“Coming together is a beginning.4       Keeping together is progress.       Working together is success.”                 ...
After completing the chapter, you will be able to:• List common characteristics of effective team  members.• Explain impor...
Teams• Team—two or more people working together to  reach a goal.  – Teams create a better or different outcome than    wo...
Teams• Common characteristics of a team member:  –   cooperation  –   politeness  –   patience  –   enthusiasm  –   depend...
Teams• Types of teams  – Formal teams     • created for a specific and organized purpose     • have an appointed leader   ...
Teams• Types of teams  – Virtual teams     • made up of members who are in different locations     • through the use of te...
Teams• Types of teams  – Informal teams     • come together usually for a social purpose, like a       softball or bowling...
Teams• Team development  – Basic steps that each team will take     • getting to know each other     • learning to work to...
Teams• Guidelines to complete a task   – Identify      • team’s purpose, goals, and objectives      • ways to successfully...
Teams• Team member roles  – Facilitator     • helps team work through each step of completing a       task     • responsib...
Teams• Team member roles  – recorder     • creates minutes     • records the discussion during brainstorming     • attends...
Teams• Team member roles  – encourager     • informal role who is positive and influences others to       be positive when...
1. What are the two types of teams?2. What are the four steps of team development?3. List five roles that individual team ...
Meeting as a Team • Use parliamentary procedures   – rules for conducting a meeting, where the majority     rules, but the...
Meeting as a Team • When conducting a meeting:   – start the meeting on time   – preview the agenda so everyone is clear o...
1. When should a meeting not be held?2. What are parliamentary procedures?                       © Goodheart-Willcox Co., ...
Communicating as a Team • Written communication   – well-written messages reflect competence and     professionalism • Ver...
Communicating as a Team • Nonverbal communication   – lead by example   – sit erect, watch the speaker, show you are atten...
1. What do successful teams know about well-   written messages?2. What positive messages can nonverbal   communication se...
Leadership in Teams • Leadership   – can be defined as the ability to motivate or guide     others   – a title does not ma...
Leadership in Teams • Leadership style is the way in which a manager or   team leader leads employees or team members    –...
Leadership in Teams • A leader   – is self motivated   – does not have to be asked for help   – has integrity and tries to...
1. What is leadership?2. List the three styles of leadership.3. What are four characteristics of a good leader?           ...
Overcoming CommunicationBarriers in Teams• Identify the team’s purpose, goal, and objective for  the task at hand   –  est...
1. How does a good leader help the team overcome   communication barriers?2. Why is it important to assign roles to each t...
• Effective teams display cooperation,  politeness, patience, enthusiasm,  dependability, loyalty, and building of self-  ...
• Communication plays an important role as the  team presents solutions for review.• The three styles of leadership are la...
POC_Ch04
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POC_Ch04

  1. 1. “Coming together is a beginning.4 Keeping together is progress. Working together is success.” ―Henry Ford, American businessman and automotive innovatorCommunicating and Working in Teams
  2. 2. After completing the chapter, you will be able to:• List common characteristics of effective team members.• Explain important things to do when planning and conducting a team meeting.• Describe how written, verbal, and nonverbal communication is used in a team.• Discuss leadership styles and characteristics of an effective leader.• List ways of overcoming barriers. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  3. 3. Teams• Team—two or more people working together to reach a goal. – Teams create a better or different outcome than working as an individual to solve a problem or perform a task. – A formal team may be the department in which you work, such as a customer service team. – An informal team may be the recycling committee. – Team has become an important part of both business and social vocabulary. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  4. 4. Teams• Common characteristics of a team member: – cooperation – politeness – patience – enthusiasm – dependability – loyalty – building of self-esteem of others © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  5. 5. Teams• Types of teams – Formal teams • created for a specific and organized purpose • have an appointed leader • members are chosen based on talents and skills Shutterstock © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  6. 6. Teams• Types of teams – Virtual teams • made up of members who are in different locations • through the use of technology, employees work from home or while traveling • can use telephone, video, Internet, or any other communication technology • cost-effective option for business because there are no travel expenses and team members’ time can be used more efficiently © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  7. 7. Teams• Types of teams – Informal teams • come together usually for a social purpose, like a softball or bowling team • individual team members participate as a member of the team by choice, as opposed to a formal team where participation is required • leader of an informal team may be voted on by team members or the natural leader may step up to the task of leading the team © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  8. 8. Teams• Team development – Basic steps that each team will take • getting to know each other • learning to work together • working together • being successful © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  9. 