GSummit SF 2014 - Training & Engagement on The Front Line: The Delta Air Lines Way by Ponch Orendain @ponchOrendain
 

GSummit SF 2014 - Training & Engagement on The Front Line: The Delta Air Lines Way by Ponch Orendain @ponchOrendain

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  • Use this template to create detailed storyboards for the eLearning. Copy and paste each interaction type to a new slide and define each page of the eLearning materials. Each slide should provide enough detail for the customer to sign-off on the design and a team to build the content. <br /> <br /> Each slide should support an enabling objective.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • TEXT & STATIC GRAPHIC: <br /> <br /> Instructions: <br /> Type the new Page Title in the header area. <br /> Type the text to appear on the screen in the “Text on screen” area. <br /> Graphic: If using an existing graphic file, type in the filename. Type in a description of the graphic.
  • Use this template to create detailed storyboards for the eLearning. Copy and paste each interaction type to a new slide and define each page of the eLearning materials. Each slide should provide enough detail for the customer to sign-off on the design and a team to build the content. <br /> <br /> Each slide should support an enabling objective.

GSummit SF 2014 - Training & Engagement on The Front Line: The Delta Air Lines Way by Ponch Orendain @ponchOrendain GSummit SF 2014 - Training & Engagement on The Front Line: The Delta Air Lines Way by Ponch Orendain @ponchOrendain Presentation Transcript

  • Ready, Set, Jet! The Social Learning Game ryan.mizusaki@delta.com The Social Learning Game
  • The Challenge  8 Call Centers  4,800 Agents  36M Calls/Year  Training Cost = $104k/Hour
  • Learn By Playing  Farmville  Words with Friends Know Your Audience  Conduct Focus Groups  Develop Concepts
  • It’s A Game  Marketing  Badges  Freeplay/Demonstrations  Cutouts  Video Trailers
  • Results  70M Top Travel Score  19 Cities  $97k Initial Cost
  • Ready, Set, Jet! The Social Learning Game ryan.mizusaki@delta.com email: ponch.orendain@delta.com