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Asking and Answering Questions

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  • 1. ASKING AND ANSWERING QUESTIONS
  • 2. Asking Questions
    • Developmental Questions:
    • generate learner involvement and draw upon the background of the learners and allow them to learn from each others’ experience.
  • 3.
    • Leading Questions:
    • lead a learner to a reasonable answer and intended to build confidence
  • 4.
    • Check Questions:
    • let you know how well the learners are comprehending the material and build confidence in learners when they answer them correctly .
  • 5.
    • Rhetorical Questions:
    • are used to underscore a point and do not really require an answer.
  • 6.
    • Poll Questions:
    • ask for a show of hands regarding how many learners are familiar with something and to learn about the background of the learners.
  • 7. Questioning Techniques
    • Using Open-Ended Questions:
    • How many of you have experience with …?
    • What do you think of it ?
    • Would anyone else like to comment ?
  • 8.
    • Keeping Questions and Clear:
    • Have a reason for Asking Each Question.
    • Use the Ask-Pause-Call-Evaluate Sequence.
  • 9. Answering Questions
    • How to Ask for Questions:
    • Asking for questions about every fifteen to twenty minutes is a good rule of thumb.
    • “ You look like you might have a question.”
  • 10.
    • How Not to Ask for Questions:
    • Learners won’t ask questions if you in any way communicate that you really don’t want to be asked.
  • 11. Some typical ways that trainers discourage questions
    • Making a comment a lot of material to be covered in a relatively short length of time
    • Asking idiot questions
    • Prefacing an answer with “As I stated earlier”
  • 12.
    • Looking at notes
    • Interrupting a learner to answer the questions
    • Frowning, looking at one’s watch
    • Not pausing after asking for questions
  • 13. Techniques to encourage questions
    • Tell the learners from the start that they can ask questions
    • Use statement “That’s a good questions.”
    • Look directly at the learner
  • 14.
    • If you don’t know the answer to a question, say so!
    • Make sure you understand what the learner is asking and be patient
    • Be sure everyone heard the question
    • After answering one learner’s question, ask if anyone else has a question
  • 15.  

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