“Anytime we have new forms of3      communication, it changes behavior      whether it is political or business or any    ...
After completing the chapter, you will be able to:• Describe how computers can be a communication  tool for everyone.• Com...
• Identify ways in which to overcome barriers to  communication associated with social media.• List established technology...
CommunicatingUsing Computers • Technology advances communication capabilities.   – Translation software converts messages ...
CommunicatingUsing Computers • Terms to know   – Downloading is the process of saving files from a     Web site or file tr...
CommunicatingUsing Computers • Terms to know   – Shareware is software that can be installed and used,     then purchased ...
CommunicatingUsing Computers                       • Personal Computers (PCs)                           – Smaller than mai...
CommunicatingUsing Computers• Storage Devices  – Allow data to be saved and organized    using file management techniques....
1. What does speech-recognition software allow?2. What is the difference between downloading   and uploading?             ...
3. What is the difference between shareware,   freeware, and for-purchase software?                       © Goodheart-Will...
Communicating inRemote Meetings • Web 2.0 allows users to collaborate and interact   with each other on the World Wide Web...
Communicating inRemote Meetings • Instant messaging (IM) and text messaging   • most basic type of remote meeting   • part...
Communicating inRemote Meetings • Podcast is a series of digital media files, released at   regular intervals, that contai...
Communicating inRemote Meetings • Videoconferencing   – allows people in     different locations to     talk to and see ea...
Communicating inRemote Meetings • Virtual whiteboard   – uses a Web application   – allows participation in a meeting and ...
1. What is Web 2.0?2. How is a remote meeting conducted using   instant messaging or texting?                             ...
3. What is the difference between a podcast and a   Web seminar?                        © Goodheart-Willcox Co., Inc.   Pe...
Overcoming CommunicationBarriers of Remote Meetings • Be aware of   –   lack of attention   –   lack of eye contact and bo...
1. List four barriers to communication in a remote   meeting.2. How can the lack of eye contact and body   language in a r...
CommunicatingUsing Social Media • Social media is an Internet-based tool that allows   users to share information within a...
CommunicatingUsing Social Media • Web logs, or blogs   – provide information or news about subjects that the     owner of ...
CommunicatingUsing Social Media • Social bookmarking is a method of saving   bookmarks to a public Web site so others may ...
CommunicatingUsing Social Media • Social networking sites allow users to share   information for the purpose of building  ...
CommunicatingUsing Social Media • Professional networking sites   – similar to social networking sites in their setup and ...
1. What is a blog?2. How does a social networking site differ from a   professional networking site?                      ...
Overcoming CommunicationBarriers of Social Media• Be aware of blogs.   • difficult to manage the story being recorded   • ...
Overcoming CommunicationBarriers of Social Media• Be aware of social and professional networking sites   – can be shared w...
1. How can the barriers to communication be   overcome on a blog?2. How can the barriers to communication be   overcome on...
Communicating UsingEstablished Technology • Cell phones   – basic telephones that     allowed the user to move     around ...
Communicating UsingEstablished Technology • Voice mail—readily available with any landline or   cell phone subscription   ...
Communicating UsingEstablished Technology • Pagers—devices that let the user know there is a   message waiting    – used w...
1. List three things that can be done with a   smartphone.2. What is voice mail?3. Give two examples of how pagers may sti...
Communicating UsingWireless Technology • Wireless technology is used to connect devices   without the use of lines, cables...
Communicating UsingWireless Technology     – Wireless local area network (WLAN) connects       devices in a defined area, ...
Communicating UsingWireless Technology • With virtual communication processes, colleagues   are able to meet, collaborate,...
Communicating UsingWireless Technology   – Wikis are Web sites that contain information about     an organization or subje...
1. How does a wireless personal area network   differ from a wireless local area network?                                 ...
2. How does a wireless local area network differ   from a wireless wide area network?                        © Goodheart-W...
Security Issues When UsingTechnology to Communicate • Data Security—maintaining security over any data   that is transmitt...
1. What is malware?2. What is identity theft?                         © Goodheart-Willcox Co., Inc.   Permission granted t...
• Computers are an essential part of business  and everyday life.• Instant messaging and text messaging are used  for a mo...
• Wireless technology connects devices without  the use of physical connections.• Companies must be aware of the security ...
POC_Ch03
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POC_Ch03

  1. 1. “Anytime we have new forms of3 communication, it changes behavior whether it is political or business or any type of behavior. Radio and TV did that. The PC will be classed as big or bigger an advancement in communications than those devices were.” ― Bill Gates, American entrepreneur and computer innovatorUsing Technology to Communicate
  2. 2. After completing the chapter, you will be able to:• Describe how computers can be a communication tool for everyone.• Compare various methods of conducting a remote meeting.• Explain how to overcome barriers to communication in remote meetings.• Describe how social media can be used as a means of communication. (continued) © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  3. 3. • Identify ways in which to overcome barriers to communication associated with social media.• List established technology that can be used for communication.• Describe how wireless technology is used for communication.• Identify security issues related to using technology to communicate. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  4. 4. CommunicatingUsing Computers • Technology advances communication capabilities. – Translation software converts messages from one language to another. – Speech-recognition software allows the user to record spoken words in a document. – Alternative input devices are available for people with visual, physical, and cognitive disabilities to make communication possible. – Video translators make sign language available by keying in a word so the hearing impaired person can view the sign language on the video translator. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  5. 5. CommunicatingUsing Computers • Terms to know – Downloading is the process of saving files from a Web site or file transfer protocol (FTP) site. – Uploading is the process of saving files to a Web or FTP site. – Compressed files must be decompressed using extraction utility software to access the data they contain. – Self-extracting compressed files can be decompressed by simply double-clicking on the file. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  6. 6. CommunicatingUsing Computers • Terms to know – Shareware is software that can be installed and used, then purchased if you decide to continue using it. – Freeware is fully functional software that can be used forever without purchasing it. – For-purchase software is software you must buy to use. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  7. 7. CommunicatingUsing Computers • Personal Computers (PCs) – Smaller than mainframe computers. – Includes desktops, laptops, tablet PCs, netbooks, and iPads.• Peripherals – Input and output devices connected to the computer. – Can be wired or wireless. – Includes scanners, printers, keyboards, and mice. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  8. 8. CommunicatingUsing Computers• Storage Devices – Allow data to be saved and organized using file management techniques. – Includes hard drives, external hard drives, CDs/DVDs, and flash drives. • Software – Makes the computer work. – Includes operating system, application (word processing, databases, etc.), utility (virus protection), and compression software. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  9. 9. 1. What does speech-recognition software allow?2. What is the difference between downloading and uploading? (continued) © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  10. 10. 3. What is the difference between shareware, freeware, and for-purchase software? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  11. 11. Communicating inRemote Meetings • Web 2.0 allows users to collaborate and interact with each other on the World Wide Web. • The Internet enables teams to conduct remote meetings at any time without the constraints of travel expense and the need for a physical office. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  12. 12. Communicating inRemote Meetings • Instant messaging (IM) and text messaging • most basic type of remote meeting • participants key and send responses • no talking or using video • Teleconferencing or conference calling • verbal communication with three or more people on a telephone call • no video © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  13. 13. Communicating inRemote Meetings • Podcast is a series of digital media files, released at regular intervals, that contain information related to a specific topic. – files may be audio or video – can be retrieved by a user at their convenience • Web seminars are similar to teleconferencing, but includes video display. • Online meetings allow participants to collaborate on documents being presented. • participants control the computer • can contribute and change presentation in real time © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  14. 14. Communicating inRemote Meetings • Videoconferencing – allows people in different locations to talk to and see each other – need an Internet connection, a computer with a Web camera, and communication software Shutterstock © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  15. 15. Communicating inRemote Meetings • Virtual whiteboard – uses a Web application – allows participation in a meeting and use of the whiteboard – need a computer, Internet connection, and the Web- based application © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  16. 16. 1. What is Web 2.0?2. How is a remote meeting conducted using instant messaging or texting? (continued) © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  17. 17. 3. What is the difference between a podcast and a Web seminar? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  18. 18. Overcoming CommunicationBarriers of Remote Meetings • Be aware of – lack of attention – lack of eye contact and body language – transmission delays – technology glitches Shutterstock © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  19. 19. 1. List four barriers to communication in a remote meeting.2. How can the lack of eye contact and body language in a remote meeting be overcome? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  20. 20. CommunicatingUsing Social Media • Social media is an Internet-based tool that allows users to share information within a group. – sites may be password protected – members may be approved by owners of the site before being accepted – some sites are open for anyone to use • Web logs (blogs) • Social bookmarking • Social networking • Professional networking © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  21. 21. CommunicatingUsing Social Media • Web logs, or blogs – provide information or news about subjects that the owner of the site chooses to share – users do not need a password to access – blogs can be used as personal diaries to share information with friends – blogs can be used by business to share information with customers or potential customers © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  22. 22. CommunicatingUsing Social Media • Social bookmarking is a method of saving bookmarks to a public Web site so others may have access to them. – May add keywords or metadata so the user can read description of the bookmark before opening it © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  23. 