GSummit SF 2014 - Gamification as a Strategy by Ankit Shah @AnkitAShah
 

GSummit SF 2014 - Gamification as a Strategy by Ankit Shah @AnkitAShah

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  • Summary: <br /> <br /> So, in summary:  <br /> We talked today about how got here. Moving from the Industrial Age, to the Information Age, to the Connected Age. <br /> And how in this age, organizations can no longer rely on information arbitrage or focus solely on efficiency to compete.   <br /> By focusing on new values like experimentation, autonomy and transparency, organizations become more responsive, and better equipped to deal with the new rules of the game. <br /> We shared some examples of tactics we and our clients have used to turn these dials. From hack days to AirBnB for travel to customer service teams having increased transparency. <br />

GSummit SF 2014 - Gamification as a Strategy by Ankit Shah @AnkitAShah GSummit SF 2014 - Gamification as a Strategy by Ankit Shah @AnkitAShah Presentation Transcript

  • INDUSTRIAL AGE
  • INFORMATION AGE
  • CONNECTED AGE
  • OLD WORLD vs. NEW WORLD
  • RESPONSIVENESS EFFICIENCY VS
  • THE RESPONSIVE ORGANIZATION
  • UN-LEARN THE PAST
  • RESPONSIVENESS EFFICIENCY VS
  • EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VS
  • EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESS
  • A COMMON PROBLEM…
  • Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • HACK DAY
  • Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • APPLYING THE FRAMEWORK INNOVATION LEADERSHIP CUSTOMER SERVICE
  • CUSTOMER SERVICE
  • Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • TRANSFORMATION CHALLENGING IS
  • Build a coalition Communicate Experiment DRIVE TRANSFORMATION
  • INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE