Business IT Management - Intro to CobiT & ITIL

IT ManagementIntro to CobiT & ITIL

Self Introduction Partner Owner of Mirae Kaze Consulting Specializes in Business IT Management, Open Source Solutions & Systems Development Based in Tanjung Aru Plaza, Kota Kinabalu

Short Background Microsoft .Net Developer for Tricubes Suria Sdn Bhd since 2005 IT Internal Auditor for Suria Capital Holdings Bhd in 2009 Attained Graduate Diploma in Business Information Systems from Auckland University of Technology in 2010

How do we value technology?

Geeks Point of View

Laupans Point of View

Business Priorities Getting from Point A to Point B Most economical Storage Space for carrying Goods Passenger Space for carrying Staff

Mathematical Formula forPerceived Value of Technology Formula used by Business B=(T-30D, Q@80% & $-50%) Formula used by IT IT=(T+30D, Q@120% & $=120%) By Dean Compton, ANZ Bank, New Zealand – IT Department

“Virtually everything in business today is anundifferentiated commodity, except how acompany manages its information. How youmanage your information determines whetheryou win or lose. How you use information maybe the one factor that determines its failure orsuccess – or runaway success”Bill Gates (2000)

Business Long Term Goals Increasing the value of shareholders investment Increase Profit Growing the Business Increase Revenue Streams (Penetrating into New Markets) Survival

Business Problems in ManagingIT What is IT? Which IT should I use? What value will I gain from my IT? What parts of IT should I manage? How do I manage my IT? How do I ensure that IT delivers the value it promised?

IT Management Frameworks –CobiT & ITIL Public Management Framework Guidelines that explains the “What” and the “How” in managing IT Collection of Good Practices Derived from Industry Standards Adopted World Wide

Higher Management What to manage?

Middle & LowerManagement How to manage?

CobiT & IT Governance

What is Control? CobiT defines Control as;“The policies, procedures, practices and organizational structures, designed to provide reasonable assurance that business objectives will be achieved and that undesired events will be prevented or detected and corrected.”

IT Governance Provide the information that the Enterprise needs to meet its objectives, IT resources need to be managed by a set of naturally grouped processes Integrates and institutionalizes good practices to ensure that the enterprises IT supports the business objectives

IT Governance IT Governance is the responsibility of executives and the board of directors and consists of the leadership, organizational structures and processes that ensure that the enterprises IT sustains and extends the organizations strategies and objectives.

CobiT Control Objectives for Information & Related Technologies Created by ISACA as a framework for IT Management and IT Governance First released in 1996 Complies with Sarbanes-Oxly Act (SOX) 2002

CobiT Bridge gaps between business risk, control needs and technical issues Starts from business requirements Is process-oriented, organising IT activities into a generally accepted process model. Identifies the major IT resources to be leveraged

CobiT Defines the management control objectives to be considered Incorporates major international standards Became the de facto standard for overall control of IT

CobiT as a framework As an IT framework for control & governance, CobiT focuses on 2 key areas; ◦ Providing the information required to support business objectives and requirements ◦ Treating information as the result of the combined application of IT-related resources that need to be managed by IT processes

CobiT as a framework Focused on 4 main characteristics ◦ Business - Focused ◦ Process - Oriented ◦ Controls - Based ◦ Measurement – Driven

IT Processes Ef fe ct Activities iv e ne Domains (4) Ef ss fic Processes (34) ie Co nc nf y id en tia In lit y te The CobiT Cube gr ity Av ai la bi li t y Re lia bi lit y Co m Business Requirements Applications pl iaIT Information nc Re e so Infrastructure ur ce People s

CobiT Cube – IT Processes Describes the IT life cycle with the help of 4 domains ◦ Plan and Organize ◦ Acquire and Implement ◦ Deliver and Support ◦ Monitor and Evaluate There are 34 processes across the 4 domain. The processes specify what the business needs to achieve its objectives.

IT Domain – Plan & Organize(PO) Objectives ◦ Formulating Strategy & Tactics ◦ Identifying how IT can best contribute to achieving business objectives ◦ Planning, Communication and managing the realization of the strategic vision.

IT Domain – Plan & Organize(PO) The IT Processes ◦ PO1 Define a strategic IT plan ◦ PO2 Define the information architecture ◦ PO3 Determine technological direction ◦ PO4 Define the IT processes, organizations and relationships ◦ PO5 Manage the IT investment ◦ PO6 Communicate management aims and directions ◦ PO7 Manage IT human resources ◦ PO8 Manage Quality ◦ PO9 Assess and manage IT risks ◦ PO10 Manage Projects

IT Domain – Acquire &Implement (AI) Objectives ◦ Identifying, developing or acquiring, implementing and integrating IT solutions ◦ Changes in and maintenance of existing systems

IT Domain – Acquire &Implement (AI) The IT Processes ◦ AI1 Identify automated solutions ◦ AI2 Acquire and maintain application software ◦ AI3 Acquire and maintain technology infrastructure ◦ AI4 Enable operation and use ◦ AI5 Procure IT resources ◦ AI6 Manage Changes ◦ AI7 Install and accredit solutions and changes

IT Domain – Delivery & Support(DS) Objectives ◦ The actual delivery of required services, including service delivery. ◦ The management of security, continuity, data and operational facilities. ◦ Service support for users

IT Domain – Delivery & Support(DS) The IT Processes ◦ DS1 Define and manage service levels ◦ DS2 Manage third-party services ◦ DS3 Manage performance and capacity ◦ DS4 Ensure continuous service ◦ DS5 Ensure systems security ◦ DS6 Identify and allocate costs ◦ DS7 Educate and train users ◦ DS8 Manage service desk and incidents ◦ DS9 Manage the configuration ◦ DS10 Manage Problems ◦ DS11 Manage Data ◦ DS12 Manage the physical environment ◦ DS13 Manage Operations

IT Domain – Monitor & Evaluate(ME) Objectives ◦ Performance management ◦ Monitoring of internal control ◦ Regulatory compliance ◦ Governance

IT Domain – Monitor & Evaluate(ME) The IT Processes ◦ ME1 Monitor and evaluate IT performance ◦ ME2 Monitor and evaluate internal control ◦ ME3 Ensure compliance with external requirements ◦ ME4 Provide IT governance

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Business IT Management - Intro to CobiT & ITIL

by Ahmad Hafeezi on Oct 06, 2011

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