Your SlideShare is downloading. ×
0
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Visual Modeling Within UCD (English)
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Visual Modeling Within UCD (English)

1,467

Published on

SHORT DESCRIPTION: …

SHORT DESCRIPTION:

A deep understanding of end-users is key to effective development. Visual modeling helps transforming these requirements efficiently into a common understanding of the system and leverage communication between stakeholders. Complementary models provide a comprehensive view on the system from an end-user perspective and serve as a basis for easy-to-use UIs.

Holger Deist (SAP AG, UX Methods Team) und Wolfgang Teusch (SAP AG, Solution Management) geben anhand eines konkreten Entwicklungsprojektes einen Einblick in Methoden des Visual Modeling im User-Centered-Design-Prozess, mit denen sich die Qualität und Geschwindigkeit in der Softwareentwicklung steigern lassen.

DETAILED DESCRIPTION:

Als weltweit führender Anbieter von Business-Software hat die SAP AG die Bedeutung von User Experience als wichtigen Erfolgsfaktor erkannt. Die SAP AG verfügt mittlerweile über einen sehr ausdifferenzierten User-Centered-Design (UCD) Prozess, der als integraler Bestandteil des Produktentwicklungsprozesses die methodischen Grundlagen für die Entwicklung nutzerzentrierter Anwendungen definiert.

Ein solcher Paradigmenwandel - von einer stark funktional ausgeprägten Produktentwicklung hin zu einem ganzheitlichen Produktdesign - benötigt Zeit, um im gesamten Portfolio im Markt sichtbar zu werden: Neben der organisatorischen Einbettung des UCD Prozesses, müssen sich die Arbeitsmethoden einer Vielzahl von Mitarbeitern (derzeit etwa 50.000) entsprechend ändern, um Leistungsumfang und Komplexität der SAP Anwendungen stärker am Endbenutzer ausrichten zu können. Ein solcher Wandel eines Großunternehmens verhält sich im Vergleich zu einer Interactive-Agentur in etwa wie die Kurskorrektur eines Supertankers zu der eines Schnellbootes.

Holger Deist (SAP AG, UX Methods Team) und Wolfgang Teusch (SAP AG, Solution Management) geben anhand eines konkreten Entwicklungsprojektes einen Einblick in Methoden des Visual Modeling im User-Centered-Design-Prozess, mit denen sich die Qualität und Geschwindigkeit in der Softwareentwicklung steigern lassen. Unterschiedliche visuelle Modelle, die in User Research und Conceptual Design die jeweiligen Aspekte der User Experience aus Endbenutzersicht beleuchten, ermöglichen die einzelnen Blickwinckel der Projektbeteiligten zu einer konsistenten Gesamtsicht auf das Produkt zusammenzuführen. Sie schaffen somit nicht nur eine solide strukturelle Grundlage für das User Interface Design der Software, sondern stellen auch ein hervorragendes Kommunikationstool für alle Projektbeteiligten dar.

Teilnehmer können nach dem Vortrag 'Visual Modeling im UCD Prozess'

_User Research als notwendige Grundlage für ein fundiertes Conceptual Design und erfolgreiches UI Design erkennen
_die enge Zusammenarbeit aller Projektbeteiligter im UCD Prozess als notwendige Erfolgsvoraussetzung identifizieren
_die grundlegenden Konzepte und Vorteile von Task-Flow-Diagramm, Visual Use Cases, User Object Model und Information Architecture Diagram im Designprozess erklären

Holger Deist studied Industrial Design with focus on system design and human factors. After stops in product concept development and marketing he worked as an information architect and usability consultant for interactive agencies responsible for research and conceptual design of e.g. intranets, online shops and online banking platforms. He joined SAP Germany in 2005 as a usability & design consultant and moved to the Research, Standards & Methods team of SAP User Experience in 2007.

Dr. Wolfgang Teusch studied Mathematics and has a Ph.D. in Economics. He worked as an assistant professor in the department of Economics and Social Sciences. In 1985 he moved to SAP and worked as developer in controlling and funds management. As development manager for funds management he co-founded the IBU Public Sector in 1994. He worked in sales for two years and since 2002 he is solution manager for Records and Case Management.

