Your SlideShare is downloading. ×
0
Emotions
What is Emotion?    Internal conscious states that we infer in               ourselves and others.   • Emotions are privat...
What Are Emotions?                          AFFECT               A broad range of feelings that                    people ...
Four components of Emotion                                Feelings                     Social-               Bodily       ...
Feeling component•   Emotions are subjective feelings•   Make us feel in a particular way.•   Anger or joy.•   Meaning and...
Bodily Arousal• Biological activation.• Autonomic and hormonal systems.• Prepare and activate adaptive coping  behavior du...
Purposive component•   Give emotion its goal-directed force.•   Motivation to take action.•   Cope with emotion-causing ci...
Social-Expressive component• Emotion’s communicative aspect.• Postures, gestures, vocalizations, facial  expressions make ...
Facial Expressions Convey Emotions
Types of emotion-• Anticipatory emotions- Desire, fear• Outcome emotions-  Happiness, sadness, anxiety, regret, relief
Types of emotions
EMOTION DIMENSIONS• VARIETY OF EMOTIONS:  – POSITIVE HUMAN EMOTIONS  – NEGATIVE HUMAN EMOTIONS
FACTORS AFFECTING EMOTIONS
•PERSONALITY•CULTURE
•WEATHER•STRESS
•AGE•GENDER
•ENVIRONMENTAL•MARITAL RELATION
•ORGANIZATIONAL•SOCIAL
Emotional labor• Emotional labor is a form of emotional  regulation wherein workers are expected to  display certain emoti...
Emotional labour• According to Hochschild, jobs involving  emotional labor are defined as those that:  – require face-to-f...
Forms of emotional labor• Employees can display organizationally-desired  emotions by acting out the emotion.• Such acting...
Emotional intelligence• Emotional intelligence (EI) is the ability to  identify, assess, and control the emotions of  ones...
Four Components of Emotional            Intelligence• There are four fundamental aspects of EI  – Self-Awareness,  – Self-...
Components of EI• Self-awareness – The ability to recognize your  own emotions and how they affect your  thoughts and beha...
Components of EI• Social awareness – The ability to understand the  emotions, needs, and concerns of other  people, pick u...
Emotional IntelligenceEMOTIONAL SKILL MANAGER SHOULD LEARN        Emotional competency          Emotional maturity        ...
Advantages of EI•   Greater productivity•   Improved job performance•   Fewer grievances•   Better conflict resolution•   ...
Arguments of Emotional IntelligenceFor• Intuitive appeal• Emotional intelligence predicts criteria that matters• Emotional...
Thank U…….
Emotions
Emotions
Emotions
Emotions
Emotions
Emotions
Emotions
Emotions
Upcoming SlideShare
Loading in...5
×

Emotions

7,659

Published on

Published in: Technology, Business
1 Comment
8 Likes
Statistics
Notes
  • Years ago in psychotherapy, where I learned to 'get in touch with my feelings' I was given a wheel similar to the wheel on page 11 of your presentation. To this day, I have an interest in my emotions, those of others, their origin, and how they are communicated. Thank you for your presentation.

    Is audio commentary for the slides?
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
7,659
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
655
Comments
1
Likes
8
Embeds 0
No embeds

No notes for slide

Transcript of "Emotions"

  1. 1. Emotions
  2. 2. What is Emotion? Internal conscious states that we infer in ourselves and others. • Emotions are private experiences. • We use operational definitions because we cannot actually see feelings. • We infer observable behavior associated with emotion.
  3. 3. What Are Emotions? AFFECT A broad range of feelings that people experience. EMOTIONS MOODSIntense feelings that are Feelings that tend to be less directed at someone or intense than emotions and something. that lack a contextual stimulus.
  4. 4. Four components of Emotion Feelings Social- Bodily Expressive Emotion Arousal Sense ofSignificant life event Purpose
  5. 5. Feeling component• Emotions are subjective feelings• Make us feel in a particular way.• Anger or joy.• Meaning and personal significance.• Vary in intensity and quality.• Rooted in mental processes (labeling).
  6. 6. Bodily Arousal• Biological activation.• Autonomic and hormonal systems.• Prepare and activate adaptive coping behavior during emotion.• Body prepared for action.• Alert posture, clenched fists.
  7. 7. Purposive component• Give emotion its goal-directed force.• Motivation to take action.• Cope with emotion-causing circumstances.• Why people benefit from emotions.• Social and evolutionary advantage.
  8. 8. Social-Expressive component• Emotion’s communicative aspect.• Postures, gestures, vocalizations, facial expressions make our emotions public.• Verbal and nonverbal communication.• Helps us interpret the situation.• How person reacts to event.
  9. 9. Facial Expressions Convey Emotions
  10. 10. Types of emotion-• Anticipatory emotions- Desire, fear• Outcome emotions- Happiness, sadness, anxiety, regret, relief
  11. 11. Types of emotions
  12. 12. EMOTION DIMENSIONS• VARIETY OF EMOTIONS: – POSITIVE HUMAN EMOTIONS – NEGATIVE HUMAN EMOTIONS
  13. 13. FACTORS AFFECTING EMOTIONS
  14. 14. •PERSONALITY•CULTURE
  15. 15. •WEATHER•STRESS
  16. 16. •AGE•GENDER
  17. 17. •ENVIRONMENTAL•MARITAL RELATION
  18. 18. •ORGANIZATIONAL•SOCIAL
  19. 19. Emotional labor• Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals.• The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co- workers
  20. 20. Emotional labour• According to Hochschild, jobs involving emotional labor are defined as those that: – require face-to-face or voice-to-voice contact with the public – require the worker to produce an emotional state in another person – allow the employer, through training and supervision, to exercise a degree of control over the emotional activities of employees.
  21. 21. Forms of emotional labor• Employees can display organizationally-desired emotions by acting out the emotion.• Such acting can take two forms – Surface acting • involves "painting on" affective displays, or faking; • Surface acting involves an employees presenting emotions on his or her "surface" without actually feeling them. • The employee in this case puts on a facade as if the emotions are felt, like a "personal". – Deep acting • wherein they modify their inner feelings to match the emotion expressions the organization requires.
  22. 22. Emotional intelligence• Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups.
  23. 23. Four Components of Emotional Intelligence• There are four fundamental aspects of EI – Self-Awareness, – Self-Management, – Social Awareness, and – Relationship Management.
  24. 24. Components of EI• Self-awareness – The ability to recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.• Self-management – The ability to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
  25. 25. Components of EI• Social awareness – The ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.• Relationship management – The ability to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.
  26. 26. Emotional IntelligenceEMOTIONAL SKILL MANAGER SHOULD LEARN Emotional competency Emotional maturity Emotional sensitivity
  27. 27. Advantages of EI• Greater productivity• Improved job performance• Fewer grievances• Better conflict resolution• Increased creativity and innovation• Better teamwork• High motivation• Better employee retention
  28. 28. Arguments of Emotional IntelligenceFor• Intuitive appeal• Emotional intelligence predicts criteria that matters• Emotional intelligence is biologically basedAgainst• Emotional intelligence is too vague• Emotional intelligence can’t be measured• The validity of emotional intelligence is suspect
  29. 29. Thank U…….
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×