GuruScan - Knowledge Management lecture University Nijmegen

GuruScan — know the expert — user friendly expert management Dion Slijp & Bart Verheijen – 9 december 2009

Agenda
About us
Knowledge vision
Expert management
GuruScan customers
Case: TMC Technology
 [email_address]  024-3603442

About Dion Slijp
Dion Slijp
business oriented & applied informatics
Océ Technologies
software development
Océ Netherlands
eMarketing
 [email_address]  024-3603442

About Bart Verheijen
Bart Verheijen
organic chemistry
management sciences
Océ Technologies
application research
new business development
 [email_address]  024-3603442

About GuruScan
GuruScan
first idea 2003
patent application 2006
company start 2008
launching customer 2009
 [email_address]  024-3603442

GuruScan (1)  [email_address]  024-3603442 “ [employees] are roughly five times as likely to turn to a person for information as to an impersonal source” Tom Allen (MIT) Henri German? nothing Piet 1 weinig 2 veel

GuruScan (2)  [email_address]  024-3603442 Henri German? nothing Anna Melanie Piet 0 niets 1 weinig 2 veel Klaar 1 guru Piet 3 guru Anna Referenties Niveau 1 Anna 1 Melanie 0 nothing Henri References Level

GuruScan (3)  [email_address]  024-3603442 Henri German? nothing Anna expert Sophie Pete Melanie much Piet 0 niets Jan 1 2 veel Klaar 1 guru Piet 3 guru Anna Referenties Niveau 1 1 Sophie 0 Pete 1 much Melanie 2 expert Anna References Level nothing Henri

GuruScan (4)  [email_address]  024-3603442 Henri German? nothing Anna expert Sophie little Pete little Melanie much Piet 0 niets Jan 1 weinig Sofie 2 veel Klaar 1 guru Piet 3 guru Anna Referenties Niveau 0 nothing Henri 1 little Sophie 1 little Pete 2 much Melanie 3 expert Anna References Level

GuruScan (5)  [email_address]  024-3603442 Use the power of informal social networks! Henri German? nothing Anna expert Sophie little Pete little Melanie much French Pete expert 0 niets Jan 1 weinig Sofie 2 veel Klaar 1 guru Piet 3 guru Anna Referenties Niveau 0 nothing Henri 1 little Sophie 1 little Pete 2 much Melanie 3 expert Anna References Level

GuruScan results  [email_address]  024-3603442 Knowledge guide

GuruScan results  [email_address]  024-3603442

Agenda
About us
Knowledge vision
Expert management
GuruScan customers
 [email_address]  024-3603442

GuruScan vision
Knowledge resides in people
Explicit & tacit inseparable
K nowledge = ƒ(I nformation x E xperience S kill A ttitude )
Mathieu Weggeman (2000)
 [email_address]  024-3603442

GuruScan vision
Knowledge sharing is interaction
 [email_address]  024-3603442

GuruScan vision
Knowledge processes support organizational strategy
 [email_address]  024-3603442 “ To be most effective, the KM strategy of an organization should be compatible with and developed inline with their business strategy.” Donald Hislop (2005)

Explicit and tacit
Explicit knowledge (information)
Tacit knowledge: experience, skill and attitude
Knowledge comprises information, experience, skill and attitude
 [email_address]  024-3603442

Data - knowledge  [email_address]  024-3603442

Knowledge - performance  [email_address]  024-3603442

Agenda
About us
Knowledge vision
Expert management
GuruScan customers
 [email_address]  024-3603442

Expert management
IST:
Experts forced to fill database graveyards with explicit knowledge.
SOLL:
Just-in-time knowledge sharing of problem-owner and best expert.
 [email_address]  024-3603442

Obstacles
Knowledge
How many people do you know?
Dunbar number: 150
 [email_address]  024-3603442

Obstacles
Access
University students?
Knowledge workers?
 [email_address]  024-3603442

Obstacles
Engagement
University student
Knowledge worker
 [email_address]  024-3603442

Obstacles
Safety
reputation, learning, diverging, competition, etc
 [email_address]  024-3603442

Agenda
About us
Knowledge vision
Expertmanagement
GuruScan customers
 [email_address]  024-3603442

Customers  [email_address]  024-3603442

Result
Find knowledge within the company
Do not reinvent the wheel
Connect departments and locations
 [email_address]  024-3603442

Agenda
About us
Knowledge vision
Expertmanagement
GuruScan customers
 [email_address]  024-3603442

Consulting & Engineering company TMC Group deploys over 460 highly educated employeneurs, specialists and consultants with various clients on a project basis.
 [email_address]  024-3603442

TMC Structure  [email_address]  024-3603442 11 independent business cells

TMC Structure (2)
Business cell
1 director
2 account managers
1 office manager
30 employeneurs
 [email_address]  024-3603442

Developments
Strong growth (100% in 2008)
Strategic choice for projects
Results: larger and looser company
 [email_address]  024-3603442

Strategic challenges
Help eachother with problems
Cross selling
Sell the company not the expert
Acquire full projects
 [email_address]  024-3603442

GuruScan actions
GuruScan pilot (100 participants)
Generating awareness
Export to knowledge matrix
Knowledge network visualisation
 [email_address]  024-3603442

GuruScan results
150 topics and active usage
Clear examples of added value
TMC’s customers are impressed
Pilot prolonged and extended
 [email_address]  024-3603442

Questions  [email_address]  024-3603442
www.guruscan.nl
[email_address]
06 19 342 603
(Bart Verheijen)

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GuruScan - Knowledge Management lecture University Nijmegen

by GuruScan on Dec 10, 2009

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