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Concept of Accountability In Public Service
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Concept of Accountability In Public Service


Presented By: Abdul Hafeez Bhutta

Presented By: Abdul Hafeez Bhutta

Published in Career , Business
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  • 2. What is a Public Service?• A public service is a service which is provided by government to its citizens, either directly (through the public sector) or by financing private provision of services.• The term is associated with a social consensus that certain services should be available to all, regardless of income.
  • 3. The term “Public Services” includes• Electricity • Public library• Environmental protection • Public transportation• Fire service • Public housing• Gas • Social services• Health care • Telecommunications• Law enforcement • Town planning• Military • Waste management• Public broadcasting • Water supply network
  • 4. Accountability
  • 5. “Ethics are as important for the Public Servant as blood for the body” (Unknown)
  • 6. Accountability means• holding individuals and organizations responsible as objectively as possible• it refers to the spectrum of approaches, mechanisms and practices use by governments to ensure that their outputs meets the intended goals and standard• it applies to all government agencies that deliver public services to citizens
  • 7. Definition Model Clarity about task performance within standards and budgetsRequire to answer Obligation Vertically upward answerabilitywith reason Horizontal accountability Answerability Downward to citizens grievance redressal
  • 8. Accountability Generator Integrity Law & Rules 1. Ensure Optimum Use of Resource Internal & 2. End Corruption External Check Monitoring and CorrectiveInspection Audit Evaluation Measures Penalty Awards
  • 9. Accountability starts at home
  • 10. Types of Accountability1. Personal Accountability or Self Accountability2. Being Accountable to Friends3. Group Accountability4. Professional Accountability5. Public Accountability/Political Accountability
  • 11. Benefits of Accountability Accountability makes  Builds self-worth you reliable and builds  Admirable character an admirable character and gives you a feeling  Better productivity of satisfaction since you  Goal setting can be trusted.“Accountability leads us towards rectification”
  • 12. Islamic Concept of Accountability The word “hesab” is repeated more than eight times in Holy Quran. It relates to one’s obligation to account to Allah (SWT) on all matters pertaining to human endeavor for which every Muslim is ‘accountable’.Quran says, “Allah will not take you to task for that which is unintentional in you oaths. But He will take you to task for that which your hearts have garnered. And Allah is Forgiving. Clement.” (Chapter 2; Verse 225)
  • 13. Again says “Unto Allah (belongeth) whatsoever is in the heavens and whatsoever is in the earth; and whether ye make known what is in your minds or hide it, Allah will bring you to account for it. He will forgive whom He will and He will punish whom He will. Allah is Able to do all things.” (Chapter 2; Verse 284)We all shall be accountable on the Day of Judgment
  • 14. Our beloved Prophet Hazrat Muhammad (Sallallahu Alayhi Wa Sallam) set the highest standards of accountability. He said “Beware! Every one of you is a shepherd and everyone is answerable with regard to his flock. The Caliph is a shepherd over the people and shall be questioned about his subjects (as to how he conducted their affairs). A man is a guardian over the members of his family and shall be questioned about them (as to how he looked after their physical and moral well-being). A woman is a guardian over the household of her husband and his children and shall be questioned about them (as to how she managed the household and brought up the children). A slave is a guardian over the property of his master and shall be questioned about it (as to how he safeguarded his trust). Beware, every one of you is a guardian and every one of you shall be questioned with regard to his trust.” (Sahih Muslim Book 20 Hadith No. 4496)
  • 15. "0 people! The nations before you weredestroyed because if a noble personcommitted theft, they used to leave him, butif a weak person among them committedtheft, they used to inflict the legal punishmenton him. By Allah, if Fatimah, the daughter ofMuhammad committed theft, I will cut off herhand!”
  • 16. Constitutional Provisions Regarding Accountability In PakistanFourth Schedule of The Constitution Of Pakistan, 1973emphasizes on the appointments of Federal andProvincial Ombudsmen.
  • 17. Public Accountability Bodies In Pakistan The Auditor General’s Department Public Accounts Committee (PAC) Federal Investigation Agency Anti-Corruption Establishment National Accountability Bureau Office of The Federal & Provincial OmbudsmanEnactments• Government Servant (Conduct) Rules, 1964• The Civil Servants (Efficiency and Discipline) Rules, 1964• The Federal Investigation Act, 1974• Pakistan Penal Code XLV of 1860• The Prevention of Corruption Act, 1947
  • 18. "We are accountable for our decisions in personal lifeso why shouldnt we be just as accountable in our work life." Catherine Pulsifer
  • 19. For your patience