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Maximizing Business Value From Share Point

Maximizing Business Value From Share Point



A governance presentation at the June 2008 Regional SharePoint Users Conference in D.C.

A governance presentation at the June 2008 Regional SharePoint Users Conference in D.C.



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    Maximizing Business Value From Share Point Maximizing Business Value From Share Point Presentation Transcript

    • Maximizing Business Value from SharePoint : A Management and Governance Perspective By Gary Vaughan Senior SharePoint Advisor, Worldwide Information Network Services, Inc. (WINS) Regional SharePoint Users Conference Dulles, Va., 6/28/08
    • Problem
      • Chaos? ( Gartner, Forrester, CMS Wire )
      • Challenge: “go from unmanaged to managed environment” (Kraft)
      • Key Questions:
        • Will SP work?
        • Will users use it?
        • Are results worth the investment?
      • Problem is more managerial than technical
    • The Blind Men and the Software Platform: What is SP? CMS Portal Web Site Wiki, Blog Team Space! Looks like an elephant to me …!!?? A “Toy”… and my “Turf”!! USER
    • Potential of MOSS
      • A platform rather than an app
      • “ Peeling the onion” re functionality & governance
      • SP limits: not CMS OOB, “just add water”…
      • Just because MOSS can do it, doesn’t mean you should! (e.g. records management?)
      • Automate old (Katrina, Red Cross) vs. reengineer new (reorg, Christian Aid)
      • Road maps, Case studies, PM tools, ref’s
    • Many actors in SharePoint… Developers Administrators Bosses Users
      • Know code
      • Magicians
      • Money no object!
      • Know app
      • Traffic cops
      • Keep up with demand!
      • Know “system”
      • “ Operators”
      • More with less!
      • Know their job
      • Share- what ?
      • Where’s the light switch…now!
      • the bureaucracy-
    • What is governance?
      • Definitions
      • Rules, roles & responsibilities
      • How to best deliver this “message”
      • Balance organic growth & structure
      • Reinforcing elements in governance
      • Various contexts and scenarios
    • Tiering of Governance
    • Microsoft “Technical” Checklist
      • Project, operations management
      • Development, configuration
      • Infrastructure
      • Operational concerns
      • Education and training
      • Navigation, taxonomy and search
      • Need to get beyond technology and “evangelism” …& toward management
    • SP Implementation Principles
      • Forging a diverse team is critical
      • Business process trumps IT
      • Phasing is key – with lots of planning up front
      • SP is not alone – factor in alternatives and legacy (be practical)
      • Implementation is organic , user-driven…
      • But , you need a framework , discipline (mgt)
      • Let the Force be with you!
    • Strategic Planning
      • Vision
      • Legacy and alternatives
      • Target apps and audience
      • Culture of organization
      • Infrastructure
      • Examples: FAA, DAI
    • Communications and Training
      • Forge a team (harness diversity)
      • Do pilots (formal, informal)
      • Train to task (a spectrum)
      • Make your “pitch” (“marketing”)
      • Examples:
        • Pilots (learn from WSS)
        • Teamwork and momentum
    • Management
      • Executive support:
        • passive and active
        • get it in writing and publicize
      • Target limited resources
        • do cost/benefit analysis (transparency)
        • “ guide” deployment to best return
      • Draft a timeline with milestones
      • Project management tools
      • Share your success
    • Road Maps
      • McKesson Corp “Rock Star” advice
        • Charts phases of growth
        • Treats SP as a “business” that is managed
        • Different tactics for different groups (politics)
      • GCN RFP checklist for collaboration software
      • 4 steps from SUGNOVA governance white paper
      • Fit these models to your organization!
    • Takeaways
      • SP part of Web 2.0 revolution
      • Many “cooks” required; adoption takes time
      • SP can fail without governance, management
      • Requires unprecedented planning/teamwork
      • Go beyond the MSFT Governance Checklist
      • Road maps can help (a conscious process)
      • SP and MOSS still evolving in the “real world”
    • Key Management References
      • Microsoft SP Governance Checklist
      • Topic Overview: MOSS 2007, Forrester
      • Case studies: INEGI help desk (Mexico)
      • Hanley web site (vision, metrics)
      • Crossing the chasm (book, Moore)
      • McKesson Road Map ( viz alpha list )
      • Feedback on our SUGNOVA Governance White Paper!
    • Thank you!
      • Gary Vaughan, Senior SharePoint Advisor
      • Office of eDiplomacy, State Department
      • WINS
      • Email: [email_address] ,
      • Web:
      • www.winsnetworks.com (WINS)
      • www.state.gov/m/irm/c23839.htm (eDiplomacy)
      • http://www.developmentex.com/member/glvconsulting (Gary Vaughan site/blog)