A Project report on Management Information System Submitted by: Sasankajyoti Dutta Roll No. 06 MBE 3rd sem
TABLE OF CONTENTSOverviewHistoryAn Overview of Cmc LtdSignificant events in historyManagement information systemCmc world wideIndustry practices OverviewAt the start, in businesses and other organizations, internal reporting wasmade manually and only periodically, and gave limited and delayedinformation on management performance. Previously, data had to beseparated individually by the people as per the requirement and necessityof the organization. Later, data and information was distinguished andinstead of the collection of mass of data, important and to the point datathat is needed by the organization and was stored.DefinitionAn MIS is a planned system of the collecting, processing, storing anddisseminating data in the form of information needed to carry out thefunctions of management. In a way it is a documented report of theactivities those were planned and executed.“MIS” management information systems, the terms systems, information,and management must briefly be defined.A system is a combination or arrangement of parts to form an integratedwhole. A system includes an orderly arrangement according to somecommon principles or rules. A system is a plan or method of doingsomething.Information is what is used in the act of informing or the state of beinginformed. Information includes knowledge acquired by some meansManagement is a process that is used to accomplish organizational goals;that is, a process that is used to achieve what an organization wants toachieve. An organization could be a business, a school, a city, a group ofvolunteers, or any governmental entityThe four key functions of management are applied throughout anorganization Planning; setting organizational goals. Organizing refers to the way the organization allocates resources,assigns tasks, and goes about accomplishing its goals.
Directing It is supervising, or leading workers to accomplish the goals of theorganization Controlling involves the evaluation activities that managers mustperform.Management information systems are those systems that allow managersto make decisions for the successful operation of businesses.Management information systems consist of computer resources, people,and procedures used in the modern business enterprise.Management Levels and FunctionsTop-level management· Require an extensive knowledge of management roles and skills.· They have to be very aware of external factors such as markets.· Their decisions are generally of a long-term nature· Their decisions are made using analytic, directive, conceptual and/orbehavioral/participative processes· They are responsible for strategic decisions.· They have to chalk out the plan and see that plan may be effective inthe future.· They are executive in nature.Middle management· Mid-level managers have a specialized understanding of certainmanagerial tasks.· They are responsible for carrying out the decisions made by top-levelmanagement.Lower management· This level of management ensures that the decisions and plans taken bythe other two are carried out.· Lower-level managers decisions are generally short-term ones.Foreman / lead hand· They are people who have direct supervision over the working force inoffice factory, sales field or other workgroup or areas of activity.“MIS” ImplementationMIS development requires four stages when developing a system for anyphase of the organization:Phase I is systems planning. The systems team must investigate theinitial problem by determining what the problem is and developing afeasibility study for management to review.Phase II identifies the requirements for the systems. It includes thesystems analysis, the user requirements, necessary hardware andsoftware, and a conceptional design for the system. Top managementthen reviews the systems analysis and design.Phase III involves the development of the systems. This involvesdeveloping technical support and technical specifications, reviewing usersprocedures control, designing the system, testing the system, andproviding user training for the system. At this time, management againreviews and decides on whether to implement the system.
