E-Business 2.0 The E-Business Maturity Model (EBMM) Gijsbert van der Sleen Senior Business Consultant Customer Management

Contents What is an E-Business Maturity Model? Which levels of Maturity are identified? Which organizational aspects does it cover? The E-Business Maturity Model (EBMM)

What is an E-Business Maturity Model?

Which levels of Maturity are identified?

Which organizational aspects does it cover?

The E-Business Maturity Model (EBMM)

What is an E-Business Maturity Model? The E-Business Maturity Model identifies: Where organizations are now Where they want to be And which factors need to be overcome to ensure that they get there

The E-Business Maturity Model identifies:

Where organizations are now

Where they want to be

And which factors need to be overcome to ensure that they get there

Which levels of maturity are identified? The E-Business Maturity Model is structured into five levels, based on the standard Capability Maturity Model terminology. 1. initial (E-Business chaotic) 2. repeatable (E-Business aware) 3. defined (E-Business enabled) 4. managed (Enterprise oriented) 5. optimized (Extended Enterprise) Continual improvement

The E-Business Maturity Model is structured into five levels, based on the standard Capability Maturity Model terminology.

Which organizational aspects does it cover? Any successful e-business implementation is dependent on 4 key areas of the organization: Management & Organization Vision & strategy Leadership & commitment Governance & Organizational alignment Processes & Procedures E-business process E-business integration Content management People & Culture Competencies Culture Communication IT & Infrastructure IT Strategy & vision IT Architecture & Infrastructure Business & IT alignment

Any successful e-business implementation is dependent on 4 key areas of the organization:

Management & Organization

Vision & strategy

Leadership & commitment

Governance & Organizational alignment

Processes & Procedures

E-business process

E-business integration

Content management

People & Culture

Competencies

Culture

Communication

IT & Infrastructure

IT Strategy & vision

IT Architecture & Infrastructure

Business & IT alignment

The E-Business Maturity Model (EBMM)

For more information: Gijsbert van der Sleen M +31 6 51367049 E: gijsbert.vandersleen@atosorigin.com B: http://the-efuture.blogspot.com