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GSummit SF 2014 - Training & Engagement on The Front Line: The Delta Air Lines Way by Ponch Orendain @ponchOrendain
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GSummit SF 2014 - Training & Engagement on The Front Line: The Delta Air Lines Way by Ponch Orendain @ponchOrendain

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  • Use this template to create detailed storyboards for the eLearning. Copy and paste each interaction type to a new slide and define each page of the eLearning materials. Each slide should provide enough detail for the customer to sign-off on the design and a team to build the content.

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  • Use this template to create detailed storyboards for the eLearning. Copy and paste each interaction type to a new slide and define each page of the eLearning materials. Each slide should provide enough detail for the customer to sign-off on the design and a team to build the content.

    Each slide should support an enabling objective.
  • Transcript

    • 1. Ready, Set, Jet! The Social Learning Game ryan.mizusaki@delta.com The Social Learning Game
    • 2. The Challenge  8 Call Centers  4,800 Agents  36M Calls/Year  Training Cost = $104k/Hour
    • 3. Learn By Playing  Farmville  Words with Friends Know Your Audience  Conduct Focus Groups  Develop Concepts
    • 4. It’s A Game  Marketing  Badges  Freeplay/Demonstrations  Cutouts  Video Trailers
    • 5. Results  70M Top Travel Score  19 Cities  $97k Initial Cost
    • 6. Ready, Set, Jet! The Social Learning Game ryan.mizusaki@delta.com email: ponch.orendain@delta.com