Published in: Design, Technology, Education
0 Comments
7 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,467
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
84
Comments
0
Likes
7
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Visual Modeling Within the UCD Process IA Konferenz 2009 Holger Deist, SAP User Experience – Research, Standards & Methods Dr. Wolfgang Teusch, SAP Industry Solution Management Hamburg, May 16, 2009
  • 2. Introduction What is our focus? User-centered design (UCD) process @ SAP Case study: Re-design of a cross-industry business software Visual modeling in user research and conceptual design What is our message? visual modeling of task flows / use cases, object structures and information architecture leverages communication and a common, comprehensive understanding between all stakeholders A successful product design requires the integration of end-users from the beginning Agile structures enhance quality and speed within research and development © SAP AG 2009
  • 3. Agenda 1. Introduction 2. User-Centered Design @ SAP 3. Case Study: Visual Modeling in User Research & Conceptual Design 4. Summary 5. Question & Answers © SAP AG 2009
  • 4. A Miss is as Good as a Mile … What the CTO described What was communicated What product management specified What development programmed What the field sold What the user needed © SAP AG 2009
  • 5. Getting it right the first time: UCD @ SAP More details: www.sapdesignguild.org © SAP AG 2009
  • 6. Getting it right the first time: UCD @ SAP Determine UCD Determine UCD activities activities Plan resources, Plan resources, timeline, budget timeline, budget More details: www.sapdesignguild.org © SAP AG 2009
  • 7. Getting it right the first time: UCD @ SAP Understand the market Understand the market and business opportunity and business opportunity Update // create user Update create user profiles profiles Understand users (goals, Understand users (goals, tasks, tools, painpoints tasks, tools, painpoints and needs) and needs) Derive user requirements Derive user requirements Update business process Update business process models models More details: www.sapdesignguild.org © SAP AG 2009
  • 8. Getting it right the first time: UCD @ SAP Define the product Define the product scope from an end- scope from an end- user perspective user perspective Develop use cases, Develop use cases, user object model & IA user object model & IA Validate prototypes Validate prototypes iteratively with end- iteratively with end- users users More details: www.sapdesignguild.org © SAP AG 2009
  • 9. Getting it right the first time: UCD @ SAP Ensure design Ensure design continuity as the continuity as the system is coded system is coded Update design if Update design if required required Validate modified Validate modified design with end- design with end- users users More details: www.sapdesignguild.org © SAP AG 2009
  • 10. Getting it right the first time: UCD @ SAP Measure the usability Measure the usability of released product of released product More details: www.sapdesignguild.org © SAP AG 2009
  • 11. Faster in Agile Teams Core Team (Solution Management, Development, UX) Close collaboration in all UCD phases Key competencies are bundled Common understanding of user requirements 360° view on system Parallel work instead of waterfall approach Internal collaboration with other departments External collaboration with third parties © SAP AG 2009
  • 12. Agenda 1. Introduction 2. User-Centered Design @ SAP 3. Case Study: Visual Modeling in User Research & Conceptual Design 4. Summary 5. Question & Answers © SAP AG 2009
  • 13. Modeling UX by Complementary Views 3. UI Design Information Architecture Use Cases User Object Model 2. Conceptual Design 1. Field Research © SAP AG 2009
  • 14. Modeling UX by Complementary Views 3. UI Design Field Research Identify, analyze and understand Information Architecture Goals Tasks Workarounds Use Cases User Object Model Painpoints and 2. Conceptual DesignNeeds of the targeted end-users show examplary model 1. Field Research © SAP AG 2009
  • 15. Modeling UX by Complementary Views Use Cases define the use, from the end-users' perspective, for accomplishing a specific goal within a system. A single use case describes a set of steps — a sequence of user interactions — to successfully accomplish the goal. The ‘use case brief’ outlines in a few sentences what the use case is about. The collection of all use cases defines the functional scope (everything that can be done with 3. UI Designsystem by all users). the A use case describes the ‘what’ and not the ‘how’. Information Architecture show examplary model Use Cases User Object Model 2. Conceptual Design 1. Field Research © SAP AG 2009
  • 16. Modeling UX by Complementary Views 3. UI Design Information Architecture Use Cases User Object Model 2. Conceptual Design User Object Model provides a holistic view on the system’s objects, their attributes and actions from an end-user perspective in the user’s language show examplary model 1. Field Research © SAP AG 2009
  • 17. Modeling UX by Complementary Views 3. UI Design Information Architecture The Information Architecture Diagram Use Cases User Object Model maps the groups, branches, and interrelations among the UI components of the application from an end-user 2. Conceptual Design perspective helps the team derive UI decisions based on a holistic understanding of the underlying application structure show examplary model 1. Field Research © SAP AG 2009
  • 18. Modeling UX by Complementary Views 3. UI Design UI Design Information Architecture The UI visualizes the underlying structures and processes of an application To design easy to-use UIs it is critical to understand and shape these Use Cases User Object Model structures and processes from an end-user perspective before Iterative prototyping is the sure path to achieving high-quality user 2. Conceptual Design interfaces 1. Field Research © SAP AG 2009
  • 19. Agenda 1. Introduction 2. User-Centered Design @ SAP 3. Case Study: Visual Modeling in User Research & Conceptual Design 4. Summary 5. Question & Answers © SAP AG 2009
  • 20. Summary UCD leverages efficiency within research and development Visual Modeling facilitates communication and a comprehensive understanding of the system regarding business processes and task flows / use cases object structures and information architecture A comprehensive understanding of the system from an end-user’s perspective provides a solid basis for deriving product strategy enables a modular, scalable architecture via focusing on the big picture avoids patchwork solutions that limit the flexibility and address isolated parts of the user‘s tasks © SAP AG 2009
  • 21. Agenda 1. Introduction 2. User-Centered Design @ SAP 3. Case Study: Visual Modeling in User Research & Conceptual Design 4. Summary 5. Question & Answers © SAP AG 2009
  • 22. Thank You! © SAP AG 2009
  • 23. Copyright 2009 SAP AG All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries. Business Objects is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (quot;SAP Groupquot;) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warrant. © SAP AG 2009

×