Enterprise 2.0 TechnologiesPresented by Gil YehudaGilYehuda.comhttp://www.flickr.com/photos/officenow/2630718479/in/set-72157606091459053/

Social takes on many forms6/12/2009© 2009 Gil Yehuda2

Technology Enablers6/12/2009© 2009 Gil Yehuda3

What these technologies address6/12/2009© 2009 Gil Yehuda4Filtered for relevance

Enterprise 2.0 anchoring toolsWikis provide a shared surface to create and link content.Forums provide a place to ask and answer questionsBlogs provide a channel for authentic and timely thought-leadershipSocial Networks provide a place to share information about myself, and connect to others in virtual teams.6/12/20095

Other Enterprise 2.0 technologies:Microsharing/Activity streamsMashupsRSSWidgetsPodcastingSocial BookmarksPrediction MarketsSocial Rating/Voting6/12/2009© 2009 Gil Yehuda6

Implementing SocialExternal-facing SocialCorporate blogsCustomer support forumsVoice of the Customer insightWiki based contributionsProduct feedback via rankings and ratingsSocial networking for brand awarenessRecruitmentInternal-facing SocialInternal blogsEmployee support forumsVoice of the Employee ideasWikis for collaborative document creationDirectional feedback via employee ratingsExpertise locationAlum networks6/12/2009© 2009 Gil Yehuda7

Corporate blogs

Customer support forums

Voice of the Customer insight

Wiki based contributions

Product feedback via rankings and ratings

Social networking for brand awareness

Recruitment

Internal blogs

Employee support forums

Voice of the Employee ideas

Wikis for collaborative document creation

Directional feedback via employee ratings

Expertise location

Alum networks

Gil Yehudagil@gilyehuda.comwww.gilyehuda.comThank you