Phase IV is the implementation of the system. The new system isconverted from the old system, and the new system is implemented andthen refined. There must then be ongoing maintenance and reevaluationof the system to see if it continues to meet the needs of the business.Advantages of “MIS”· In Minimizes information overload: MIS change the larger amount ofdata in to summarize form and there by avoids the confusion which mayarise when managers are flooded with detailed facts.· MIS Encourages Decentralization: Decentralization of authority ispossibly when there is a system for monitoring operations at lower levels.MIS is successfully used for measuring performance and makingnecessary change in the organizational plans and procedures· It brings Co ordination: MIS facilities integration of specialized activitiesby keeping each department aware of the problem and requirements ofother departments. It connects all decision centers in the organization· It makes control easier: MIS serves as a link between managerialplanning and control. It improves the ability of management to evaluateand improve performance. The used computers has increased the dataprocessing and storage capabilities and reduced the costAs it is indicated above MIS structure vary depending on theorganization structure, vision and its objectives.1. HISTORYCMC was incorporated on December 26, 1975, as the Computer MaintenanceCorporation Private Limited. The Government of India held 100 per cent of theequity share capital. On August 19, 1977, it was converted into a public limitedcompany. In 1978, when IBM wound up its operations in India, CMC took overthe maintenance of IBM installations at over 800 locations around India and,subsequently, maintenance of computers supplied by other foreignmanufacturers as well. Taking over the activities of IBM in India, including manyof its employees, helped the company to imbibe a service oriented culture. Thisis demonstrated by our long-standing customer associations and our ability toprovide high-quality and reliable service. In 1980, we perceived the need fortotal IT system solutions in India, and acquired a solutions orientation. Wealigned our focus with the governments thrust on IT development activities. Asignificant milestone in our transition from a hardware maintenance company toa complete end-to-end IT solutions provider was Project Interact (InternationalEducation and Research for Applications of Computer Technology), a UN projectinvolving design, development and systems-engineering of real-time, computer-based systems dedicated to applications in the areas of power distribution,railway freight operations management, and meteorology. As we evolved alongthe value chain, CMC forayed into systems integration, interfacing, installation,commissioning, software development, as well as education and training, on a
national basis. Our R&D facility was set up in 1982, to undertake competencydevelopment in niche areas in the frontiers of technology, to provide us thecutting edge. Today, our R&D facility is housed in our Hyderabad campus, anddevelops advanced solutions in areas such as real-time systems, embeddedsystems and pervasive computing. To reflect our diversified business activities,we renamed ourselves CMC Limited, and obtained a fresh certificate ofincorporation dated August 27, 1984. Following a spurt in the global demand forIT services in the early 1990s, particularly in the United States, we decided toexpand our operations and market our product and service offerings in thesemarkets. Towards this end, in 1991, we acquired Baton Rouge International Inc.,USA (it was subsequently renamed CMC Americas, Inc, in 2003), one of the firstcross-border acquisitions by an Indian IT firm.In 1992, the Indian governmentdivested 16.69 per cent of CMCs equity to the General Insurance Corporation ofIndia and its subsidiaries who, in turn, sold part of their stake to the public in1996. In 1993, CMCs shares were listed on the Hyderabad Stock Exchange andthe Bombay Stock Exchange (BSE). To service and develop our clientele in theUK and Europe, we opened a branch office in London, in 2000. The next year,the government divested 51 per cent of CMCs equity to Tata Sons Ltd, througha strategic sale, and CMC became a part of the Tata group.In line with our strategy of offering our products and services globally, in 2003,we opened a branch office in Dubai to tap the hitherto unexplored markets ofWest Asia and Africa. In 2004, the government divested its remaining 26.5 percent stake in CMC to the public.2. An Overview of the CMC LTD:CMC Limited is a leading IT solutions company and a subsidiary of TataConsultancy Services Limited (TCS Ltd), one of the worlds leading informationtechnology consulting, services and business process outsourcing organizations.We are a part of the Tata group, Indias best-known business conglomerate.With 18 offices, 150 service locations, 520 non-resident locations and over 3,800employees worldwide, we provide a wide spectrum of unique InformationTechnology solutions and services to a clientele of premier organizations in