23. CommunicatingUsing Social Media • Social networking sites allow users to share information for the purpose of building relationships within their individual networks. – include Facebook, Twitter, MySpace, YouTube, Flickr – password protected – usually includes personal profiles of users – use caution when posting personal information that you would not want someone outside of your network to have – employers may use social networking sites to research potential candidates and universities may use these sites to screen applicants © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  24. 24. CommunicatingUsing Social Media • Professional networking sites – similar to social networking sites in their setup and operation – used for professionals seeking to expand their career networks – popular professional networking sites is LinkedIn © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  25. 25. 1. What is a blog?2. How does a social networking site differ from a professional networking site? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  26. 26. Overcoming CommunicationBarriers of Social Media• Be aware of blogs. • difficult to manage the story being recorded • negative information can be posted about an individual or business without recourse to set the record straight • prevent negative information by setting up a review process for posts by users © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  27. 27. Overcoming CommunicationBarriers of Social Media• Be aware of social and professional networking sites – can be shared with others without your permission, including potential employers or business associates – personal information should never be posted on a social network that is used for business – employers use these sites to gain information about potential employees – know with whom you are sharing information © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  28. 28. 1. How can the barriers to communication be overcome on a blog?2. How can the barriers to communication be overcome on a social networking site? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  29. 29. Communicating UsingEstablished Technology • Cell phones – basic telephones that allowed the user to move around and communicate without a landline – smartphones on which you can check e-mail, surf the Web, take pictures, and talk on the phone. Shutterstock © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  30. 30. Communicating UsingEstablished Technology • Voice mail—readily available with any landline or cell phone subscription – business voice mail greeting • use a professional message that states your name • directions for leaving a message • other details a customer or colleague may need to know – personal voice mail greeting • keep message brief • be professional © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  31. 31. Communicating UsingEstablished Technology • Pagers—devices that let the user know there is a message waiting – used where cell phones cannot get service – used where cell phones are banned – used in some hospitals where cell phones may interfere with the operation of some medical equipment – used by restaurants © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  32. 32. 1. List three things that can be done with a smartphone.2. What is voice mail?3. Give two examples of how pagers may still be in use today. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  33. 33. Communicating UsingWireless Technology • Wireless technology is used to connect devices without the use of lines, cables, or other type of physical connection. – Voice over Internet Protocol (VoIP or Voice over IP) allows voice and digital media communication Internet protocols. – Wireless personal area network (WPAN) connects devices in a small workspace. (Bluetooth provides wireless connection between smartphone headset or earpiece) © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  34. 34. Communicating UsingWireless Technology – Wireless local area network (WLAN) connects devices in a defined area, using radio technology. (in a building, a WLAN can provide wireless connections between computers and printers) – Wireless wide area network (WWAN) uses cell phone technology to connect devices throughout a geographic area. (a WWAN can connect a laptop and Internet provider in locations where the cellular telecommunication network provides coverage) © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  35. 35. Communicating UsingWireless Technology • With virtual communication processes, colleagues are able to meet, collaborate, and share information anytime, anywhere. – Intranet sites allow members of an organization to share files and other information without going outside of the local network. – Extranet sites allow customer to check on orders and other services and are often password protected. – Remote meetings are used by teams within an organization and to communicate with customers. Examples include instant messaging, text messaging, podcasts, web seminars, and video conferencing. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  36. 36. Communicating UsingWireless Technology – Wikis are Web sites that contain information about an organization or subject and that can be edited by anyone accessing the site. The Web site Wikipedia is good example of a wiki. – Web sites can be used as marketing, sales, and customer service tools. Web pages and podcasts are used by companies, museums, and schools to provide information and services and to connect with users. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  37. 37. 1. How does a wireless personal area network differ from a wireless local area network? (continued) © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  38. 38. 2. How does a wireless local area network differ from a wireless wide area network? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  39. 39. Security Issues When UsingTechnology to Communicate • Data Security—maintaining security over any data that is transmitted – viruses • malware intended to damage, destroy, or steal data on a computer system • antivirus programs prevent malware from infecting computer systems – identity theft: a form of fraud when somebody takes your personal information and pretends to be you • protect identity when communicating on the Internet or through other digital means • when entering personal information on Web sites, make sure the site is secure © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  40. 40. 1. What is malware?2. What is identity theft? © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  41. 41. • Computers are an essential part of business and everyday life.• Instant messaging and text messaging are used for a most basic form of remote meeting.• Barriers: lack of attention, lack of eye contact and body language, transmission delays, and technology glitches.• A blog with a review process for posts is a way to manage the story being recorded.• Do not overlook using established technology for communication. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.
  42. 42. • Wireless technology connects devices without the use of physical connections.• Companies must be aware of the security of data transmitted during communication. © Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational use only.

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