Designing Customer Experiences
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  • 1. Designing Customer Experiences By: Haider Al-Mosawi @haideralmosawi
  • 2. Presentation Goals GOAL #1Focus On The Customer Experience GOAL #2Build Systems Within Your Startup
  • 3. Questions…1- Do you have a startup?2- What does your startup offer? (Web service, mobile application, physical products, offline services)3- What part of the business do youstruggle with the most?
  • 4. What Is The Customer Experience? How Do We Design It?
  • 5. Rational Or Emotional? Carbonnyc @ flickr
  • 6. “People may not remember exactlywhat you did, or what you said, butthey will always remember how you made them feel.” ~ Maya Angelou
  • 7. The Golden RuleTreat Your Customers The Way You Want To Be Treated… As A Customer.
  • 8. EMPATHY
  • 9. What does your customer want?What problem does he have?What is his customer journey?How does he feel about every step ofthe way?
  • 10. Your Company Profile
  • 11. ISSUES Self-Obsessed Defensive AggressiveMultiple Personalities Moody Fake Blame Game
  • 12. Your Company’s PersonalityIts Purpose In LifeWhat Others Say About ItWhat You Don’t Want Others ToSay About It
  • 13. Repeats
  • 14. Referrals
  • 15. :)@haideralmosawi