Work Transition Apprentice Training Internship
FIGURE 9-9 Most Common Apprenticeship Occupations Source: U.S. Department of Labor, 2006, www.dol.gov.
Combination Training Approaches (cont’d) Instructor-Led Training Classroom Training Conference Training Corporate “Universities”
Effective New Employee Orientation Sample Sample Sample Sample Sample Sample Sample Prepare for new employees Consider using mentors Use an orientation checklist Cover needed information Present orientation information effectively Avoid information overload Evaluate and follow up Making Employee Orientation More Effective