thegovernment and private sectors. CMC Americas, our subsidiary, services clientsin the US, while our branch offices in the UK and Dubai market our products andservices in Europe, Africa and the Middle East.Large and complex project management capabilitiesSince its incorporation in 1975, CMC has an enviable record of successfullybuilding IT solutions for massive and complex infrastructure and marketprojects. Take, for instance, just three of the many major projects undertakenby us: A passenger ticketing and reservations system for Indian Railways, whichruns 6,000 passenger trains carrying over 10 million passengers a day, on a90,000-km railway network covering around 8,000 railway stations. A cargohandling system is a comprehensive online real time cargo handling system to
integrate all complex and varied activities of container terminals. This systemhas been implemented for several Indian and International ports. An onlinetransaction processing system for the Bombay Stock Exchange, which handlesmillions of securities trading transactions every day.End-to-end solutions capabilityWe manage turnkey projects, and have built, managed and supported ourcustomers IT systems across the value chain — infrastructure, applications andbusiness processes. That is because our capabilities span the entire IT spectrum:IT architecture; hardware; software (including systems and application software,development or implementation, maintenance, and frameworks); networkconsulting; and IT-enabled processing services.This is how we work:Our Customer Services (CS) unit designs and builds the IT infrastructure andnetwork. Our Systems Integration (SI) unit develops applications and integratesthem across diverse hardware and software platforms Our IT-Enabled Services(ITES) unit manages developed applications and digitisation activities. OurEducation and Training unit provides IT education and training to users.Extensive domain expertise and technological competenciesWe have proven expertise in a wide array of applications, including real-timesystems, online systems, embedded systems, process control, transactionprocessing, image processing, data communications, networking, parallelarchitectures, e-commerce technologies and e-governance applications. Ourcompetitive edge comes from combining our technology competencies with ourunderstanding of verticals, straddling a range of sectors from banking andinsurance, power, mining and defence to education. Our high quality, high valueIT solutions have helped reshape businesses and delivered measurable resultsto our customers.Sizable resource pool with diverse skill setsWe achieve this with the help of our resource pool of engineers trained in diversetechnologies, with vast domain knowledge and varied skill sets. Of our 3,718employees, over 21 per cent have more than ten years of work experience. Wealso have a large competency pool that works on emerging technologies andcompetency areas. We have an impeccable educational profile; as many as 30per cent of our employees have postgraduate degrees. We also conductsignificant research into emerging technologies and competence areas at ourstate-of-the-art, ISO 9001-certified R&D centre in Hyderabad, India. That iswhat gives us an edge in complex, high technology projects. The SystemsIntegration Business Units all four regions are at Level 5 (optimising level) ofthe SEIs Capability Maturity Model (software).
Strong customer relationshipsCMCs customer orientation and service culture lead to enduring bonds withclients. Our distinct value proposition and service culture, coupled with our trackrecord of successful service delivery, are reflected in our long-standing customerrelationships with dominant players in key infrastructure, services andgovernment sectors. Our customers include some of the biggest organisations inIndia: Reserve Bank of India, Indian Railways, Indian Oil Corporation Limited,Bharat Petroleum Corporation Limited, Oil and Natural Gas Corporation Limited,United Western Bank, Bank of India and Bank of Baroda. The trust reposed in usby our clients is reflected in our growing revenues from operations such as post-implementation maintenance and support activities.Strong service delivery chainIn the domestic market, we have established an extensive services networkpenetrating the remotest geographical locations. This gives us an unmatchedadvantage in servicing customers with an all-India presence, such as therailways, banks, government entities and other organisations with countrywideoperations.Growth strategiesCMCs growth strategy focuses on capitalising on its unique skill sets andleveraging the synergies with TCS and other Tata group companies, for growthin revenue and profitability of our operations. We will continue to focus onconsolidating our dominant position in India, while expanding our reach globally.3. Significant events in history1975Incorporated as Computer Maintenance Corporation Private Limited1977Became a public limited company1978Took up the maintenance of 800 IBM installations over India. Initiated trainingcourses, predominantly for customers1981Commenced work on Project Interact, a UN-funded project1982
