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  • Two terms I was unfamiliar with which I discovered I was doing after the fact

    Gamification – use of game thinking and mechanics in non-game contexts

    Arbejdsglaede – Scandinavian term for work gladness/joy or happiness at work

    Not found in other languages. Japanese has a word, karoshi, which means death by overwork, but that’s moving in the wrong direction.

    In English, job satisfaction is the nearest equivalent, but somehow seems lacking…
  • If you had to fly here, there’s a good chance you flew on an jetliner built by my employer

    So what does this have to do with gamification and arbejdsglaede?

    Well I give you this as background to show that if arbejdsglaede could happen
    at my workplace, you could make it happen in yours as well.

    Now Boeing’s a big company, so don’t get the idea that just because I’m doing this all of Boeing is doing it.
    But, I can talk about what we’ve done in our little corner of Boeing.

    Let me give you a little background on the primary way I’ve been involved with gamification at Boeing

    Now I’m a believe that work should at least be kind of fun and if it’s not, look for ways to make it fun.
    So throughout my career I’ve tried to inject some fun in simple ways into the work environment
    e.g. acronyms (EGRET), names (Agile Support Group), mnemonic devices (cartoons), process diagrams as commute map,
    Variation of buzzword bingo in virtual meeting et al

    Given my history, not surprising that I gamified our Agile Training Camp…
  • So there we were in 2008, 4 members of Boeing’s IT department who passionate about rolling out an Agile software development approach within IT
    We’d just successfully piloted an Agile version of our standard Application Development process and were trying to decide what’s next
    We reasoned that we needed to provide training in Agile so set out to create and approach and content that would show and tell Agile
    Somewhere along the way I got the idea of having a football theme for the class
    Outside of work, I was teaching a children’s Sunday School class that was set in the context of a movie studio theme which involved games and friendly competition. I wondered what would happen if we tried something similar in a corporate adult learning environment

    So we did. We didn’t really know what would happen or how adults would respond to this theme, but with some trepidation
    We tried it. It was scary the first time we asked students to get out of their seats and kick a football at a goalpost target on the
    Wall, I mean this stuff just wasn’t done in our environment. But they played along and we discovered that adult students are
    A lot like kids. Adults like to play games too!
  • The class we came up with incorporated a number of elements tied together by the football theme.

    The way the class works is we divide the students into two teams, X’s and O’s.
    Teams earn yardage by answering questions, completing exercises and enforcing class rules.
    Teams earn points by accumulating enough yardage to move their helmet down the field and into the end zone.
    Additional points are earned by kicking extra points and throwing a football at a target in endzone
    on a field laid out on the classroom floor.

    The trick is to balance the serious content with the theme so that the theme doesn’t overwhelm the intent of
    The class and augments the learning by providing micro breaks and rewards participation.
  • Surprises
    Recognition
    Take trivial things seriously
    Allegorize
    Relationships
    Simple - Low overhead
    Voluntary (as much as possible)
    Theme integrated with work
    Non –interfering with actual work
    Mindset of having fun is OK
    Courage to try
    Have fun with culture, but don’t be demeaning

Transcript

  • 1. Copyright © 2014 Boeing. All rights reserved. Gamification and Arbejdsglaede Ryan Kleps Ryan.d.kleps@boeing.com
  • 2. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology Pronunciation Guide  Gamification ~ Game – if - i - k - shun  Arbejdsglaede ~ Ah – bites – gleh – the
  • 3. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  World’s largest aerospace company headquartered in Chicago, IL  168,000 employees in 65 countries  Supports customers in 150 countries  Process Analyst in an IT department with large presence in Bellevue, WA Corporate Environment
  • 4. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  Next step in deploying Agile in IT  Designed for teams  Meaningful exercises  Demonstrate Agile  Low tech gamified theme Agile Training Camp Background
  • 5. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  Gamified – American football theme  Competitive & collaborative  Pomodoro time boxes  Multisensory  Self-policing  Fun Agile Training Camp Description
  • 6. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  St. Louis Uprising  Doug’s Surprise  Leftover Football  Crying MVP Arbejdsglaede Stories
  • 7. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  “Yardage” can be motivating  Non-football fans enjoy class  Theme promotes creativity  Great ratings  Shared experiences bring joy  Arbejdsglaede via Gamification Agile Training Camp Lessons
  • 8. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  Follow on class to Agile Training Camp  Designed for software teams using “Waterfall” approach  Cryptozoology “Hunt” theme  Mixed results on class – still learning  Need to better integrate theme and simplify mechanics Traditional Class Highlights & Lessons
  • 9. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  Boeing Agile Fantasy League - Fantasy Football theme  Teams earn points based on 4 categories of performance  4 Categories: Predictability, Value, Quality & Satisfaction  Competition provided some motivation to collaborate and excel  Need to automate and involve team members more Agile Metrics Highlights & Lessons
  • 10. Copyright © 2014 Boeing. All rights reserved. Engineering, Operations & Technology | Information Technology  It is possible to have arbejdsglaede in corporate setting  Have the courage to try  Gamification sandbox (keep the game contained – SDC)  Fun, relaxed environment promotes creativity  Competition can provide motivation to excellence  Take your work seriously enough to make it fun  Don’t take yourself too seriously Conclusions