9. Teams• Guidelines to complete a task – Identify • team’s purpose, goals, and objectives • ways to successfully achieve the team’s goals • each team member’s responsibility in completing the task • ways to effectively communicate with team members while working on the project © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  10. 10. Teams• Team member roles – Facilitator • helps team work through each step of completing a task • responsibilities include – preparing agenda for each meeting – keeping the group members on task – staying focused on the team purpose or goal – reporting the progress of the group to others © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  11. 11. Teams• Team member roles – recorder • creates minutes • records the discussion during brainstorming • attends to the agenda and records each item as it is addressed • quotes group members, but does not edit or evaluate group member thoughts – timekeeper • mindful of time as the team works through the task at hand © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  12. 12. Teams• Team member roles – encourager • informal role who is positive and influences others to be positive when challenges occur. • sometimes referred to as the optimist – skeptic • challenges team to prove the solution is correct • teams can benefit from this team member, who looks at all the solutions for possible issues © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  13. 13. 1. What are the two types of teams?2. What are the four steps of team development?3. List five roles that individual team members play. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  14. 14. Meeting as a Team • Use parliamentary procedures – rules for conducting a meeting, where the majority rules, but the minority is respected • When planning a meeting: – reserve a meeting place – send an invitation to those who need to attend – create and send an agenda before the meeting © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  15. 15. Meeting as a Team • When conducting a meeting: – start the meeting on time – preview the agenda so everyone is clear on the purpose of the meeting – encourage participation – keep the discussion on topic – summarize the information at the conclusion of the meeting – end on time © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  16. 16. 1. When should a meeting not be held?2. What are parliamentary procedures? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  17. 17. Communicating as a Team • Written communication – well-written messages reflect competence and professionalism • Verbal communication – learn how to present yourself in a professional manner Shutterstock © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  18. 18. Communicating as a Team • Nonverbal communication – lead by example – sit erect, watch the speaker, show you are attentive and interested. – poor posture, lack of eye contact, and other nonverbal signals show you are not interested in the other person © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  19. 19. 1. What do successful teams know about well- written messages?2. What positive messages can nonverbal communication send? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  20. 20. Leadership in Teams • Leadership – can be defined as the ability to motivate or guide others – a title does not make a leader – willingness to motivate others makes a leader – a leader motivates others to reach goals or work through challenges © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  21. 21. Leadership in Teams • Leadership style is the way in which a manager or team leader leads employees or team members – laissez-faire leadership style means the leader lets someone complete a task on his or her own – democratic (participatory)leader encourages team members to participate in the leadership process – autocratic style of leadership is distinct because there is no question who is in charge and who are followers • Leaders are people who can motivate and direct others and who can improve a process or situation © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  22. 22. Leadership in Teams • A leader – is self motivated – does not have to be asked for help – has integrity and tries to do the right thing for the team – is organized and can identify how to accomplish tasks – is a motivator and can move others to take action – can manage conflict in a team – is confident, positive, and sees the glass half full – does not feel he or she has to do everything – allows others to participate to accomplish the task © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  23. 23. 1. What is leadership?2. List the three styles of leadership.3. What are four characteristics of a good leader? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  24. 24. Overcoming CommunicationBarriers in Teams• Identify the team’s purpose, goal, and objective for the task at hand – establish a clear picture – assign roles and responsibilities – identify ways to effectively communicate – identify processes needed as the solution for the task takes place – identify conflicts as they happen and resolve them so that progress is not delayed © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  25. 25. 1. How does a good leader help the team overcome communication barriers?2. Why is it important to assign roles to each team member? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  26. 26. • Effective teams display cooperation, politeness, patience, enthusiasm, dependability, loyalty, and building of self- esteem in others.• Teams develop in steps: getting to know each other, learning to work together, working together, and success.• Teams should meet only when needed, not when the topic can be handled through e-mail or other communication. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  27. 27. • Communication plays an important role as the team presents solutions for review.• The three styles of leadership are laissez-faire, democratic, and autocratic.• Good leaders help the team overcome communication barriers by guiding the process and procedures for working together. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.

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