Set up a research and development facility to develop competencies in thefrontier areas of technology1984Diversified our activities to include turnkey projects, IT education and softwaredevelopment. Renamed ourselves as CMC Limited1985First foray into biometrics, conceptualising an automatic fingerprint recognitionsystem1986Aligned business focus along vertical markets like transportation, mining, powerand banking Implemented project IMPRESS, an online passenger reservationssystem for the Indian Railways Set up Indonet — a countrywide data network(renamed as ITES)1991Acquired Baton Rouge International Inc, USA (BRI, later renamed in 2003 asCMC Americas, Inc) to focus on international markets1992The Government of India partially divested its holdings in CMC1993CMC listed on the Indian bourses1995Reorganisation of business into five strategic business units (SBUs)2000Opened London branch office2001Tata Sons Limited acquired a 51 per cent stake. CMC ceased to be a publicsector enterprise. The board of the company was reconstituted2002CMC Centre awarded the ISO 9001:2000 Certificate by STQC. Certificationservices for a period of three years Northern region division of our systems
integration SBU certified ISO 9001:2000 by STQC, for a period of three yearsWestern region (SI) assessed SEI CMM Level 5 (quality level 5 of the capabilitymaturity model for software, version 1.1 of the Software Engineering Institute,Carnegie Mellon University, USA) Eastern region (SI) assessed SEI CMM Level 4Tata Business Excellence Model (TBEM) adopted2003Renamed subsidiary, BRI, as CMC Americas, Inc Opened Dubai Branch officeCMC completes the India Census 2001 project of scanning and file creation of228 million household forms2004CMC ties up with Xilinx (the worlds largest supplier of programmable logicsolutions) to establish Xilinx 1st development center in Hyderabad called Xilinx-CMC India Development Center (XIDC) The Government of India divested itsremaining 26.5 per cent stake in CMC CMC awarded the Gold certification fromCisco Systems, for customer satisfaction, training, support and specializationCMCs VOICE project adjudged the first runner-up in the best eGovernanceprojects category at the CSI-Nihilent eGovernance Awards 2003-042005CMC Centre, Hyderabad, Southern Region (Bangalore, Chennai & Hyderabad),Northern Region (Delhi, Lucknow, Bhopal, Indore and Raipur) and EasternRegion are assessed SEI CMM Level 5 for Systems Integration DQ Rates TCS-CMC as No. 1 in IT Services CMC signs The Brand Equity-Business Promotion(BE-BP) agreement with Tata Sons Ltd. This agreement is an institutionalizedprocess in the Tata Group to drive relationship between Tata Sons and thesignatory company. It is to collectively and cooperatively promote the TATABRAND which would match the brand equity of international brand names CMCin line with TCS business processes and practices implemented Ultimatix.Through the Ultimatix portal, all applications (Oracle Finance & Oracle HRmodules) are accessible from one single window. BOLT, an online tradingsystem, developed and implemented by CMC in March 1995 for BSE, completed10 years of operations4. MANAGEMENT INFORMATION SYSTEMThe primary objective of CMCs management information system is to provide acomprehensive system facilitating the planning, design, construction,monitoring, operation and maintenance of irrigation schemes.The system:Provides quick, accurate and relevant information Improves data managementand handling capacity Provides effective sharing of data and informationamongst different management levels, as well as with associated offices
MIS has the following modules:GeneralData configurationData transferDocument management and message handlingCoordination and reportingData security and systems administrationSingle window information systemConstructionManagementLand acquisitionRehabilitation and resettlementResource requirement planningResource monitoringProcurement monitoringStores and inventorySchedule of ratesRoads and inventoryOn-farm development worksQuality controlConstruction monitoring and managementCommand area developmentReal estate and asset managementOperation and maintenancePolicy informationPlanning
Project planning and investigationDesign and estimationOperation and maintenanceFlood controlOverall monitoring and evaluationProject modernisation / rehabilitationSustainable development / environmental managementResearch, studies and developmentDam safety monitoringRevenue information and billingCommand area agricultureIntegrated agriculture developmentMaintenance managementProject managementAdministrationPersonnel managementPublic relationsLegal affairsTrainingGeneral administrationVigilance departmentProtocolOrganisation head officeAccounts and auditTechnical architecture, hardware and software platformsMIS works on a client - server architecture. It facilitates maintenance ofnecessary data as well as generation of reports and queries for administrativemanagement, construction management and other activities for water resourcesmanagement organisations.
