Asking and Answering Questions

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Asking and Answering Questions

  1. 1. ASKING AND ANSWERING QUESTIONS
  2. 2. Asking Questions <ul><li>Developmental Questions: </li></ul><ul><li>generate learner involvement and draw upon the background of the learners and allow them to learn from each others’ experience. </li></ul>
  3. 3. <ul><li>Leading Questions: </li></ul><ul><li>lead a learner to a reasonable answer and intended to build confidence </li></ul>
  4. 4. <ul><li>Check Questions: </li></ul><ul><li>let you know how well the learners are comprehending the material and build confidence in learners when they answer them correctly . </li></ul>
  5. 5. <ul><li>Rhetorical Questions: </li></ul><ul><li>are used to underscore a point and do not really require an answer. </li></ul><ul><li> </li></ul>
  6. 6. <ul><li>Poll Questions: </li></ul><ul><li>ask for a show of hands regarding how many learners are familiar with something and to learn about the background of the learners. </li></ul>
  7. 7. Questioning Techniques <ul><li>Using Open-Ended Questions: </li></ul><ul><li>How many of you have experience with …? </li></ul><ul><li>What do you think of it ? </li></ul><ul><li>Would anyone else like to comment ? </li></ul>
  8. 8. <ul><li>Keeping Questions and Clear: </li></ul><ul><li>Have a reason for Asking Each Question. </li></ul><ul><li>Use the Ask-Pause-Call-Evaluate Sequence. </li></ul>
  9. 9. Answering Questions <ul><li>How to Ask for Questions: </li></ul><ul><li>Asking for questions about every fifteen to twenty minutes is a good rule of thumb. </li></ul><ul><li>“ You look like you might have a question.” </li></ul>
  10. 10. <ul><li>How Not to Ask for Questions: </li></ul><ul><li>Learners won’t ask questions if you in any way communicate that you really don’t want to be asked. </li></ul>
  11. 11. Some typical ways that trainers discourage questions <ul><li>Making a comment a lot of material to be covered in a relatively short length of time </li></ul><ul><li>Asking idiot questions </li></ul><ul><li>Prefacing an answer with “As I stated earlier” </li></ul>
  12. 12. <ul><li>Looking at notes </li></ul><ul><li>Interrupting a learner to answer the questions </li></ul><ul><li>Frowning, looking at one’s watch </li></ul><ul><li>Not pausing after asking for questions </li></ul>
  13. 13. Techniques to encourage questions <ul><li>Tell the learners from the start that they can ask questions </li></ul><ul><li>Use statement “That’s a good questions.” </li></ul><ul><li>Look directly at the learner </li></ul>
  14. 14. <ul><li>If you don’t know the answer to a question, say so! </li></ul><ul><li>Make sure you understand what the learner is asking and be patient </li></ul><ul><li>Be sure everyone heard the question </li></ul><ul><li>After answering one learner’s question, ask if anyone else has a question </li></ul>

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