Functions Technology / ProductSolution platform MS Windows NTFront-end tools CenturaBack-end tools Oracle 7Hardware Pentium-based machines as server and clientToolsSeagate Crystal Report has been used to generate reportsArchitectureThe MIS client-server architecture:Has a user-friendly, easy-to-use, secure graphical user interface (GUI)Allows web-based interfaces for reportingEnsures accurate and flexible reportingUp gradationMIS is presently being upgraded for web-based operations. The front-end will beASP, and the database is being upgraded to Oracle 9i.StrengthsA dedicated group drawn from experts in water resources, irrigationmanagement, hydraulics, and hydrology, works for the design, development andimplementation of the canal irrigation management system CMC has extensivedomain experience and understanding of the process, policies as well as theoperational and administrative management structure and style of irrigationdepartmentsExperienceDesign, development and implementation of MIS for a World Bank-fundedproject in India Feasibility studies to explore the functionalities required in anMIS, and to develop a framework for an information systemIndicative client listIrrigation Department, Government of Maharashtra Maharashtra Krishna ValleyDevelopment Corporation (MKVDC), Pune Department of InformationTechnology, Ministry of Communications and Information Technology,Government of India
CMC has designed, developed and implemented a managementinformation system (MIS) for this World Bank funded project inMaharashtra, IndiaThe productMIS: Management Information SystemA comprehensive system for the planning, design, construction, monitoring,operation and maintenance of irrigation schemesThe clientIrrigation Department, Government of MaharashtraThe department controlling water resources in Indias most industrialised stateProjectDevelopment and establishment of management information systems (MIS) forsix selected major irrigation projects under the World Bank-funded MaharashtraComposite Irrigation Project - III (restructured)BackgroundOut of the six selected irrigation projects, three schemes - Kukadi, Bhima andKrishna - are located in the Krishna river basin. The remaining three - UpperPenganga, Majalgaon and Jayakwadi - are located in the Godavari river basin inthe state of Maharashtra.These six projects are administered by the chief engineer (specified projects),Pune, and the chief engineer (specified projects), Aurangabad. Each of the sixprojects is administratively divided into two circles - a project circle, headed by asuperintending engineer and a command area development (CAD) circle, headedby an administrator. Each circle administratively controls four to five divisions,and each division, in turn, has four to five sub-divisions. A special analysis andevaluation cell (SAEC), headed by a superintending engineer, coordinates andinteracts with the different project circles, CADA circles and associatedinstitutions like the directorate of irrigation research and development (DIRD),the public works department (PWD), the revenue department (resettlement andrehabilitation), the quality control organisation and the agriculture department.The roles of the associated institutions have been specified by the state irrigationdepartment.ObjectiveThe primary objective of developing and establishing an MIS for the selectedmajor irrigation schemes was to provide a comprehensive system facilitatingplanning, design, construction, monitoring, operation and maintenance of theschemes.
The system developed by CMCProvides quick, accurate and relevant information Improves data managementand handling capacity Provides effective sharing of data and informationamongst various management levels and with associated officesScopeCMC handled the study, design, development, testing and installation of themanagement information system, training of officials, as well as implementationsupport for the system.MIS has the following modules:ConstructionLand acquisitionRehabilitation and resettlementResource requirement planningProcurement monitoringStores and inventoryAsset managementSchedule of ratesRoads and bridgesOn-farm development worksQuality controlConstruction monitoring and managementWorks accountsOperation and maintenancePlan of operation and managementDrainage network monitoring maintenance managementResource requirement planningCoordination with water users associations (WUAs)Command area agricultureAsset management
Integrated agriculture developmentMaintenance managementProject managementAdministration managementPersonnel administrationSystemThe system is based on a client-server configuration. The server is a Pentiummachine with open SCO Unix as the operating system and open Ingres as theback-end. The clients are 486 PCs with Gupta SQL 5.0 (with Ingres router) asthe front-end, operating in MS Windows. MIS covers the offices of the secretary,the joint secretary and the deputy secretary of the state irrigation departmentbased in Mumbai, and is connected to the offices of the chief engineers(specified projects) in Pune and Aurangabad.6. CMC WORLD WIDECMC over the years has followed a multi-dimensional approach to support itsgrowth and expansion in becoming a global player. It has 18 offices in majorIndian cities and over 150 service locations, including a sophisticated R&D centreat Hyderabad. In India, CMC operates through four strategic business units(SBUs) - customer services, systems integration, IT-enabled services (ITeS) andeducation and training (E&T), with over 160 E&T franchises operating across thecountry. CMC operates Indonet, a nationwide public data network in India.Overseas, it has a branch office in Dubai, CMC Informatics, a trading branchoffice in the UK and CMC Americas, a wholly-owned subsidiary in the US.Together with Tata Consultancy Services Ltd (TCS), our strategic partner, we areworking to target the global market with additional offerings that leverage ourcombined strengths and enable us to follow common best practices.CMC Americas Inc.CMCs wholly-owned subsidiary, CMC Americas Inc, was acquired in 1991 andcalled Baton Rouge International (BRI), before being renamed in 2003. With 11offices in the US and a major presence in Silicon Valley, New Jersey andLouisiana it is driving CMCs thrust towards globalisation and businessdevelopment in the US. CMC Americas also maintains offices in San Francisco,San Jose and Irvine (California), Chicago, Detroit and Washington DC7. Industry practicesBanking & finance
Branch automated information system: Vijaya Banks BRAINS boost Banking atthe speed of light: TC4s blazing benchmark Derivatives trading system (DTSS):Derive and arriveDpSECURE: depository Back-Office ProductSecure and BOLTed: BSEs online trading systemTotal concept banking system: UWB banks on TC4Treasury operations management: VIGILant bank, safe treasuryVIGIL-Forex: VIGILant forex treasuryVeDAS: Safe, secure and versatile depository managementeGovernanceHealthcareFamily welfare and health info (FHIMS): Health for the massesIndia healthcare (IHC): Micro-managing public healthLaw enforcementsFingerprint identification: FACTS about criminalsMarket participants database (MAPIN): Securities make surveillanceBetter policing with vCOPS: Computerisation for police forcesWater resource managementBAS: Regulating water resourcesCanal irrigation management system (CIMS) : Intelligent irrigationConstruction management system (CMS): Builders buddyIrrigation: Info is everything - a management information systemFinanceiComitrax : Easing trade tax traumaKHAJANE: Taming the paper tiger of government treasuriesPower utilitiesMPOWER: Online billing and CRM solution for power utilitiesPowerDesk: Consumer relationship management, billing and energy accountingsystem
General administrationLooking after Lucknows LANDSmREINS: The REINS of good governmentThe citizens VOICE: Municipalities go onlineInsuranceGeneral insurance system (GENISYS): Insurer be sureGENISYS Configurator: A suite of components for a comprehensive insurancesystem IT Consultancy in insurance sectorMiningCRYSTAL creates fine minesDynaMine can be yoursIMMS: Mine management made easyPowerOSKER: Open SCADA Kernel for power managementWINSPIRE: Standard traction SCADA project for the Lucknow-Kanpur sectionShippingAll is CALM on the west coast: Cargo management systems for portsMACHanising ports: Container terminal systemsMessaging solutions: SWIM, or sinkSeabird Marine Services Pvt. Ltd.TransportationMumbai Ports Mission ImPOSsibleContainer and Cargo Management SystemAir cargo management systemsFlight Slot Allocation SystemToll Plaza Management SystemGPS-based Fleet Tracking SystemIT Enabled Services
London Underground Limited : Tube talesNIRDESHAK: Road runner for Andhras busesCentral ticketing solutionAutomation of the Waybill Generation process for BSNFContainer Corporation of India: Logistically speakingFreight Operations Information SystemService offeringsData warehousingEnterprise data warehouseBusiness objects migrationMigration and upgradationIT enabled servicesDigitisation of Company Records - Ministry of Company AffairsManagement of Electoral Databases and Photo ID cards - Election Commission ofIndiaData Classification for a major Utilities company in UKGIS based identification of unbilled records for a major Utilities Company in UKICR based data extraction for India Census 2001 -Registrar General of IndiaeRecruitment for corporates and PSUsWayBill Processing and EDI conversion using OCR ICR technologies for aRailRoadCompany - TexasXML based data extraction for a global major in financial data and analyticsXML repository creation for newspapers archives